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Muck Rack

 This job is getting a high amount of applications right now (13% of viewers clicked Apply)

verified closed
PST, CST Timezone
 
💰 $40k - $60k

boolean

 

b2b

 

saas

 

intercom

🔎4,162 opens
✅ 537 applications (13%)
This job post is closed and the position is probably filled. Please do not apply.
Muck Rack is the leading SaaS platform for public relations and communications professionals. Our mission is to make PR pros more successful by providing them with technology to find journalists to pitch, monitor media, quantify their impact and work more efficiently with their teams.\n\nSelf-funded, quickly growing, and remote-first, Crain’s named Muck Rack one of the best places to work in 2019 and 2020. We value resilience, transparency, ownership, and customer devotion and infuse these values into everything we do.\n\nWe’re looking for a passionate and curious **Customer Support Specialist (CST/PST Hours)** to join our team and make a big impact. As a Customer Support Specialist, you will be focused on ensuring that customers receive best-in-class service and have access to the help they need to be successful using Muck Rack. You’ll be a good fit for this role if you enjoy creating exceptional customer experiences and helping customers achieve their goals comes naturally to you.\n\nYou will work closely with the customer success, product and account management teams.\n\n**More about the role:**\n* Serve as a first responder for inbound communication through our site\n* Answer customer questions and provide how-to help on Muck Rack’s capabilities, with a focus on reducing customer effort and furthering product knowledge\n* Troubleshoot technical issues and diagnose errors online and over the phone\n* Follow site issues to resolution and customer satisfaction\n* Proactively reach out to customers who show signs of user error \n* Identify processes that need to be improved and evolved\n\n**More about you:**\n* 1+ year working in a customer-facing role at a B2B SaaS company\n* Comfort communicating with customers via chat, email and phone\n* Experience using Intercom or similar to chat with customers\n* Experience with a bug/issues management system (like GitHub, Zendesk or Jira)\n* Exceptional written and verbal communication skills, with a focus on listening and asking the right questions\n* Ability to sense urgency and prioritize accordingly\n* Attention to detail and curiosity to identify the core of issues\n* Continuous learner with a desire to be the first to learn new features\n* Familiarity with the tools we use, including Google Apps, Hubspot (or Salesforce), Slack, Intercom, GitHub, and you learn how to use new tools quickly \n* Experience working in public relations or familiarity with the industry \n* *Must be willing to work 10am-7pm ET and/or 1pm-10pm ET, which includes a one hour lunch break.*\n\n**Please note: at this time, we are unable to hire in California & can only consider US based applicants for this role.**\n\n**Benefits of Working at Muck Rack**\n\n* Flexible remote-first company\n* Off-the-grid vacation\n* 401(k) plan with employer contributions\n* Health, dental and vision insurance\n* Flexible spending account\n* Access to OneMedical, 24/7 Virtual Care, and an Employee Assistance Program\n* Paid parental leave\n* Commuter benefits\n* Discounted gym & bike memberships\n* Opt-in disability and life insurance\n* Subscription to Learning & Development platform\n* Self funded means we have the freedom to build forward-thinking products and put our customers first\n* Inclusive culture that listens to and welcomes diverse perspectives \n\nMuck Rack encourages individuals from a broad diversity of backgrounds to apply for positions. We are an equal opportunity employer, meaning we're committed to a fair and consistent interview process.\n\n \n\nBe sure to mention the words **AMOUNT NORMAL THRIVE** when applying to show you read the job post completely. This is a beta feature to avoid spam applicants.\n\n \n\n#Salary and compensation\n$40,000 — $60,000/year\n\n\n#Location\nPST, CST Timezone


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# How do you apply?\n\nThis job post is older than 30 days and the position is probably filled. Try applying to jobs posted recently instead.

Muck Rack


closed
United States, Canada, Poland, Bulgaria
 
💰 $120k - $140k

saas

 

pthyon

 

django

 

javascript

🔎5,815 opens
✅ 332 applications (6%)
This job post is closed and the position is probably filled. Please do not apply.
Muck Rack’s engineering team powers a platform that is meaningfully changing how journalists, PR pros, and marketers around the world work. Self-funded, globally distributed, and remote-first since our founding, Crain’s named Muck Rack one of the “Best Places to Work in NYC” in 2019 and 2020. We’re looking for a collaborative and self-motivated Front-End Developer to join our small but quickly growing team and make a big impact. \n\nAs a **Front-End Developer ** you’ll work alongside the CTO, fellow software engineers, product managers, and designers, to ensure that our product looks great and works well with our clients. Our engineers are not siloed to any part of the application – everyone contributes everywhere. \n\nOur tech stack includes Python, Django, Celery, MySQL, Elasticsearch, Vue, and Webpack. Our technology team is focused on scale, quality, delivery, and thoughtful customer experience. We ship frequently without sacrificing work/life balance.\n\n**If the details below describe you, you could be a great fit for this role:**\n\n* 3+ years professional experience as a Front-End Developer focused on performance and profiling.\n* Possess strong communication skills and can explain ideas clearly, give and receive feedback, and work well with team members.\n* Have worked on complex, high-traffic sites at a startup or Software-as-a-Service company.\n* Understand multiple front-end frameworks (Vue, React, etc.).\n* Have been a part of planning and building front-end end-to-end and unit testing.\n* Are familiar with Linux or Unix environments and the command line.\n* Have demonstrable Python/Django experience\n* Have a good understanding of responsive design, grids, typography, and layout.\n* Have a strong understanding of SEO principles and accessibility practices (ADA compliance).\n* Are familiar with data visualization, JavaScript practices (bundling, deployment, ES6+), and with Git or other version control systems.\n* Desire to create something beautiful.\n\n**More about us:**\n\nMuck Rackers work to make journalists, PR pros, and marketers more successful.\n\nSelf-funded and growing quickly but sustainably, we have the freedom to build forward-thinking products, put our customers first, and offer an inclusive culture that welcomes diverse perspectives.\n\nWe enjoy the flexibility to work where we’re most productive and stay connected no matter where we’re located. We each have an impact on our continued growth and success, and we all take pride in the work we do to drive the company forward.\n\n**Benefits & Perks**\n\n* Flexible remote-first policy \n* Health, dental and vision insurance\n* 401(k) plan with employer contributions\n* Flexible spending account\n* Access to OneMedical, 24/7 Virtual Care, and an Employee Assistance Program \n* Off-the-grid vacation\n* Paid parental leave\n* Commuter benefits\n* Discounted gym & bike memberships\n* Opt-in disability and life insurance \n ---\n\nMuck Rack encourages individuals from a broad diversity of backgrounds to apply for positions. We are an equal opportunity employer, meaning we're committed to a fair and consistent interview process. \n\n**We are actively interviewing candidates across the US, Canada, Poland and Bulgaria only**\n\n \n\nBe sure to mention the words **HUGE BRASS NEGATIVE** when applying to show you read the job post completely. This is a beta feature to avoid spam applicants.\n\n \n\n#Salary and compensation\n$120,000 — $140,000/year\n\n\n#Location\nUnited States, Canada, Poland, Bulgaria


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# How do you apply?\n\nThis job post is older than 30 days and the position is probably filled. Try applying to jobs posted recently instead.

Muck Rack


closed
United States, Canada, Poland, Bulgaria

python

 

django

 

mysql

 

celery

🔎6,008 opens
✅ 282 applications (5%)
This job post is closed and the position is probably filled. Please do not apply.
Muck Rack’s engineering team powers a platform that is meaningfully changing how journalists, PR pros, and marketers around the world work. Self-funded, globally distributed, and remote-first since our founding, Crain’s named Muck Rack one of the “Best Places to Work in NYC” in 2019 and 2020. We’re looking for a collaborative and self-motivated Senior Software Engineer to join our small but quickly growing team, and make a big impact. \n\nAs a **Senior Software Engineer** you’ll work alongside the CTO, fellow software engineers, product managers, and designers, to execute major technical projects on Muck Rack, lead the building of new features, and help shape our engineering culture and processes. Our engineers are not siloed to any particular part of the application–everyone contributes everywhere. You should be excited about working with large amounts of data.\n\nOur tech stack includes Python, Django, Celery, MySQL, Elasticsearch, Vue, and Webpack. Our technology team is focused on scale, quality, delivery, and thoughtful customer experience. We ship frequently without sacrificing work/life balance.\n\n**If the details below describe you, you could be a great fit for this role:**\n\n* 3+ years professional experience as a software engineer\n* Excellent communication skills, with an ability to explain your ideas clearly, give and receive feedback, and work well with team members\n* Worked on a complex, high-traffic site at a startup or software-as-a-service company, ideally with large amounts of data\n* Solid experience with Django, Python, MySQL (or Postgres) and other software in our tech stack, and a willingness to learn in areas where you have less experience\n* Familiarity with modern frontend frameworks (like Vue or React) and development patterns\n* Any experience running Elasticsearch at large scale would be a bonus\n* Any combination of the following would also be a bonus: experience with Celery, Luigi or Airflow, Kafka, AWS, NLP, data model performance tuning, content extraction, application performance tuning\n* Take pride in the quality of your code. Your code is readable, testable, and understandable years later. You adhere to the Zen of Python\n* Work well in a fast-paced development environment with testing, continuous integration and multiple daily deploys\n* Ability to manage complexity in a large project, and incur technical debt only after considering the tradeoffs\n* Have a logical approach to problem solving that combines analytical thinking and intuition\n* Interest in journalism, news, media or social media\n\n**More about us:**\n\nMuck Rackers work to make journalists, PR pros, and marketers more successful.\n\nSelf-funded and growing quickly but sustainably, we have the freedom to build forward-thinking products, put our customers first, and offer an inclusive culture that welcomes diverse perspectives.\n\nWe enjoy the flexibility to work where we’re most productive and stay connected no matter where we’re located. We each have an impact on our continued growth and success, and we all take pride in the work we do to drive the company forward.\n\nWe encourage candidates of all backgrounds and experiences to apply. We understand job requirements often don't allow your particular work history to shine, and we invite you to show us what you know, and how it relates to our technology. We are an equal opportunity employer.\n\n**Benefits & Perks**\n\n* Flexible remote-first policy \n* Health, dental and vision insurance\n* 401(k) plan with employer contributions\n* Flexible spending account\n* Access to OneMedical, 24/7 Virtual Care, and an Employee Assistance Program \n* Off-the-grid vacation\n* Paid parental leave\n* Commuter benefits\n* Discounted gym & bike memberships\n* Opt-in disability and life insurance \n\n----\n\n*Muck Rack encourages individuals from a broad diversity of backgrounds to apply for positions. We are an equal opportunity employer, meaning we're committed to a fair and consistent interview process. \n\nWe are actively interviewing candidates across the US, Canada, Poland and Bulgaria only* \n\nBe sure to mention the words **CROSS ARRIVE PRINT** when applying to show you read the job post completely. This is a beta feature to avoid spam applicants.\n\n\n\n#Location\nUnited States, Canada, Poland, Bulgaria


See more jobs at Muck Rack

# How do you apply?\n\nThis job post is older than 30 days and the position is probably filled. Try applying to jobs posted recently instead.

Muck Rack

 This job is getting a high amount of applications right now (14% of viewers clicked Apply)

closed
United States, Canada, Poland, Bulgaria

python

 

django

 

elasticsearch

 

sql

🔎4,364 opens
✅ 615 applications (14%)
This job post is closed and the position is probably filled. Please do not apply.
Muck Rack’s engineering team powers a platform that is meaningfully changing how journalists, PR pros, and marketers around the world work. Self-funded, globally distributed, and remote-first since our founding, Crain’s named Muck Rack one of the “Best Places to Work in NYC” in 2019. We’re looking for a collaborative and self-motivated Senior Software Engineer to join our small but quickly growing team, and make a big impact. \n\nAs a Senior Software Engineer you’ll work alongside the CTO, fellow software engineers, product managers, and designers, to execute major technical projects on Muck Rack, lead the building of new features, and help shape our engineering culture and processes. Our engineers are not siloed to any particular part of the application–everyone contributes everywhere. You should be excited about working with large amounts of data. Our tech stack includes Python, Django, Celery, MySQL, Elasticsearch, Vue, and Webpack. Our technology team is focused on scale, quality, delivery, and thoughtful customer experience. We ship frequently without sacrificing work/life balance.\n\n**If the details below describe you, you could be a great fit for this role:**\n* 3+ years professional experience as a software engineer\n* Excellent communication skills, with an ability to explain your ideas clearly, give and receive feedback, and work well with team members\n* Worked on a complex, high-traffic site at a startup or software-as-a-service company, ideally with large amounts of data\n* Solid experience with Django, Python, MySQL (or Postgres) and other software in our tech stack, and a willingness to learn in areas where you have less experience\n* Familiarity with modern frontend frameworks (like Vue or React) and development patterns\n* Any experience running Elasticsearch at large scale would be a bonus\n* Any combination of the following would also be a bonus: experience with Celery, Luigi or Airflow, Kafka, AWS, NLP, data model performance tuning, content extraction, application performance tuning\n* Take pride in the quality of your code. Your code is readable, testable, and understandable years later. You adhere to the Zen of Python\n* Work well in a fast-paced development environment with testing, continuous integration and multiple daily deploys\n* Ability to manage complexity in a large project, and incur technical debt only after considering the tradeoffs\n* Have a logical approach to problem solving that combines analytical thinking and intuition\n* Interest in journalism, news, media or social media\n\nWe encourage candidates of all backgrounds and experiences to apply. We understand job requirements often don't allow your particular work history to shine, and we invite you to show us what you know, and how it relates to our technology. We are an equal opportunity employer. \n\nBe sure to mention the words **THRIVE ELITE ORCHARD** when applying to show you read the job post completely. This is a beta feature to avoid spam applicants.\n\n\n\n#Location\nUnited States, Canada, Poland, Bulgaria


See more jobs at Muck Rack

# How do you apply?\n\nThis job post is older than 30 days and the position is probably filled. Try applying to jobs posted recently instead.
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