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ORCID


Member Support Technical Specialist

verified
European Economic Area (EEA) or the Americas

Member Support Technical Specialist


ORCID

European Economic Area (EEA) or the Americas

technical support

member services

apis

integrations

technical support

member services

apis

integrations

ORCID is seeking an experienced and enthusiastic professional for the position of **Member Support Technical Specialist**. This role will support our members to help us scale our maturing operations. \n\nORCID (https://orcid.org) is an international non-profit organization working to create a world in which all who participate in research and innovation are uniquely identified and connected to their contributions and affiliations across disciplines, borders, and time. To achieve our vision of a trustworthy identifier-enabled research information infrastructure, we provide individuals a unique persistent identifier while building and sustaining a community of users and adopters. We are committed to openness, diversity, and our core principles of privacy and researcher control. \n\n**To Apply**: Please submit your application through the Apply url, including a resume and cover letter. In your cover letter, please tell us the name of your favorite airport and why.\n\n**Job Summary**\n\nThe Member Support Technical Specialist will be responsible for supporting technical aspects of implementation and integration for ORCID members and service providers. The Member Support Technical Specialist will need to take a proactive role in learning the technical aspects of ORCID’s registry so that they can respond to support requests, troubleshoot technical issues, and provide technical training related to ORCID products and services. \n\nThe position will be part of the Engagement team and reports to the Regional Engagement Manager. The successful candidate will have a track record of providing exceptional technical support, as well as proven experience supporting a member base.\n\n**Responsibilities**\n\n* Providing first-in-class technical support to ORCID members and service providers\n* Increasing the percentage of members who are fully integrated into ORCID systems\n* Serving as a subject-matter expert regarding ORCID APIs, UIs, integrations, and all workflow capabilities and services\n* Providing ORCID technical training to Consortia leads\n* Liaising with the ORCID technical team for effective handling of complex technical challenges\n* Coordinating issues with our partner organizations where needed \n* Maintaining regular communication with the Public API User Support Group in order to foster synergy and information sharing\n* Being proactive in identifying how we can improve our support capabilities, technical processes, and ways to increase operational efficiencies\n\n\n**Requirements and Qualifications**\n\n* Minimum of 3-5 years relevant professional experience \n* English required; strong preference for one of the following additional languages: Spanish, Portuguese, French, or Russian\n* Candidates should be based in the European Economic Area (EEA) or the Americas\n* Possess a combination of customer support and technical skills, including ability to communicate technical concepts to both technical and non-technical audiences in a virtual environment\n* Basic knowledge of software development practices and basic web technology; coding, and database experience. Breadth is preferred over depth.\n* Experience working with web APIs and troubleshooting issues related to APIs\n* Comfortable working in a team and facilitating cross-team collaboration\n* Willingness to commit to occasional international travel (\n\n#Location\nEuropean Economic Area (EEA) or the Americas


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# How do you apply?\n\n **To Apply**: Please submit your application through the Apply url, including a resume and cover letter. In your cover letter, please tell us the name of your favorite airport and why.
Apply for this position

This Month's Remote Jobs

ORCID

 

User Support Manager

verified
🌏 Worldwide

User Support Manager  


ORCID

🌏 Worldwide

support tickets

helpdesk

user support

manager

support tickets

helpdesk

user support

manager

**WHO WE ARE**\n\nORCID (​https://orcid.org/) is an independent non-profit organization that serves the global research community. Our mission is to connect research and researchers, with a strong focus on user control and privacy. Launched in October 2012, there are now over 9,000,000 registered ORCID users, more than 1,100 member organizations, and over 30 staff members in 15 countries. Our website and Registry (orcid.org) are published in 11 languages.\n\nWe are a mission-driven not-for-profit organization grounded by our core values: we are open, transparent, collaborative, global, diverse, inclusive, trusted, and persistent. We are committed to our values and welcome applications from all qualified candidates. Our remote-only team is diverse, and based around the globe.\n\n\n**THE ROLE**\n\nORCID is seeking an experienced manager to lead the user support function for the organization. The successful candidate will manage a team of four to provide timely and quality user support, serve as the “voice of the user” within the organization and work with other departments in improving the user experience, and scale the user support function as the organization grows.\n\nThis position is full-time (40 hour/week), and reports to the Technology Director. This is a fully remote role at an all-remote organization. Candidates must be able to work during Europe or Americas standard business hours (Mon-Fri) with at least four hours daily between 1200-2000 UTC, with recurring meetings at 1500 UTC.\n\n\n\n# Responsibilities\n **Timely and Quality User Support**\n\nEnsures ticket responses meet expectations in both quality and quantity, and that Service Level Agreements and other support team goals are met\nEnsures relevant metrics are tracked in order to extract actionable data \nManages support processes and workflows, identifies and implements process and policy improvements, collaborating with other teams as appropriate\nEnsures that appropriate tools/documentation/training exist to support the work of the support team\nEnsures we are maximizing our use of tools (especially Zendesk) in support workflows\nArranges adequate help desk coverage (e.g. holidays, vacations, weekends)\nAssists the support team members in responding to user requests by providing clarification and guidance where required\nIdentifies trends in user requests and determines the best methods to address them\n\n\n**Voice of the User in the organization**\n\nReports bugs and technical issues that drive ticket volume to Technology and Product Team\nEnsures user feedback and feature requests are communicated to Product Team\nMakes recommendations and collaborates with Product Team on areas of UI which are driving ticket volume\nParticipates in calls and projects with the other teams (Product, Technology, Communications, Engagement) as needed to provide a “voice of the user” to the larger organization\n\n\n**Support at Scale**\n\nLeads the support team in identifying ways of reducing ticket volume per number of active users (through bug fixes, suggestions for UI improvements, KnowledgeBase documentation, and other methods)\nLeads the support team in identifying ways of improving the efficiency of ticket responses (through technological, organizational, workflow and other means)\nAnticipates foreseeable increases in ticket volume and ensures support team will be able to respond at scale\nUnderstands process involved in automating some aspects of user support, as well as benefits, drawbacks, and when to consider automation\n\n\n**Management**\n\nCoordinates and runs regular (e.g.: 1-2x weekly) internal support team meetings, and other meetings as necessary\nCoordinates weekly 1:1 meetings with each support team member\nWorks with support team members on career goals and professional development\nParticipates in hiring, evaluating, scheduling and transferring support team members where appropriate\nWrites and delivers employee evaluations\n\n\n\n \n\n# Requirements\nFluent written and spoken communication in English\n2+ years of support experience and 2+ years of management experience, OR 2+ years managing a user support team via a helpdesk platform\nExcellent communication skills and a strong work ethic; ability to prioritize effectively and get things done in a dynamic environment\nExperience extracting and communicating actionable recommendations from feedback and data\nMotivated and results-driven, with a high-level of energy, enthusiasm, and initiative\nTech-savvy and able to troubleshoot technical issues\nExperience optimizing process and building efficiencies through automation\nMust be able to work during Europe or Americas standard business hours (Mon-Fri) with at least four hours daily between 1200-2000 UTC, with recurring meetings at 1500 UTC.\n\n\n**NICE-TO-HAVES**\n\nExperience working remotely\nExperience working in the research community\nExperience improving support workflows and processes\nExperience resolving disputes or other sensitive issues\nExperience writing documentation\nExperience with analytics, especially with ticket data\n\n\nWE PROVIDE\n\n\n\nA committed and awesome team serving an engaged community\nCompetitive compensation and benefits\nFlexible work hours and tools to support our virtual office environment\nORCID provides a laptop\n\n\n\n\n\n\n#Location\n🌏 Worldwide


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# How do you apply?\n\n To apply, please follow the apply URL and submit an application that includes a resume and cover letter. In your cover letter, please include the name of your favorite airport and why.
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Previously's Remote Jobs

ORCID


User Support Specialist

verified
🌏 Worldwide

User Support Specialist


ORCID

🌏 Worldwide

api

tech

non-profit

customer support

api

tech

non-profit

customer support

This job post is archived and the position is probably filled. Please do not apply.
WHO WE ARE\nORCID (​https://orcid.org/) is an independent non-profit organization that serves the global research community. Our mission is to connect research and researchers, with a strong focus on user control and privacy. Launched in October 2012, there are now over 8,000,000 registered ORCID users, more than 1,100 member organizations, and over 30 staff members in 15 countries. Our website and Registry (orcid.org) are published in 11 languages.\n\nWe are a mission-driven not-for-profit organization grounded by our core values: we are open, transparent, collaborative, global, diverse, inclusive, trusted, and persistent. We are committed to our values and welcome applications from all qualified candidates. Our team is diverse, and based around the globe.\n\nTHE ROLE\nORCID, a mission-driven non-profit organization, is seeking an enthusiastic and motivated team member with exceptional communication skills to join our user-centric and highly responsive Support Team. The successful candidate will join our remote team, responding to user queries from researchers around the world, answering questions and providing guidance on how to use the ORCID Registry.\n\nOn average, ~70% of your time will be spent on user queries, answering ~500 tickets a week, with the remaining time dedicated to other projects, such as workflow improvements, documentation, ticket analytics, reviewing spam accounts or additional projects as needed. We are a small and highly collaborative team, where you will play an integral role in identifying ways we can improve the user support experience, including improvements to our processes and workflows.\n\nThis position is full time (40 hours/week) and, like all positions at ORCID, is remote. Candidates must be able to work during Europe or Americas standard business hours (Mon-Fri) with at least four hours daily between 1200-2000 UTC, with recurring meetings at 1500 UTC.\n\n# Responsibilities\n RESPONSIBILITIES\nWorking with ORCID colleagues, the User Support Specialist will be responsible for ensuring that we support our global user community and will serve as the “voice of the user” within the organization. The key responsibilities include:\n\n* Providing timely and friendly replies to user queries (cca. 500 per week) via the Zendesk platform, in English, Spanish and Portuguese\n* Identifying process improvements for the ticketing and user feedback workflows and other ways we can improve the user support experience\n* Reporting bugs to the Development team\n* Sharing feedback and feature requests from users with the Product team\n* Assisting with writing and reviewing documentation for users\n* Reviewing suspect accounts to identify spam\n* Participating in calls and projects with other teams as needed to provide a “voice of the user” to the organization\n* Assisting with other projects as needed \n\n# Requirements\nREQUIREMENTS\n* Fluent written and spoken communication in all 3 languages: English, Spanish and Portuguese. Additional languages a plus.\n* 1-2+ years experience providing user support via a helpdesk platform (Zendesk or similar) or via email. Administrator experience with Zendesk or a similar tool preferred.\n* Exceptional communication skills and a strong work ethic; ability to prioritize effectively and get things done in a dynamic environment\n* Experience extracting and communicating actionable recommendations from feedback and data\n* Motivated and results-driven, with a high-level of energy, enthusiasm, and initiative\n* Tech-savvy and able to troubleshoot technical issues\n\nNICE TO HAVE \n* Experience working remotely\n* Experience working for a startup or in the research community\n* Experience improving support workflows and processes\n* Experience resolving disputes or other sensitive issues\n* Experience writing documentation\n* Experience with analytics, especially with ticket data\n\n#Location\n🌏 Worldwide


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# How do you apply?\n\n This job post has been archived by the poster, which means they probably have enough applicants now. Please do not apply.
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ORCID


User Support Specialist

verified
🌏 Worldwide

User Support Specialist


ORCID

🌏 Worldwide

customer services

tech

software

nonprofit

customer services

tech

software

nonprofit

This job post is archived and the position is probably filled. Please do not apply.
THE ROLE\n\nORCID is seeking an enthusiastic and motivated team member with exceptional communication skills to join our user-centric and highly responsive Researcher Services Team. The successful candidate will join our support team responding to user queries. On average the the team member will respond to ~500 tickets a week spending ~70% of their time on tickets. In addition to responding to tickets, the support specialist will help with other projects such as documentation, QA, ticket analytics, spam fighting or additional projects as needed. This position will report to the Researcher Services Lead and is part of the ORCID Technical Team. This position is full time (40 hour/week) and, like all positions at ORCID, is remote.\n\nWE PROVIDE\n\n* A committed and awesome team serving an engaged community\n* Competitive compensation and benefits\n* Flexible work hours and tools to support our virtual office environment.\n* A laptop of your choice\n\nWHO WE ARE\n\nORCID (​https://orcid.org/) is an independent non-profit organization that serves the global research community. Our core mission is to connect research and researchers. We do this by providing an identifier for individuals to use with their name as they engage in research, scholarship, and innovation activities; by ​providing tools and training to the community for integrating these identifiers into research workflows; and by building and sustaining a community of users and adopters. We have a strong focus on user control and privacy. Launched in October 2012, there are now over 7,500,000 ORCID registrants, more than 1,100 organizational members, and over 30 staff members in 15 countries. Our website and Registry (orcid.org) are published in 12 languages.\n\nORCID is a mission-driven not-for-profit organization grounded by our core values: we are open, transparent. collaborative, global, diverse, inclusive, trusted, and persistent. We are committed to our values and welcome applications from all qualified candidates. Our team is diverse, and based around the globe.\n\n\n# Responsibilities\n RESPONSIBILITIES\n\nWorking with ORCID colleagues and our community, the User Support Specialist will be responsible for ensuring that we support our global user community and feedback from users is shared as needed. The key responsibilities include:\n\n* Provide help desk support by responding to tickets from users around the world, answering questions and providing guidance on how to use the ORCID Registry\n* Escalating tickets as needed for bug reporting, feature requests, etc.\n* Identify process improvements for the ticketing and user feedback workflows\n* Assist with writing and reviewing documentation for users\n* Review suspect records to remove spam from the registry\n* Assist with other projects needed \n\n# Requirements\nREQUIREMENTS\n\n* Fluent in written and spoken English\n* Fluent written communication in at least one of the following languages: Chinese or French\n* Experience providing customer or technical support over email\n* Tech-savvy and able to troubleshoot technical issues\n* Exceptional communication skills and a strong work ethic; ability to prioritize effectively and get things done in a dynamic, unstructured environment\n* Experience extracting and communicating actionable recommendations from feedback and data\n* Motivated and results-driven, with a high-level of energy, enthusiasm, and initiative\n* Able to work during US business hours (at least half the working day should be between 1400-2000 UTC) including making meetings at 1500 UTC\n\nNICE TO HAVE REQUIREMENTS\n\n* Additional language knowledge\n* 2 years of experience providing email-based technical support\n* Experience writing documentation\n* Experience helping with quality assurance\n* Statistical experience, especially with ticket data\n* Experience with HTML\n* Experience working remotely\n* Experience working for a startup or in the research community\n\n#Location\n🌏 Worldwide


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ORCID


Operations Project Manager

verified

Operations Project Manager


ORCID


salesforce

project manager

operations

technology

salesforce

project manager

operations

technology

This job post is archived and the position is probably filled. Please do not apply.
ORCID is seeking an experienced and enthusiastic professional for the position of Operations Project Manager. If you like the excitement of a start-up and the public-service orientation of a non-profit, join us in building and managing our operational infrastructure.\n\nORCID (https://orcid.org) is an international non-profit organization working to create a world in which all who participate in research and innovation are uniquely identified and connected to their contributions and affiliations across disciplines, borders, and time. To achieve our vision of a trustworthy identifier-enabled research information infrastructure, we provide individuals a unique persistent identifier while building and sustaining a community of users and adopters. We are committed to openness, diversity, and our core principles of privacy and researcher control. \n\nTo Apply: Send a cover letter and resume to [email protected] In your letter please include the name of your favorite airport. \n\nJob Summary \nORCID is seeking an Operations Project Manager. This role will administer ORCID’s internal portfolio of information systems and tools, manage our information and privacy policies, and lead projects to ensure effective and efficient information sharing across the organization. If you are a problem solver that likes to foster teamwork and genuine collaboration, are assertive and self-motivated, organized, dedicated, and enjoy the mission-driven environment of a fast-paced start-up non-profit organization, this could be the job for you. The position reports to the Director of Operations. The successful candidate will have excellent communication skills and proven successes in project management and designing and implementing business process improvements.\n\nResponsibilities\n\nServe as the administrator of ORCID’s internal portfolio of information systems and tools (Gsuite, Salesforce, Dropbox, figshare, HelloSign, ZenDesk, and other platforms), in collaboration with each business owner and related external consultants, to ensure effective and efficient information sharing across the organization. Respond to staff IT queries. Conduct periodic platform reviews to identify and implement new or replacement tools and ensure our systems are compliant with privacy and security requirements.\nAssist in developing and expanding ORCID’s infrastructure related to policies and procedures across all ORCID teams and develop and maintain internal audit process to maintain compliance and identify areas of concern or vulnerabilities. Consult with other stakeholders as needed. \nServe as project manager to lead and execute cross functional, high impact projects related, but not limited to, internal systems and tools, financial management, privacy and security compliance, operations, or the improvement of current business processes. Formulate project goals, and establish and maintain clear project management plans. Identify and motivate key stakeholders, manage timelines and expectations, and ensure that the project delivers the desired value. Ensure effective, accurate and timely communication of project information. Create and deliver executive project summaries and level status presentations\nDocument and regularly review internal privacy and data security policies and practices and manage annual third-party audit to ensure alignment with international privacy and data security regulation frameworks, including Privacy Shield, GDPR, and APEC. Serve as the point person across the organization for questions about our privacy policy. \n\nRequirements and Qualifications \n\nDemonstrated ability to integrate information to lead and implement organizational solutions\nBachelor's degree, preferably in engineering, technology, or business management\nExcellent communication, presentation, and collaboration skills\nStrong business, analytical, and planning skills\nSelf-motivated, high attention to detail\n3-5 plus years of demonstrated project management experience in a tech environment, PMP certification preferred\n1+ years of Salesforce administration and customization strongly preferred\nKnowledge of relevant privacy and data security legislation, regulations, and laws preferred\nFluency in English required. Second language a plus.\nAbility to travel based upon business needs (less than 10%)\n\nWe provide:\n\nA committed and awesome team serving a community-driven organization\nCompetitive compensation and benefits\nFlexible work hours and tools to support our virtual office environment\nBudget to choose your preferred laptop\nKnowledgeable and involved Board and community participants\n


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ORCID


User Experience Designer

User Experience Designer


ORCID


design

digital nomad

design

digital nomad

This job post is archived and the position is probably filled. Please do not apply.
\nWe need someone with proven design talent, excellent communications skills and a whole bundle of enthusiasm to Make Things Better.\n\nWho we are\n\nORCID (https://orcid.org/) is an independent non-profit organisation that serves the global research community. Our core mission is to connect research and researchers. We do this by providing an identifier for individuals to use with their name as they engage in research, scholarship, and innovation activities; by providing tools and training to the community for integrating these identifiers into research workflows; and by building and sustaining a community of users and adopters. We have a strong focus on user control and privacy.  Launched in October 2012, there are now over 7,000,000 ORCID registrants, more than 1,100 organisational members,  and over 30 staff members in 15 countries. Our website and Registry (orcid.org) are published in 12 languages. \n\nThe Role\n\nWe are looking for a seasoned UX expert to ensure the people we serve have an excellent experience. This role will be responsible for gathering input from users and members, crafting user journeys, and working with our team to translate these journeys into practical UX solutions. ORCID has over 7 million researcher accounts and thousands of member integrations using our APIs.  Your job will be to make sure they're happy to be here. \n\nThe UX designer reports to the Product Director, and is part of the ORCID Product team.  This position works across the organisation, is full time (40 hour/week) and, like all positions at ORCID, is remote.\n\nInitial projects\n\n\n* Taking a deep dive into our existing UX then proposing and designing improvements\n\n* Working on the visual design and information architecture of our new website\n\n* Ensuring we provide and accessible service and crafting an accessibility statement\n\n\n\n\nPosition Responsibilities\n\n\n* Create specifications and designs for UX/UI improvements \n\n* Contribute to the design and architecture of our website and documentation\n\n* Design and implement processes to gather feedback from ORCID Registry users via analytics, A/B testing, surveys, observation and other means\n\n* Work with the Engagement, Communications and Researcher Services team members to extract and manage user feedback from support tickets, member interactions and other channels\n\n* Work with the Technical team to develop and deploy UX improvements\n\n* Work with the Product Manager to leverage results from user testing, analytics data and user/member feedback to curate and prioritise the roadmap\n\n* Ensure metrics are in place to assess progress and the impact of change\n\n* Work across the organisation to champion user needs and rally people behind UX improvements\n\n* Propose and execute project based user experience work in line with ORCID’s strategic goals and values\n\n\n\n\nRequirements\n\n\n* 3+ years experience in UX, with thorough understanding of interaction design fundamentals\n\n* 1+ years experience designing and running user testing and other qualitative customer validation\n\n* Tech-savvy, detail-oriented and personable\n\n* Experience with Adobe Creative Suite and one or more prototyping tools, such as Adobe XD, Sketch, or InVision\n\n* Knowledge of accessibility best practices and testing tools\n\n* Experience writing specifications, creating mock-ups and working with developers\n\n* Understanding of the software development life-cycle, preferably in an Agile environment\n\n* Experience with web design, demonstrated by portfolio and/or work samples\n\n* Exceptional communication skills and a strong work ethic; ability to work independently, prioritize effectively and get things done in a dynamic, unstructured environment\n\n* Able to work during Europe and US business hours (at least half the working day should be between 12p-8p UTC) \n\n* Ability to travel based on business needs (approximately once a quarter)\n\n* Fluency in English is required.  A second language is a plus.\n\n* Experience in the scholarly publishing or academic community\n\n\n\n\nNice to have requirements\n\n\n* Experience with graphic design and/or illustration\n\n* Experience with HTML, CSS, Angular, Javascript and/or SQL\n\n* Experience with wordpress\n\n* Experience with business intelligence platforms\n\n* Experience working in a startup environment\n\n* Experience working in a remote / virtual office\n\n\n\n\nWe provide\n\n\n* A committed and awesome team serving a community-driven organization\n\n* Competitive compensations and benefits based on experience and location\n\n* Flexible work hours and tools to support our virtual office environment\n\n* Work from anywhere\n\n* Budget to choose your preferred laptop and software you need\n\n\n\n\nORCID is a mission-driven organisation grounded by our core values: we are open, transparent. collaborative, global, diverse, inclusive, trusted, and persistent. We are committed to our values and welcome applications from all qualified candidates.  


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ORCID

 

Java Backend Engineer

Java Backend Engineer  


ORCID


java

engineer

backend

java

engineer

backend

This job post is archived and the position is probably filled. Please do not apply.
\nWHO WE ARE\n\n\nORCID (https://orcid.org/) is an independent non-profit organization that serves the global research community. Our core mission is to connect research and researchers. We do this by providing an identifier for individuals to use with their name as they engage in research, scholarship, and innovation activities; by providing tools and training to the community for integrating these identifiers into research workflows; and by building and sustaining a community of users and adopters. We have a strong focus on user control and privacy.  Launched in October 2012, there are now over 7,000,000 ORCID registrants, more than 1,100 organizational members,  and over 30 staff members in 15 countries. Our website and Registry (orcid.org) are published in 12 languages. \n\n\nORCID is a mission-driven organization grounded by our core values: we are open, transparent. collaborative, global, diverse, inclusive, trusted, and persistent. We are committed to our values and welcome applications from all qualified candidates.\n\n\nTHE ROLE\n\n\nORCID is seeking an enthusiastic and motivated team member with exceptional communication skills to join our Technical Team. The successful candidate will join a small development team to develop back end functionality for new features, bug fixes, and maintenance of the ORCID Registry and APIs, and related projects. This position is full-time (40 hour/week) starting from January 2020 and reports to the Tech Lead.  As for all ORCID staff, this is a remote position. \n\n\nRESPONSIBILITIES\n\n\nWorking with other software developers and QA specialists, the Senior Java Backend Engineer will be responsible for implementing back end code to support new features defined by the Product Team, bug fixes, and perform maintenance upgrades. The successful candidate will also be comfortable with the ops part of devops, and be happy to work hands-on with server configuration. The key responsibilities are listed below.\n\n\n\n* Backend development from Java to database.\n\n* Server side scripting in Linux environments.\n\n* Server configuration, for example,  using Puppet.\n\n* Work with the ORCID Tech Lead to develop and improve the ORCID Registry.\n\n* Author use-cases, technical/functional requirements, flowcharts, diagrams, code, tests and documentation.\n\n* Participate actively in iterative development meetings (stand-ups, kick-offs, retrospectives), and design sessions with project teams and working groups.\n\n* Collaborate with team members, consultants, designers, the development community and users to provide accurate estimations, timelines, and risks.\n\n* Collaborate in the finding of bugs and areas of improvement in the current ORCID Registry.\n\n* Contribute back to the open-source community through code and documentation.\n\n\n\n\n\nREQUIREMENTS\n\n\n\n* Fluent in written and spoken English\n\n* Able to work during Europe and US business hours (at least half the working day should be between 1200-2000 UTC) including making twice-weekly meetings at 1500 UTC\n\n* Java JDK 8+\n\n* Spring MVC, Spring Security, Spring Boot\n\n* RESTful Web Services\n\n* PostgreSQL\n\n* Writing, troubleshooting and optimizing SQL queries\n\n* Server side scripting, for example, using Python\n\n* Puppet, Chef, Ansible or other server configuration management tools.\n\n* Version control tools such as Git.\n\n* Excellent written and verbal communication skills\n\n* Motivated, results-driven, with high-level of energy, enthusiasm, and initiative\n\n* Able to work with minimal supervision.\n\n* 5+ years development experience\n\n* Experience extracting actionable recommendations from feedback and data, and communicating it to stakeholders\n\n* Motivated and results-driven, with a high-level of energy, enthusiasm, and initiative\n\n* Ability to travel internationally at least once a year\n\n* Proactive in suggesting new tools and solutions\n\n\n\n\n\nNICE TO HAVE\n\n\n\n* Contributions to open source community\n\n* Python\n\n* Maven\n\n* Mongodb\n\n* HTML5 and CSS3\n\n* Angular 2 or higher\n\n* Docker\n\n* Fluency in languages other than English\n\n\n\n\n\nWE PROVIDE\n\n\n\n* A committed and awesome team serving an engaged community\n\n* Competitive compensation and benefits\n\n* Flexible work hours and tools to support our virtual office environment\n\n* A laptop with operating system of your choice will be provided\n\n\n


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ORCID

 

Senior Java Full Stack Engineer

Senior Java Full Stack Engineer  


ORCID


full stack

java

senior

engineer

full stack

java

senior

engineer

This job post is archived and the position is probably filled. Please do not apply.
\nWHO WE ARE\n\n\nORCID (https://orcid.org/) is an independent non-profit organization that serves the global research community. Our core mission is to connect research and researchers. We do this by providing an identifier for individuals to use with their name as they engage in research, scholarship, and innovation activities; by providing tools and training to the community for integrating these identifiers into research workflows; and by building and sustaining a community of users and adopters. We have a strong focus on user control and privacy. Launched in October 2012, there are now over 7,000,000 ORCID registrants, more than 1,000 organizational members,  and over 30 staff members in 15 countries. Our website and Registry (orcid.org) are published in 12 languages. \n\nORCID is a mission-driven organization grounded by our core values: we are open, transparent. collaborative, global, diverse, inclusive, trusted, and persistent. We are committed to our values and welcome applications from all qualified candidates.\n\n\nTHE ROLE\n\n\nORCID is seeking an enthusiastic and motivated team member with exceptional communication skills to join our Technical Team. The successful candidate will join a small development team to develop front and back end code for new features and maintenance of the ORCID Registry and APIs, and related projects. This position is full-time (40 hour/week) starting from January, 2020 and reports to the Tech Lead.  As for all ORCID staff, this is a remote position. \n\n\nRESPONSIBILITIES\n\nWorking with other software developers and QA specialists, the Senior Fullstack Engineer will be responsible for implementing new features from specifications provided by the Product Team, bug fixes, and maintenance upgrades. The key responsibilities are listed below.\n\n\n* Willing and able to do full stack development, Javascript to Java to database.\n\n* Work with the ORCID Tech Lead to develop and improve the ORCID Registry.\n\n* Author use-cases, technical/functional requirements, flowcharts, diagrams, code, tests and documentation.\n\n* Participate actively in iterative development meetings (stand-ups, kick-offs, retrospectives), and design sessions with project teams and working groups.\n\n* Collaborate with team members, consultants, designers, the development community and users to provide accurate estimations, timelines, and risks.\n\n* Collaborate in the finding of bugs and areas of improvement in the current ORCID Registry.\n\n* Contribute back to the open-source community through code and documentation.\n\n\n\n\n\nREQUIREMENTS\n\n\n* Fluent in written and spoken English\n\n* Able to work during Europe and US business hours (at least half the working day should be between 1200-2000 UTC) including making twice-weekly meetings at 1500 UTC\n\n* Java JDK 8+\n\n* Spring MVC, Spring Security, Spring Boot\n\n* RESTful Web Services\n\n* HTML5 and CSS3\n\n* Angular 2 or higher\n\n* Relational database such as PostgreSQL, MySQL, MariaDB, etc.\n\n* Version control tools such as Git or Subversion.\n\n* Excellent written and verbal communication skills\n\n* Motivated, results-driven, with high-level of energy, enthusiasm, and initiative\n\n* Able to work with minimal supervision.\n\n* 5+ years development experience\n\n* Experience extracting actionable recommendations from feedback and data, and communicating it to stakeholders\n\n* Motivated and results-driven, with a high-level of energy, enthusiasm, and initiative\n\n* Ability to travel internationally at least once a year\n\n* Proactive in suggesting new tools and solutions\n\n\n\n\n\nNICE TO HAVE\n\n\n* Contributions to open source community\n\n* Maven\n\n* Mongodb\n\n* Linux bash scripting\n\n* Docker\n\n* Fluency in languages other than English\n\n\n\n\n\nWE PROVIDE\n\n\n* A committed and awesome team serving an engaged community\n\n* Competitive compensation and benefits\n\n* Flexible work hours and tools to support our virtual office environment\n\n* A laptop with operating system of your choice will be provided\n\n\n


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ORCID


Senior Devops Engineer

Senior Devops Engineer


ORCID


devops

senior

engineer

devops

devops

senior

engineer

devops

This job post is archived and the position is probably filled. Please do not apply.
\nWHO WE ARE\n\nORCID (https://orcid.org/) is an independent non-profit organization that serves the research community. We have a global and interdisciplinary scope and a strong focus on user control and privacy. Our core mission is to connect research and researchers. We do this by providing an identifier for individuals to use with their name as they engage in research, scholarship, and innovation activities; by providing tools and training to the community for integrating these identifiers into research workflows; and by building and sustaining a community of users and adopters. Launched in October 2012, there are now over 7,000,000 ORCID registrants, more than 1,000 organizational members,  and 30+ staff members in 15 countries. Our website and Registry (orcid.org) are published in 12 languages. \n\nTHE ROLE\n\nORCID is a mission-driven organization grounded by our core values: we are open, transparent. collaborative, global, diverse, inclusive, trusted, and persistent. We are committed to our values and welcome applications from all qualified candidates.\n\nORCID is seeking an enthusiastic and motivated team member with exceptional communication skills to join our Technical Team. The successful candidate will join a small development team to provide devops expertise for our production and QA systems, and the whole software development life cycle. This position is full-time (40 hour/week) and reports to the Technical Director.  As for all ORCID staff, this is a remote position. \n\nRESPONSIBILITIES\n\nWorking with software developers and QA specialists, the Senior Devops Engineer will be responsible for delivering and managing server infrastructure and related systems. The key responsibilities are listed below.\n\nWhat we do now:\n\n\n* Server configuration management using Puppet. Migration from Puppet 3 to Puppet 6\n\n* Manage existing Linux virtual servers in Rackspace, Linode, AWS\n\n* Manage existing network security\n\n* Manage Jenkins CI/CD\n\n* Automate routine tasks by writing Python scripts\n\n* Postgres DB backup/restore, monitoring\n\n* Manage existing monitoring systems (Nagios, Munin, New Relic)\n\n\n\n\nFuture projects:\n\n\n* Set up, manage, and monitor container infrastructure using Kubernetes, Docker or similar tools\n\n* Evaluate, plan, and deliver the deployment pipeline for new microservices-based systems\n\n* Migrate legacy systems to containers\n\n* Evaluate, plan, and deliver monitoring tools for container-based systems\n\n* Help to create an “automate everything” approach to devops\n\n* Set up, manage, and monitor NoSQL servers\n\n* Evaluate, plan, and deliver log analysis tools\n\n\n\n\nREQUIREMENTS\n\n\n* Fluent in written and spoken English\n\n* Able to work during Europe and US business hours (at least half the working day should be between 1200-2000 UTC) including making twice-weekly meetings at 1500 UTC\n\n* Puppet experience\n\n* Scripting experience\n\n* Linux admin skills\n\n* Experience of version control systems\n\n* Ability to work as the only Devops specialist in the team, with minimal supervision\n\n* Exceptional communication skills and a strong work ethic; ability to prioritize effectively and get things done in a dynamic, unstructured environment\n\n* Experience extracting actionable recommendations from feedback and data, and communicating it to stakeholders\n\n* Motivated and results-driven, with a high-level of energy, enthusiasm, and initiative\n\n* Ability to travel internationally at least once a year\n\n* Proactive in suggesting new tools and solutions\n\n\n\n\nNICE TO HAVE\n\n\n* Experience with Rackspace Cloud\n\n* Knowledge of AWS\n\n* Python scripting\n\n* Jenkins\n\n* MongoDB\n\n* Github\n\n* SAML experience\n\n\n


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