let's find you a job
you can do anywhere

There are now 11 Remote Jobs at Olark tagged Elasticsearch, Cloud and Sql
such as Backend Python Engineer, Backend Python Engineer and Backend Python Engineer

There are now 11 Remote Jobs at Olark tagged Elasticsearch, Cloud and Sql
such as Backend Python Engineer, Backend Python Engineer and Backend Python Engineer

  Jobs

  People

Hiring remotely? Post a job that reaches 400,000+ remote workers

Post a Job

This month

2017-03-15FlexibleRemote

Olark

Product Designer


Olark


product manager

product manager

12d

Apply


You probably haven’t run into a company like Olark before.

We are 40 people distributed around the globe working together to fundamentally change the way people communicate with businesses. There are over 12,000 organizations using Olark today.

We are seeking a full-time Product Designer to join our team. This position can be based anywhere in the United States or Canada.

As part of the Design team at Olark, we constantly strive to improve and unify the look and behavior of our interface, and come up with creative features that give even greater benefit to our users. Our performance is guided by key metrics, and projects are designed through deep understanding of customer groups.

Our designers work on product teams across the organization. Currently our team includes two Product Designers, two PMs, a Product Analyst, and Director of Product Design.

Your primary responsibilities will be:
  • Creating intuitive interactions for complex processes: Collaborate with product designers, engineers and user researchers to create easy-to-understand interfaces for complex social and technical tasks. Balance beauty and functionality.
  • Incorporating user feedback and data into design: Collect key information from UX, Data Science and Customer Support to include in a user-centered design process. Designers at Olark are highly collaborative with departments across our company.
  • Putting the customer first: Strive to understand and empathize with our users, and put them at the heart of your design process and new product ideation.
  • Creating an incredible first impression: This position is for a role on our visitor experience team, which focuses on creating an excellent first impression of Olark. As such, this designer will also work with the marketing team to develop various brand collateral.

You:
  • Self-directed, but also open to collaboration: You are happy to work independently, but know when to ask for help. You know how to give, and receive, direct feedback. You are a team player and comfortable contributing to projects as well as open to leading projects. You are able to take complex design challenges and develop solutions to meet user needs.
  • Excellent communicator: You are able to clearly communicate your thoughts, especially in text based and visual communication. You know when a conversation should be in chat, Skype, or face-to-face.
  • Creative: You love solving complex problems with an approach of creativity. 
  • Empathetic: You realize listening is just as important as speaking your mind. You assume good faith of your teammates when there is conflict and are curious about understanding their perspectives.  
  • Comfortable working remotely: Our team is distributed and you’ll communicate via remote tools: we use Gmail, Slack, JIRA, Zoom and Invision.

Your experience:
  • Important: we'll need to see your portfolio site, so be sure to include a URL when applying.
  • At least 5+ years of experience using interaction design skills across various platforms
  • Excellent visual design skills, including an eye for good typography, composition, and use of color
  • Strong HTML/CSS skills
  • Mastery of visual design software (Photoshop/Illustrator/Sketch)
  • Ability to collaborate with design, engineering, and customer service teams
  • Willingness to learn new technologies
  • Ability to take creative direction and constructive criticism
  • Working knowledge of Github
  • Javascript skills are a plus, but not required

You can expect a lot from us:
First off, make sure to read about our team culture at olark.com/jobs, and our values at olark.com/values. You can also get a sense of our history at olark.com/10000.

Beyond what you see there, as a member of the product team you can expect:
  • We only solve problems that actually make people’s lives better.
  • The ability to affect real change. We have a leadership team that is always listening and open to new ideas.
  • A great remote culture and team. Even though we're separated our team makes the effort to connect to one another as often as we can. We genuinely like each other.
  • A life outside of work: Olarkers generally work 40-hour weeks. Work is a marathon, not a sprint. We are building a company for the long haul.
  • A team of people that truly care about each other and are always learning from and teaching others.

Olark is committed to diversity in its workforce. Olark is an equal employment opportunity employer and considers qualified applicants without regard to gender, sexual orientation, gender identity, race, veteran or disability status.

To apply: Please apply at https://olark.recruiterbox.com/jobs/fk0mpln

This year

2016-09-01FlexibleRemote

Olark

Customer Support Champion


Olark


support

non tech

support

non tech

7mo

Apply

You probably haven’t run into a company like Olark before.

We are 42 people distributed around the globe working together to fundamentally change the way people communicate with businesses. We care deeply about customer service which is reflected in our All Hands Support model. Our passion and dedication for our over 10,000 customers is a direct result of our people centric org model.

Are you fanatical about providing great customer support and have meticulous attention to detail? We are looking for a new member to join our support team!

You will play a pivotal role in helping define our customer support culture by contributing to our positive organization and fulfilling our company goals to provide the best possible experience to our customers. We do this by building user-facing web applications and infrastructure to help thousands of people build stronger connections with their customers via real-time web chat.

*Please note this position is based within the United States or Canada.*

Your primary responsibilities will be:
  • Frontline support: interacting with existing and potential customers, primarily via Olark chat and email, and occasionally over the phone, Skype or social media.
  • This position is a full-time role and the typical hours will be weekdays Monday-Friday between 7am-4pm PST.

What we expect of you:
  • 1-3 years of public facing customer support experience. Aptitude to learn technologies and tools like chat, email and CRM software.
  • Ideally, you are located in the Mountain or Pacific time zones. This is preferred in order to provide our customers with adequate support across all regions.
  • Excellent written and spoken English-language proficiency; proficiency in other languages is icing on the cake!
  • You need to LOVE chatting with people and solving problems.
  • You have mad skills at communicating technical issues to both engineers and to new users of all skill levels.
  • You have demonstrated experience providing amazing customer service and making people happy.
  • Experience with, or willingness to try, working remotely.

You can expect a lot from us:
First off, make sure to read about our team culture at olark.com/jobs, and our values at olark.com/values. You can also get a sense of our history at olark.com/10000. Beyond what you see there, as a member of our support team you can expect:
  • A great remote culture and team: Even though we’re geographically dispersed, our team makes the effort to connect to one another and we provide in person opportunities to further enhance that bond. We genuinely like each other.  
  • A life outside of work: Olarkers generally work 40 hour weeks. Work is a marathon, not a sprint. We are building a company for the long haul.
  • We value your time to do focused work: We have one weekly required customer support meeting and a team wide sync. We appreciate and take advantage of the time we have to get in sync, but we also deeply value and respect our time to think and do focused work.

Olark is committed to diversity in its workforce. Olark is an equal employment opportunity employer and considers qualified applicants without regard to gender, sexual orientation, gender identity, race, veteran or disability status.

To apply: Please apply at https://olark.recruiterbox.com/jobs/fk06lvw

2016-04-29FlexibleRemote

Olark

Full Stack Engineer


Olark


engineer

full stack

engineer

full stack

11mo

Apply

You probably haven’t run into a company like Olark before.

We are 39 people distributed around the globe working together to fundamentally change the way people communicate with businesses. We care deeply about customer service which is reflected in our All Hands Support model. Our passion and dedication for our over 10,000 customers is a direct result of our people centric org model.

You will play a pivotal role in helping define our engineering culture by contributing to our positive organization and fulfilling our company goals to provide the best possible experience to our customers.

Your main responsibility will be to build backend infrastructure and customer facing web applications to help thousands of people build stronger connections with their customers via real-time web chat.

Your primary responsibilities will be:
  • Build and improve our infrastructure: You will build infrastructure to support reliable, scalable and efficient access to the data that powers the front-end applications.
  • Build best-in-class web applications: You will implement and improve best-in-class web user interfaces that allow our customers to interact with Olark. You will evaluate technologies against our needs and will share your thoughts on design decisions.
  • Participate in a small team environment: You will work in collaboration with a team with members from diverse disciplines. You will help guide the development cycle using your technical understanding of the systems and participate in code reviews as a contributor as well as a reviewer.
  • Customer Support: Every member of our team spends at least one day per month supporting our customers via Olark chat itself. You'll get a chance to talk directly to our customers and get a first hand experience using the product you'll build!

You will help us solve key engineering challenges:
Olark is a live chat SaaS which is loaded by millions of users across the Internet every day. Our chat box must run on any website, in any modern browser, delivering messages in real time with maximal reliability. We practice continuous delivery on systems which may process thousands of requests per second or terabytes of data.

Our software infrastructure runs on a cloud environment composed of hundreds of servers. On the backend we use Python with a microservices oriented architecture. On the frontend we use Javascript and its node ecosystem. Some of our frontend apps use Backbone but we are moving to React.

Some of the challenges you will help us solve are: 
  • Rapidly iterating on our feature set to drive growth and delight our customers
  • Building efficient and elegant communication channels across our infrastructure
  • Leveraging  the vast quantities of data available to us, to make our users the most informed and capable chat agents on the Internet
  • Integrating Olark with other services which will benefit our customers
  • Building systems that are secure by design, to protect the data integrity and safety of all our users

You:
  • Self-directed, but also open to collaboration: You are happy to work independently, but know when to ask for help. You know how to give, and receive, direct feedback. You are a team player and comfortable contributing to projects as well as open to leading projects. You deal well with ambiguity and realize it is an opportunity to experiment.
  • Excellent communicator: You are able to clearly communicate your thoughts, especially in text based communication. You know when a conversation should be in chat, skype, or face-to-face.
  • Empathetic: You realize listening is just as important as speaking your mind. You assume good faith of your teammates when there is conflict and are curious about understanding their perspectives.  
  • Comfortable or open to working remotely: Majority of your team will be distributed and you’ll communicate via remote tools: email, chat, video conferencing, etc.

Your technical background and experience:
  • Very familiar with backend development and web technologies: On the backend, you have familiarity with networking, datastores, optimization and distributed systems. For backend, Python is our language of choice. On the frontend you are familiar with HTML/CSS, Javascript and its ecosystems.
  • Strong understanding of network programming, and operating system fundamentals: You’ve used command line tools to debug networking issues, know the difference between processes and threads, and understand the challenges of building software in the cloud.
  • Meticulous attention to detail: You should be able to review code written by other engineers and find room for improvement. You should have experience writing thorough unit tests that exercise your code so we can catch problems before they affect our customers. Every time we push out new code is an opportunity to delight thousands of customers (or a risk of making a bad day for those people).
  • Write good code: You should have examples of code you have written that is easy to read, maintainable, and testable. You should be able to decompose complicated problems into elegant solutions anyone on the engineering team can understand.  
  • Always learning: As a Full Stack engineer, you will be dealing with both web frontend technologies (Javascript, Coffeescript, HTML and CSS) and the backend engine and API's that enable them (we use Python on the backend). You are excited to learn our tech stack, and to help lead it forward. You’re comfortable making the right call when it comes to choosing between new technologies and tried and true standbys.
  • Significant production experience: You have 2+ years of experience shipping and maintaining production code that is used by 1000s of people. You have run into the edge cases of operating at scale, and with your experience, you help us avoid these pitfalls.

You can expect a lot from us:
First off, make sure to read about our team culture at olark.com/jobs, and our values at olark.com/values. You can also get a sense of our history at olark.com/10000. Beyond what you see there, as a member of the engineering team you can expect:
  • A great remote culture and team: Even though we’re separated our team makes the effort to connect to one another and we provide in person opportunities to further enhance that bond. We genuinely like each other.  
  • A life outside of work: Olarkers generally work 40 hour weeks; work is a marathon, not a sprint. We are building a company for the long haul.
  • Quality-driven culture: we strive to automate testing and heavily monitor our production system. Our goal is ensuring that any end-user issues are short-lived and limited in scope.
  • We value your time to do focused work: We have one weekly required engineering meeting and a team wide sync. We appreciate and take advantage of the time we have to get in sync, but we also deeply value and respect our time to think and do focused work.

Olark is committed to diversity in its workforce. Olark is an equal employment opportunity employer and considers qualified applicants without regard to gender, sexual orientation, gender identity, race, veteran or disability status.

To apply: Please apply online at https://olark.recruiterbox.com/jobs/fk06sz9

2016-04-29FlexibleRemote

Olark

Front-End Engineer


Olark


engineer

design

digital nomad

engineer

design

digital nomad

11mo

Apply

You probably haven’t run into a company like Olark before.

We are 39 people distributed around the globe working together to fundamentally change the way people communicate with businesses. We care deeply about customer service which is reflected in our All Hands Support model. Our passion and dedication for our over 10,000 customers is a direct result of our people centric org model.

You will play a pivotal role in helping define our engineering culture by contributing to our positive organization and fulfilling our company goals to provide the best possible experience to our customers. We do this by building user-facing web applications and infrastructure to help thousands of people build stronger connections with their customers via real-time web chat.

Your primary responsibilities will be:
  • Build applications collaboratively: You will work closely with Product and Design teams to build customer facing web applications. You will assess technical feasibility and implement designs into working solutions.
  • Build best-in-class web applications: You will implement and improve best-in-class web user interfaces that allow our customers to interact with Olark. You will evaluate technologies against our needs and will share your thoughts on design decisions.
  • Maintain and improve our current applications: You will work on the applications that we currently have to ensure that they provide the best experience possible for our customers. You will improve and refactor them as needs arise.
  • Customer Support: Every member of our team spends at least one day per month supporting our customers via Olark chat itself. You'll get a chance to talk directly to our customers and get a first hand experience using the product you'll build!

You will help us solve key engineering challenges:
Olark is a live chat SaaS which is loaded by millions of users across the Internet every day. Our chat box must run on any website, in any modern browser, delivering messages in real time with maximal reliability. We practice continuous delivery on systems which may process thousands of requests per second or terabytes of data.

Our frontend infrastructure contains a mix of technologies but it is centered around Javascript. As far as frameworks, we have applications that use Backbone and are starting to move towards React. The frontend apps that you write will talk primarily to Node and Python on our REST backend. Some of the challenges you will help us solve are:

  • How can we build a sustainable web application architecture that we can expand and reuse across our applications?
  • How can we build efficient and elegant communication channels between our frontend and our backend infrastructures?
  • How can we ensure that the applications that we build are scalable across hundreds of thousands of concurrent users?
  • How do we act on the vast quantities of data available to us, to make our users the most informed and capable chat agents on the Internet?
  • How do we write applications that are security conscious, to protect the data integrity and safety of all our users?

You:
  • Your technical background and experience: Very familiar with web technologies and UI/UX best practices.  This is primarily a web frontend position. You will be dealing mostly with web technologies like Javascript, Coffeescript, HTML/CSS and their processing ecosystems. You know about the nuances of targeting different browsers and operating systems.
  • Production experience:  You have experience shipping and maintaining code that is in use by at least hundreds of people.
  • Good understanding of frontend debugging: You’ve used in-browser tools to debug application issues and have an understanding of different networking protocols. You also understand the challenges of building software in the cloud.
  • Write good code. You should be able to demonstrate that you can write code that is easy to read, maintainable, and testable. You should be able to decompose complicated problems into elegant solutions anyone on the engineering team can understand.
  • Always learning: You are a curious individual who is constantly learning about new technologies and enjoys sharing what you've learned with your teammates.
  • Self-directed, but open to collaboration: You are happy to work independently, but know when to ask for help. You know how to give and receive direct feedback. You are a team player and comfortable contributing to projects as well as open to leading projects. You deal well with ambiguity and realize it is an opportunity to experiment.
  • Excellent communicator: You are able to clearly communicate your thoughts, especially in text based communication to both technical and non-technical audiences. You know when a conversation should be in chat, skype, or face-to-face. This is especially important given the remote nature of our work culture.
  • Empathetic: You realize listening is just as important as speaking your mind. You assume good faith of your teammates when there is conflict and are curious about understanding their perspectives.
  • Comfortable with or open to working remotely: The majority of your team will be distributed and you’ll communicate via remote tools: Slack, email, video conferencing, etc.
  • Meticulous attention to detail: You should be able to review code written by other engineers and find room for improvement.  You should be able to write test suites for your code that exercise complicated code paths and prevent production mishaps.  Every time we push out new code is an opportunity to delight thousands of customers (or a risk of making a bad day for them).

You can expect a lot from us:
First off, make sure to read about our team culture at olark.com/jobs, and our values at olark.com/values. You can also get a sense of our history at olark.com/10000. Beyond what you see there, as a member of the engineering team you can expect:

  • A great remote culture and team: Even though we’re geographically dispersed, our team makes the effort to connect to one another and we provide in person opportunities to further enhance that bond. We genuinely like each other.  
  • A life outside of work: Olarkers generally work 40 hour weeks. Work is a marathon, not a sprint.  We are building a company for the long haul.
  • Quality-driven culture: We strive to automate testing and heavily monitor our production system.  Our goal is ensuring that any end-user issues are short-lived and limited in scope.
  • We value your time to do focused work: We have one weekly required engineering meeting and a team wide sync. We appreciate and take advantage of the time we have to get in sync, but we also deeply value and respect our time to think and do focused work.

Olark is committed to diversity in its workforce. Olark is an equal employment opportunity employer and considers qualified applicants without regard to gender, sexual orientation, gender identity, race, veteran or disability status.

To apply: Please apply online at https://olark.recruiterbox.com/jobs/fk06sz5

2016-04-19FlexibleRemote

Olark

Site Reliability Engineer


Olark


admin

engineer

sys admin

admin

engineer

sys admin

11mo

Apply

You probably haven’t run into a company like Olark before.

We are 39 people distributed around the globe working together to fundamentally change the way people communicate with businesses. We care deeply about customer service which is reflected in our All Hands Support model. Our passion and dedication for our over 10,000 customers is a direct result of our people centric org model.

You will play a pivotal role in helping define our engineering culture by contributing to our positive organization and fulfilling our company goals of providing the best possible experience to our customers. We do this by architecting and maintaining infrastructure to help thousands of people build stronger connections with their customers via real-time web chat.

Your primary responsibilities will be:
  • Automate Server and Application Provisioning: As part of the engineering team, you will help automate server and application provisioning using configuration management systems on a large scale to support our applications.
  • Build Scalable Infrastructure: You will architect scalable systems to support running our applications. These systems should be resilient to high loads of traffic and hardware failure.
  • Ensure high service availability: You will work towards maximizing the availability of our services to our customers. You will implement and maintain monitoring systems that will ease failure detection and recovery. You will also have primary emergency response responsibilities when infrastructure issues are escalated.
  • Customer Support: Every member of our team spends at least one day per month supporting our customers via Olark chat itself. You'll get a chance to talk directly to our customers and get a first hand experience using the product you'll build!

You will help us solve key engineering challenges:
Our backend infrastructure is composed of hundreds of virtual machines running on Rackspace’s public cloud. We maintain this configuration with Puppet and attempt to minimize busy work by implementing automation as we develop our infrastructure. We’re constantly thinking about how to grow while improving reliability via automation, monitoring, alerting, and self-healing systems. Some of the challenges you will help us solve are:

  • How do we effectively apply Software Engineering principles to infrastructure and operational challenges?
  • How do we build and deploy software that enables minimum latency for real-time messaging on a large scale?
  • How can we architect a distributed backend infrastructure that can serve hundreds of thousands of customers and is resilient to different types failure?
  • How do we design systems that are able to heal themselves after unexpected failures with minimum human interaction?
  • How do we reliably store terabytes of transcripts and customer interactions?
  • How do we maintain real time state across mobile, desktop, and web?
  • How do we engineer systems that allow users with sub-standard network connections have a good real-time chat experience?

You:
  • Your technical background and experience: You are a software developer with excellent Python skills. You have a solid understanding of different concurrency paradigms and have applied them in the past. You are very familiar with web technologies and patterns for scaling software like message queues, caching, and load balancing.
  • You are a strong software developer with an eye for automation opportunities: You have a strong desire to reduce manual, error-prone tasks by automating them through solid engineering practices.
  • Solid understanding of network programming and configuration: You’ve used command line tools to debug networking issues and have an understanding of different networking protocols. You also know about the challenges of building software in the cloud and are familiar with tools to manage infrastructure.
  • Self-directed, but open to collaboration: You are happy to work independently, but know when to ask for help. You know how to give and receive direct feedback. You are a team player and comfortable contributing to projects as well as open to leading projects. You deal well with ambiguity and realize it is an opportunity to experiment.
  • Excellent communicator: You are able to clearly communicate your thoughts, especially in text based communication to both technical and non-technical audiences. You know when a conversation should be in chat, skype, or face-to-face.
  • Empathetic: You realize listening is just as important as speaking your mind. You assume good faith of your teammates when there is conflict and are curious about understanding their perspectives.
  • Comfortable with or open to working remotely: The majority of your team will be distributed and you’ll communicate via remote tools: Slack, email, video conferencing, etc.
  • Meticulous attention to detail: You should be able to review code written by other engineers and find room for improvement. You should be able to write test suites for your code that exercise complicated code paths and prevent production mishaps.  Every time we push out new code is an opportunity to delight thousands of customers (or a risk of making a bad day for them).
  • Write good code: You should have examples of code you have written that is easy to read, maintainable, and testable. You should be able to decompose complicated problems into elegant solutions anyone on the engineering team can understand.  
  • Always learning: You are a curious individual who is constantly learning about new technologies and enjoys sharing what you've learned with your teammates.
  • Significant production experience: You have 2+ years of experience shipping and maintaining production code that is used by 1000s of people. You have run into the edge cases of operating at scale, and can teach us how to avoid them.

You can expect a lot from us:
First off, make sure to read about our team culture at olark.com/jobs, and our values at olark.com/values. You can also get a sense of our history at olark.com/10000. Beyond what you see there, as a member of the engineering team you can expect:
  • A great remote culture and team: Even though we’re geographically dispersed, our team makes the effort to connect to one another and we provide in person opportunities to further enhance that bond. We genuinely like each other.  
  • A life outside of work: Olarkers generally work 40 hour weeks. Work is a marathon, not a sprint. We are building a company for the long haul.
  • Quality-driven culture: we strive to automate testing and heavily monitor our production system. Our goal is ensuring that any end-user issues are short-lived and limited in scope.
  • One weekly required engineering meeting and team wide sync - we are also very conscious of providing the time to keep ourselves focused.

Olark is committed to diversity in its workforce. Olark is an equal employment opportunity employer and considers qualified applicants without regard to gender, sexual orientation, gender identity, race, veteran or disability status.

To apply: Apply online at https://olark.recruiterbox.com/jobs/fk06uuo

2016-02-29FlexibleRemote

Olark

Product Designer


Olark


product manager

exec

product manager

exec

1yr

Apply

You probably haven’t run into a company like Olark before.

We are 39 people distributed around the globe working together to fundamentally change the way people communicate with businesses. There are over 10,000 organizations using Olark today.

As part of the Design team at Olark, we constantly strive to improve and unify the look and behavior of our interface, and come up with creative features that give even greater benefit to our users. Our performance is guided by key metrics, and projects are designed through deep understanding of customer groups.

We are currently seeking a Product Designer for a 4 month contract role. The position could lead to a permanent role with us.

Your primary responsibilities will be:
  • Create intuitive interactions for complex processes: Collaborate with interaction designers, engineers and user researchers to create easy-to-understand interfaces for complex social and technical tasks. Balance beauty and functionality.
  • Incorporate user feedback and data into design: Collect key information from UX, Data Science and Customer Support to include in a user-centered design process.
  • Put the customer first: Strive to understand and empathize with our users, and put them at the heart of your design process and new product ideation.

You:
  • Self-directed, but also open to collaboration: You are happy to work independently, but know when to ask for help. You know how to give, and receive, direct feedback.  You are a team player and comfortable contributing to projects as well as open to leading projects. You deal well with ambiguity and realize it is an opportunity to experiment.
  • Excellent communicator: You are able to clearly communicate your thoughts, especially in text based communication. You know when a conversation should be in chat, Skype, or face-to-face.
  • Empathetic: You realize listening is just as important as speaking your mind. You assume good faith of your teammates when there is conflict and are curious about understanding their perspectives.  
  • Comfortable or open to working remotely: The majority of your team will be distributed and you’ll communicate via remote tools: email, chat, video conferencing, etc.

Your experience:
  • Important: we'll need to see your portfolio site, so be sure to include a URL when applying. 
  • Strong interaction design skills across platforms
  • Strong visual design skills, including an eye for good typography, composition, and use of color
  • Strong HTML/CSS skills
  • Mastery of visual design software (Photoshop/Illustrator/Sketch)
  • Ability to collaborate with design, engineering, and customer service teams
  • Willingness to learn new technologies
  • Substantial creativity and a sense of humor
  • Ability to take creative direction and constructive criticism
  • Working knowledge of Github
  • Javascript and lllustration skills are a plus, but not required

You can expect a lot from us:
First off, make sure to read about our team culture at olark.com/jobs, and our values atolark.com/values. You can also get a sense of our history at olark.com/10000.

Beyond what you see there, as a member of the product team you can expect:

  • We only solve problems that actually make people’s lives better.
  • The ability to affect real change. We have a leadership team that is always listening and open to new ideas.
  • A great remote culture and team. Even though we're separated our team makes the effort to connect to one another and we provide in person opporunities to further enhance that bond. We genuinely like each other. 
  • A life outside of work: Olarkers generally work 40 hour weeks, work is a marathon, not a sprint.  We are building a company for the long haul.  
  • A team of people that care truly care about each other and are always learning from and teaching others.
  • One weekly required team wide sync - we also only allow meetings on Monday and Wednesday to keep ourselves focused.

Olark is committed to diversity in its workforce. Olark is an equal employment opportunity employer and considers qualified applicants without regard to gender, sexual orientation, gender identity, race, veteran or disability status.

To apply: Apply online at https://olark.recruiterbox.com/jobs/fk06md4

2016-02-22FlexibleRemote

Olark

Customer Engagement Marketing Manager


Olark


marketing

exec

marketing

exec

1yr

Apply

Over 10,000 paying companies have come to Olark for a better way to connect with their customers. Our goal is to always provide a spectacular and memorable customer experience. To help us succeed, we are seeking a smart, empathetic and inspiring Marketing Manager to drive customer growth and retention through a marketing lens. Is that you? We hope so!
2015-11-02FlexibleRemote

Olark

Customer Champion


Olark


support

non tech

support

non tech

1yr

Apply

Are you fanatical about providing great customer support and have meticulous attention to detail? We are looking for a new member to join our crack support team, doing front line chat and email support.

What we expect from you:

  • You need to LOVE talking with people and solving problems. We mean, really LOVE it!
  • Comfortable identifying and debugging HTML, CSS + JS issues. Able to debug issues across browsers, read through logs and discover issues with third party integrations and webhooks. Basic command line tool familiarity.
  • Desire to build tools to improve our customer support experience, both for our team and our customers.
  • You have mad skills at communicating technical issues to both engineers and to new users of all skill levels. Give us some real-world examples in your cover letter.
  • You have demonstrated experience providing amazing customer service and making people happy.
  • You appreciate a work/life balance.

    What you’ll be doing:

  • You will spend 80% of your time on frontline support - interacting with existing and potential customers, primarily via Olark chat and email, and occasionally over the phone, Skype or social media.
  • ...and 20% of your time on scaling our support practices - collaborating on projects such as making screencasts, video creation, webinars, writing content for our blog, modifying the tools we use, website optimization, proactive customer outreach, and speaking at conferences on behalf of Olark.
  • You have related skills you’d like to develop and grow and most importantly the willingness to keep on learning. Share something about yourself in your cover letter - related skills you’d like to develop and grow, and most importantly, passion projects that demonstrate your willingness to keep on learning.
  • This position is full-time and hours will be weekdays between 10am and 6pm PST.

    What you can expect when working with us:

  • Market rate support salary, depending on experience.
  • Refer to www.olark.com/jobs for a list of company benefits.
  • The cachet of being a force for customer happiness around the globe :)

    What we need from you to make this happen:

  • Bachelor’s degree or equivalent relevant experience
  • 1-3 years of public facing customer support experience
  • Ability to work PST hours (10am-6pm) Monday through Friday.
  • Your cover letter needs to answer this question: What is the most amazing thing you’ve done above and beyond the call of duty to help someone? And why did you do it?
2015-04-14FlexibleRemote

Olark

Backend Python Engineer


Olark


javascript

python

node js

engineer

javascript

python

node js

engineer

2yr

Apply

You probably haven’t run into a company like Olark before.  


We are 35 people distributed around the globe.  We care deeply about customer service, which means everyone on the team spends time talking directly to our customers.  We call this All Hands Support. It’s a unique way to make sure we all remember why we are building our product. We focused on our customers and now help over 10,000 of them provide amazing service.


This is a unique point in our company history.  We just crossed the 30 employee mark this year, and you will play a pivotal role in helping define our engineering culture, and help us fulfill an important part of our mission, to build a positive organization.


Your primary responsibility will be to join the team that builds applications, systems, and infrastructure.  You’ll be helping scale Olark to help 100,000s of people better serve their customers.



You will help us solve key engineering challenges:



  • How do we ensure real time message delivery to hundreds of thousands of concurrent visitors on tens of thousands of websites?

  • How do we design a robust integrations API that makes it easy for other developers to integrate with Olark without increasing our support cost?

  • How do we maintain real time state across mobile, desktop, and web?

  • How do we reliably store terabytes of transcripts and customer interactions?

  • How do we act on the vast quantities of data available to us, to make our users the most informed and capable chat agents on the internet?



You bring a lot to the table:


You:



  • Work well as part of a distributed team.  You are comfortable working outside of a typical office.  You are happy to work independently, but know when to ask for help. You know how to give, and receive, direct feedback.  You are a team player, and comfortable leading and contributing to projects.

  • Great communication skills. You are comfortable giving technical talks and mentoring other engineers.  You are able to clearly communicate your thoughts in writing.  You realize listening is just as important as speaking your mind. You know when a conversation should be in chat, skype, or face-to-face.

  • Curious. You are comfortable with ambiguity, and like to figure out how things work or what to do next.

  • US Time Zone. You are willing to work in US time zone hours.


Your technical background and experience:



  • Very familiar with web technologies and patterns for scaling software like message queues, caching, and load balancing.  

  • Meticulous attention to detail.  You should be able to review code written by other engineers and find room for improvement.  You should be able to write test suites for your code that exercise complicated code paths and prevent production mishaps.  Every time we push out new code is an opportunity to delight thousands of customers (or a risk of making a bad day for those people).

  • Strong understanding of network programming, and operating system fundamentals.  You’ve used command line tools to debug networking issues, know the difference between processes and threads, and understand the challenges of building software in the cloud.

  • Write good code. You should have examples of code you have written that is easy to read, maintainable, and testable.  You should be able to decompose complicated problems into elegant solutions anyone on the engineering team can understand.  

  • Always learning. This is a Python position, but you don’t need to have a ton of production Python experience.  You are excited to learn our tech stack, and to help lead it forward. You’re comfortable making the right call when it comes to choosing between new technologies and tried and true standbys.

  • Significant production experience.  You have 2+ years of experience shipping and maintaining production code that is used by 1000s of people.  You have run into the edge cases of operating at scale, and can teach us how to avoid them.



You can expect a lot from us:


First off, make sure to read about our team culture at olark.com/jobs, and our values at olark.com/values. You can also get a sense of our history at olark.com/10000.


Beyond what you see there, as a member of your engineering team you can expect:



  • A great remote culture: much of our collaboration takes place via Hipchat, Github and Skype. That said, we’re happy to facilitate in-person meetups too -- in addition to our annual company retreat.

  • A life outside of work: Olarkers generally work 40 hour weeks, work is a marathon, not a sprint.  We are building a company for the long haul.  

  • Work within a large Service Oriented Architecture built on Python, Twisted, Thrift, and RabbitMQ. There’s MySQL, Redis, Elasticsearch, NodeJS, Rails and Ejabberd as well (bonus points if you're already familiar with these technologies!)

  • Quality-driven culture: we strive to automate testing and heavily monitor our production system.  Our goal is ensuring that any end-user issues are short-lived and limited in scope.

  • One weekly required engineering meeting and team wide sync - we also only allow meetings on Monday and Wednesday to keep ourselves focused.

  • Great compensation and benefits: competitive pay, phone/internet stipend, health benefits, $1K vacation bonus for the first week you take off a year, 401k, charitable donation matching, coworking space if you are remote.



Olark is committed to diversity in its workforce. Olark is an equal employment opportunity employer and considers qualified applicants without regard to gender, sexual orientation, gender identity, race, veteran or disability status.

by Nomad List

Dribbble

Behance

GitHub

Stack Overflow

We Work Meteor

We Work Remotely

WFH

Authentic Jobs

Follow @remote_ok

Post a job on the #1 remote jobs board on the internet. Remote OK reaches 400,000+ remote workers monthly (see our live traffic stats here). These are people looking for jobs they can do from anywhere. If that's what your company offers, you're in the right place.

Your job post is published on Remote OK's frontpage, highlighted in yellow, tweeted on our live job feeds on Twitter and Facebook, sent out to 36,903 email subscribers. It's also syndicated to 25+ other websites (like Nomad List) and our public jobs RSS feed is indexed by many other sites related to remote work.

A job post on Remote OK gets you on average 100 to 500 applicants for your position (depending on how popular the job is) and guarantees you visibility to 400,000+ people.

Post a Job
Next
Go back

or

 
Next
Go back
Preview your Post
Go back

Here's the preview of your job post (it's not live yet):

Not good? Go back! Good? Press the button below to post it!

Post your Job
Go back

Trusted by 502+ remote companies including

Need help?Need help? Have feedback?Thanks for the message! We will get back to you soon.
Send