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ofri Internet


closed
Germany

phone support

 

email support

 

technical support

 

administration

๐Ÿ”Ž5,225 opens
This job post is closed and the position is probably filled. Please do not apply.
Are you looking for an opportunity to be part of a passionate team on a mission, that allows you to work fully remotely, with a clear career trajectory? If so, this might be the position for you. We are ofri and weโ€™re looking for a part-time (60-80% workload), native German Speaker, Customer Support Superstar to join our team.\n\nOfri aspires to be Switzerlandโ€™s leading and most used online platform connecting handy workers with the people that need their services.\n\nWe want to be the go-to place for homeowners looking to renovate their homes by creating in-depth content to support them in planning and executing their project, as well as building a submission system for finding and comparing handy workers.\n\nWe aim to serve the members of our platform with incredible support, functionality, and online presence so they can prosper in their own business.\n\nWe are looking for someone who is passionate about customer service, turning a complaint into an outstanding review, and taking the time to give our customers the best possible experience and service. We also want this person to be super organised and interested in developing an overview of the support departmentโ€™s work so they can be involved in planning and goal setting.\n\nFor the right person, this is a long-term role with a clear career path and progression. We want to find that person who wants to learn and grow with us and take on more responsibility over the coming months and years.\n\n\nResponsibilities & Duties\nThe best candidates will have at least 12 months of call centre experience and 2 years of Customer Support Experience and ideally the following:\nNative German speaker so you can communicate effectively even in difficult situations with our customers.\nExperience working on a Mac\nExperience using Groove Software or similar\nExceptional Computer skills\nA high attention to detail so that new registrations and document verifications do not end in chaos.\nAbility to stay organised \nCritical thinker and problem solver\nA friendly and professional demeanour\nOutstanding communication skills (spoken and written) - empathy, quick thinking, and strong persuasion skills\nAbility to work quickly under pressure\nAbility to give and receive feedback\nAbility to self manage and prioritise workload, remote work requires a high degree of self-motivation and self-management\nProficient in English as this is the companyโ€™s operating language.\n\nDuties:\nCommunicate with customers through various channels (e-mail, telephone)\nAdvise and support users in how they can use our platform\nHandle complaints and feedback\nQuality check new handworker registrations\nVerification of documents such as diplomas, business liability insurance, etc.\nMonitoring of user activities via various internal tools (clean up tags, groove folder structure)\nUpdate manuals and documentation\nLeverage and optimise customer support workflows \nCollect and analyze customer feedback for the product team\nManage Social Media Support Requests\n\nWhat We Offer:\nCompetitive Salary\nBonus Scheme\nFlexible working hours โ€“ We believe in a good work-life balance\nEquipment โ€“ State-of-the-art technical equipment, including laptop\nClear career development pathway and training\nBi-weekly colleague online coffee chats\nFun and friendly work environment where we donโ€™t take ourselves too seriously, like to get to know each other and support each other.\n\n\nWe are a Swiss company, but offering employment through our German branch. \n \n2020 excluded, we organise annual company retreats where we get to meet each other and also encourage mini-retreats so that people can meet-up in partner cities to work with their colleagues for a day or two.\n \nWe are super passionate about developing an excellent remote work culture and ensuring that not only the customers, but the team feels heard, welcome, and appreciated. We are currently 10 people and a fully self-funded company. We value personal ownership, initiative, open communication, and commitment as well as level-headedness. We should be calm, considered, and thoughtful in our dealings with each other and the world at large and so should you.\n \n\nBe sure to mention the words **HOBBY SECOND TILT** when applying to show you read the job post completely. This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n\n\n#Location\nGermany


See more jobs at ofri Internet

# How do you apply?\n\nThis job post is older than 30 days and the position is probably filled. Try applying to jobs posted recently instead.

ofri Internet


๐ŸŽˆ closed
Germany

product manager

 

agile

 

ui

 

ux

๐Ÿ”Ž3,932 opens
This job post is closed and the position is probably filled. Please do not apply.
\nAre you an entrepreneurial and data-driven person looking to be part of a passionate team on a mission, that allows you to work fully remotely? If so, this might be the position for you. We are ofri and weโ€™re looking for a full-time, native German Speaker, Product Owner to take our product to the next level.\n\nOfri aspires to be Switzerlandโ€™s leading and most used online platform connecting handy workers with the people that need their services.\n\n\nWe want to be the go-to place for homeowners looking to renovate their homes by creating in-depth content to support them in planning and executing their project, as well as building a submission system for finding and comparing handy workers.\n\n\nWe aim to serve the members of our platform with incredible support, functionality, and online presence so they can prosper in their own business.\n\n\nWe are looking for someone who is passionate about data, analysis and strategising whilst working across departments to create the best product possible for our customers. The Product Owner will own core elements of our product roadmap to increase performance across the funnel and to improve the core user experience.\n\n \n\nBefore going further, please note that itโ€™s essential you are a native German speaker. The product is German, even though the company operating language is English. Please only apply if you are a native speaker.\n\n \n\nFor the right person, this is a long-term role with a clear career path and progression. We want to find that person who wants to learn and grow with us and take on more responsibility over the coming months and years.\n\n \n\n**Responsibilities:**\n* Translate our company strategy into product roadmaps and OKRs with a focus on customer and revenue growth\n* Gather feedback from our users, database and customer support department and prioritize problems\n* Working with Engineering and Customer Support to build specs and mockups\n* Ship features that meet objectives as set before development\n* Analyze results after shipping and track continuously Product KPIs across the funnel\n* Work in a fast-paced environment and be able to anticipate possible flaws, resolve unknowns, answer questions, make sound trade-offs and pivot as necessary\n\n \n\n\n**What We Can Expect From You:**\n* BA/BS degree or equivalent work experience\n* 2+ years of product management experience in consumer-facing websites and/or apps\n* Advanced proficiency in SQL and Excel\n* Ability to deep dive on large data sets and produce meaningful analysis, including experience with split testing\n* An eye for design and craft in shaping product ideas to fruition\n* Outstanding written/oral, organizational, analytical skills, and attention to detail\n* Ability to benchmark competitive products and draw meaningful insights\n* Ability to work well with multiple stakeholders, including Engineering, Marketing, Finance/Operations and Customer Support\n* Self-starter, able to take a concept to feature spec, development, testing and launch\n* Native German Speaker\n\n \n\n\n**Bonus Points:**\n* Experience in scaling online marketplaces\n* Experience with growth models and product-driven marketing\n* Background in building & construction industry\n\n \n\n\n**What We Offer:**\n* Competitive Salary\n* Bonus Scheme\n* Flexible working hours โ€“ We believe in a good work-life balance\n* Equipment โ€“ State-of-the-art technical equipment, including laptop\n* Clear career development pathway and training\n* Bi-weekly colleague online coffee chats\n* Fun and friendly work environment where we donโ€™t take ourselves too seriously, like to get to know each other and support each other.\n\n \n\nWe are a Swiss company, but offering employment through our German branch. You must be living in Germany to qualify for the employment contract. We do not, however, have an office in Germany. All our workers enjoy home-office as we operate fully online. \n\n \n\n2020 excluded, we organise annual company retreats where we get to meet each other and also encourage mini-retreats so that people can meet-up in partner cities to work with their colleagues for a day or two.\n\n \n\nWe are super passionate about developing an excellent remote work culture and ensuring that not only the customers, but the team feels heard, welcome, and appreciated. We are currently 10 people and a fully self-funded company. We value personal ownership, initiative, open communication, and commitment as well as level-headedness. We should be calm, considered, and thoughtful in our dealings with each other and the world at large and so should you. Please only apply if you share our values as a cultural fit is an essential requirement for this role.\n\n\n \n\nBe sure to mention the words **ARCH MOUSE SISTER** when applying to show you read the job post completely. This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n\n\n#Location\nGermany


See more jobs at ofri Internet

# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.
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