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There are now 2 Remote Jobs at Nookal tagged Support, Analyst and Non Tech
such as Customer Support Analyst, CSS/UI/Javascript Designer and

There are now 2 Remote Jobs at Nookal tagged Support, Analyst and Non Tech
such as Customer Support Analyst, CSS/UI/Javascript Designer and

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Last 30 days

2017-05-03FlexibleRemote

Nookal

Css/ui/javascript Designer


Nookal


javascript

css

ui

javascript

css

ui

30d

Apply

About the Job
 
Do you know how to make software look good and flow with ease?
Areyou a star when it comes to modernising the way people navigate the web?
Do youwant to be involved in software that changes the health industry?

We are looking for someone who is enthusiastic and ready to takeon the challenge of making our SaaS application remarkable. We want someone whohas a 'get itdone' attitude and a history of delivering beautiful work time after time.

At Nookal we are a fast-paced company, you will own thefront end of Nookal, won’t shy away from 'the new' and canimplement processes and systems with ease. You prosper in chaos! Follow throughon your commitments and assume responsibility without being asked, along withencouraging others to embrace change.

We are after an expert that - 

  • Contributesappropriately to conversations.
  • Accuratelyprepares written business correspondence that is coherent, grammaticallycorrect, effective, professional and engaging.
  • Communicateideas, challenges and problems as and when they arise.
  • Experiencedin UX design for SaaS applications.
  • Enjoyscrossing back and forth between UX and graphic design.
  • Understandsproduct management and can understand user behaviours and motivations.
  • Lovesto create wireframes and mock-ups and refine them based on team input.
  • Wantsto have ownership and responsibility of key work and measure the success of newdesigns, along with promoting activelistening with team members.

We want someone that –
 
  • Assists inenforcement of development deadlines and schedules.
  • Understands thenecessity of and contributes to coding standards.
  • Developsinternal and external meeting objectives and agendas.
  • Prioritisesmultiple tasks effectively.
  • Demonstratescompetencies in - Javascript, CSS, HTML, PHP, MySQL and Apache.

To apply: To apply for the role of please email your cover letter and resume to darrenr@nookal.com

Apply for this Job

This year

2016-06-28FlexibleRemote

Nookal

Customer Support Analyst


Nookal


support

analyst

non tech

support

analyst

non tech

11mo

Apply

About You

You love talking to clients and eager to help them solve their issues. You’re quick to learn, and are excited about technology and the future of the Internet. Kindness plus a sense of humour are paramount.

You can determine the root cause of issues, resolve testing issues, and drive issues to closure.

You own the QA and testing process and understand how to work alongside a development team to help foster innovation and creativity, while building a comprehensive knowledge base and persist in finding solutions.

You don’t shy away from "the new" and can implement processes and systems with ease.

You’re a wizard with cloud-based software and have general knowledge of first level support, bug tracking, and testing new code. 

Bonus points for:

  • Being a very competent author - plus the ability to explain a range of topics in easy to understand and concise terms [English]
  • SQL and scripting skills
  • Basic understanding of software development lifecycle (SDLC) methodologies
  • Understanding of JavaScript/PHP/HTML and browser developer tools (Firebug, etc.)

Unlike a lot of other companies, we talk directly with users – that is the focus of our customer support.

About Nookal

For the last 5+ years we have been working hard to develop a great product while building a lasting team within a fun, flexible environment.

We are driven to make Nookal the world's leading provider of cloud-based practice management software. Nookal helps allied health (e.g. physiotherapy, chiropractic, etc) companies manage core business processes with a single, fully integrated system covering bookings, payments, financials, notes, inventory and more.

About Your Role

You will be primarily responsible for onboarding, educating, solving technical problems, training and supporting our users on a global level. Your role is to guide new and existing users every step of the way to ensure they get the most out of our product - then diagnose, report and solve issues or concerns they may have. 

An essential part of this role is to influence the product direction by gathering customer feedback, identifying workflow bottlenecks, and working with the production team to make a positive impact for our users.

To apply: Send a resume to darrenr@nookal.com

Apply for this Job

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