Luxor Technology is hiring a Remote Customer Support
The Luxor team has built a range of solutions for Bitcoin mining and compute power, including a globally distributed Mining Pool, ASIC firmware, ASIC brokerage desk and RFQ platform, Hashrate Derivatives markets and an industry leading data platform with Hashrate Index. We are looking for a customer support representative to support our business lines.This fully remote role will report to the Business Development Lead. Depending on the customer and business needs, there will be a requirement to travel. \nRequirements\n\n\n\n* At least 2 years of experience in relevant fields working as a Customer Support Specialist, Community Manager or alike in Technology or Finance industries.\n\n* Love helping people. You'll be in contact with our core-customers on a daily basis addressing their diverse questions and collaborate with the engineering team to fix any issues.\n\n* Available to work non-standard hours.\n\n* Fluent in written and spoken English.\n\n* Experience as a Technical Writer.\n\n* Proficient in SQL.\n\n* Knowledge of billing and CRM platforms.\n\n* Interest in the bitcoin mining industry.\n\n\n\nResponsibilities:\n\n\n\n* Develop technical subject matter expertise across our robust product and service offerings.\n\n* Provide best-class experience to support clients on a timely manner on various platforms (Hubspot, Telegram, Discord, Email, and others). Working with multiple teams to provide solutions to issues that arose on the platform.\n\n* Create and maintain internal and external user-friendly documentation, user-guides and resources.\n\n* Continually improve the client experience by championing client feedback to other parts of the organization such as the product and engineering teams.\n\n* Strive to make miners access to information as efficient as possible, developing documentation, automating processes, and providing all rounded support.\n\n\nAt Luxor we believe that meaningful contributions can be made by anyone. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Luxor is an Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Luxor welcomes all. Luxor does not accept unsolicited headhunter and agency resumes. Luxor will not pay any third-party agency or company that does not have a signed agreement with Luxor. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Finance and Finance jobs that are similar:\n\n
$80,000 — $150,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nRemote, Americas
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Luxor Technology is hiring a Remote Customer Support
The Luxor team has built a range of solutions for Bitcoin mining and compute power, including a globally distributed Mining Pool, ASIC firmware, ASIC brokerage desk and RFQ platform, Hashrate Derivatives markets and an industry leading data platform with Hashrate Index. We are looking for a customer support representative to support our business lines.This fully remote role will report to the Business Development Lead. Depending on the customer and business needs, there will be a requirement to travel.\nRequirements\n\n\n\n* At least 2 years of experience in relevant fields working as a Customer Support Specialist, Community Manager or alike in Technology or Finance industries.\n\n* Love helping people. You'll be in contact with our core-customers on a daily basis addressing their diverse questions and collaborate with the engineering team to fix any issues.\n\n* Available to work non-standard hours.\n\n* Fluent in written and spoken English.\n\n* Experience as a Technical Writer.\n\n* Proficient in SQL.\n\n* Knowledge of billing and CRM platforms.\n\n* Interest in the bitcoin mining industry.\n\n\n\nResponsibilities:\n\n\n\n* Develop technical subject matter expertise across our robust product and service offerings.\n\n* Provide best-class experience to support clients on a timely manner on various platforms (Hubspot, Telegram, Discord, Email, and others). Working with multiple teams to provide solutions to issues that arose on the platform.\n\n* Create and maintain internal and external user-friendly documentation, user-guides and resources.\n\n* Continually improve the client experience by championing client feedback to other parts of the organization such as the product and engineering teams.\n\n* Strive to make miners access to information as efficient as possible, developing documentation, automating processes, and providing all rounded support.\n\n\nAt Luxor we believe that meaningful contributions can be made by anyone. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Luxor is an Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Luxor welcomes all. Luxor does not accept unsolicited headhunter and agency resumes. Luxor will not pay any third-party agency or company that does not have a signed agreement with Luxor. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Finance and Finance jobs that are similar:\n\n
$80,000 — $150,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nSoutheast Asia (remote)
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Luxor Technology is hiring a Remote Customer Support
The Luxor team has built a range of solutions for Bitcoin mining and compute power, including a globally distributed Mining Pool, ASIC firmware, ASIC brokerage desk and RFQ platform, Hashrate Derivatives markets and an industry leading data platform with Hashrate Index. We are looking for a customer support representative to support our business lines.This fully remote role will report to the Business Development Lead. Depending on the customer and business needs, there will be a requirement to travel.\nRequirements\n\n\n\n* At least 2 years of experience in relevant fields working as a Customer Support Specialist, Community Manager or alike in Technology or Finance industries.\n\n* Love helping people. You'll be in contact with our core-customers on a daily basis addressing their diverse questions and collaborate with the engineering team to fix any issues.\n\n* Available to work non-standard hours.\n\n* Fluent in written and spoken English.\n\n* Experience as a Technical Writer.\n\n* Proficient in SQL.\n\n* Knowledge of billing and CRM platforms.\n\n* Interest in the bitcoin mining industry.\n\n\n\nResponsibilities:\n\n\n\n* Develop technical subject matter expertise across our robust product and service offerings.\n\n* Provide best-class experience to support clients on a timely manner on various platforms (Hubspot, Telegram, Discord, Email, and others). Working with multiple teams to provide solutions to issues that arose on the platform.\n\n* Create and maintain internal and external user-friendly documentation, user-guides and resources.\n\n* Continually improve the client experience by championing client feedback to other parts of the organization such as the product and engineering teams.\n\n* Strive to make miners access to information as efficient as possible, developing documentation, automating processes, and providing all rounded support.\n\n\nAt Luxor we believe that meaningful contributions can be made by anyone. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Luxor is an Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Luxor welcomes all. Luxor does not accept unsolicited headhunter and agency resumes. Luxor will not pay any third-party agency or company that does not have a signed agreement with Luxor. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Finance and Finance jobs that are similar:\n\n
$80,000 — $150,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nRemote, Americas
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Luxor Technology is hiring a Remote Customer Support Firmware Specialist
Company BackgroundLuxor is a global leader in Bitcoin mining solutions, offering a suite of services such as a Mining Pool, ASIC firmware via LuxOS, an ASIC brokerage desk, Hashrate Derivatives markets, and a cutting-edge data platform, Hashrate Index. We service over 3,500 mining companies globally.\nRole OverviewThis is a fully remote position with occasional travel requirements, reporting directly to the Director of Business Development for firmware. The role involves hands-on technical work and customer interaction to ensure the effective implementation and optimization of Luxor's Firmware product (LuxOS).\nResponsibilities\n\n\n\n* Provide technical guidance and troubleshooting assistance to customers, ensuring their needs are met in a prompt and professional manner.\n\n* Develop and maintain detailed documentation related to firmware installation, feature sets, and troubleshooting.\n\n* Engage with Luxor's APIs to meet client-defined technical requirements.\n\n* Implement and optimize LuxOS across mining fleets, offering specialized knowledge around product features.\n\n* Collaborate with development and product teams to identify and resolve technical issues.\n\n* Conduct firmware installations and optimizations remotely and through on-site deployments.\n\n\n\nRequirements\n\n\n\n* Passion for customer service and iteration, with the ability to liaise between external customers and internal engineering and product teams.\n\n* In-depth knowledge of firmware technologies.\n\n* Proficiency in Python and bash scripting, with experience in navigating Linux terminals.\n\n* Skill in VPN configuration for remote access and installation.\n\n* Interest and experience in Bitcoin mining hardware, particularly ASICs and troubleshooting.\n\n* Exceptional communication skills, both written and verbal, with a customer-centric approach.\n\n* An entrepreneurial mindset with the ability to operate independently.\n\n\nLuxor is dedicated to fostering an inclusive work environment. We are an Equal Employment Opportunity and Affirmative Action Employer and consider all qualified applicants without regard to race, color, religion, sexual orientation, gender identity, age, marital status, veteran status, or disability. \nNote: Luxor does not accept resumes from third-party agencies without a signed agreement.\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Python and Linux jobs that are similar:\n\n
$40,000 — $80,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nRemote, Americas
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Luxor Technology is hiring a Remote Customer Support Firmware Specialist
Company BackgroundLuxor is a global leader in Bitcoin mining solutions, offering a suite of services such as a Mining Pool, ASIC firmware via LuxOS, an ASIC brokerage desk, Hashrate Derivatives markets, and a cutting-edge data platform, Hashrate Index. We service over 3,500 mining companies globally.\nRole OverviewThis is a fully remote position with occasional travel requirements, reporting directly to the Director of Business Development for firmware. The role involves hands-on technical work and customer interaction to ensure the effective implementation and optimization of Luxor's Firmware product (LuxOS).\nResponsibilities\n\n\n\n* Provide technical guidance and troubleshooting assistance to customers, ensuring their needs are met in a prompt and professional manner.\n\n* Develop and maintain detailed documentation related to firmware installation, feature sets, and troubleshooting.\n\n* Engage with Luxor's APIs to meet client-defined technical requirements.\n\n* Implement and optimize LuxOS across mining fleets, offering specialized knowledge around product features.\n\n* Collaborate with development and product teams to identify and resolve technical issues.\n\n* Conduct firmware installations and optimizations remotely and through on-site deployments.\n\n\n\nRequirements\n\n\n\n* Passion for customer service and iteration, with the ability to liaise between external customers and internal engineering and product teams.\n\n* In-depth knowledge of firmware technologies.\n\n* Proficiency in Python and bash scripting, with experience in navigating Linux terminals.\n\n* Skill in VPN configuration for remote access and installation.\n\n* Interest and experience in Bitcoin mining hardware, particularly ASICs and troubleshooting.\n\n* Exceptional communication skills, both written and verbal, with a customer-centric approach.\n\n* An entrepreneurial mindset with the ability to operate independently.\n\n\nLuxor is dedicated to fostering an inclusive work environment. We are an Equal Employment Opportunity and Affirmative Action Employer and consider all qualified applicants without regard to race, color, religion, sexual orientation, gender identity, age, marital status, veteran status, or disability. \nNote: Luxor does not accept resumes from third-party agencies without a signed agreement.\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Python and Linux jobs that are similar:\n\n
$40,000 — $80,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nRemote Worldwide
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Luxor Technology is hiring a Remote Forward Deployed Engineer Firmware Specialist
Company BackgroundLuxor is a global leader in Bitcoin mining solutions, offering a suite of services such as a Mining Pool, ASIC firmware via LuxOS, an ASIC brokerage desk, Hashrate Derivatives markets, and a cutting-edge data platform, Hashrate Index. We service over 3,500 mining companies globally.\nRole OverviewThis is a fully remote position with occasional travel requirements, reporting directly to the Director of Business Development for firmware. The role involves hands-on technical work and customer interaction to ensure the effective implementation and optimization of Luxor's Firmware product (LuxOS).\nResponsibilities\n\n\n\n* Provide technical guidance and troubleshooting assistance to customers, ensuring their needs are met in a prompt and professional manner.\n\n* Develop and maintain detailed documentation related to firmware installation, feature sets, and troubleshooting.\n\n* Engage with Luxor's APIs to meet client-defined technical requirements.\n\n* Implement and optimize LuxOS across mining fleets, offering specialized knowledge around product features.\n\n* Collaborate with development and product teams to identify and resolve technical issues.\n\n* Conduct firmware installations and optimizations remotely and through on-site deployments.\n\n\n\nRequirements\n\n\n\n* Passion for customer service and iteration, with the ability to liaise between external customers and internal engineering and product teams.\n\n* In-depth knowledge of firmware technologies.\n\n* Proficiency in Python and bash scripting, with experience in navigating Linux terminals.\n\n* Skill in VPN configuration for remote access and installation.\n\n* Interest and experience in Bitcoin mining hardware, particularly ASICs and troubleshooting.\n\n* Exceptional communication skills, both written and verbal, with a customer-centric approach.\n\n* An entrepreneurial mindset with the ability to operate independently.\n\n\nLuxor is dedicated to fostering an inclusive work environment. We are an Equal Employment Opportunity and Affirmative Action Employer and consider all qualified applicants without regard to race, color, religion, sexual orientation, gender identity, age, marital status, veteran status, or disability. \nNote: Luxor does not accept resumes from third-party agencies without a signed agreement.\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Python, Engineer and Linux jobs that are similar:\n\n
$60,000 — $110,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nRemote Worldwide
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Luxor Technology is hiring a Remote Forward Deployed Engineer Firmware Specialist
Company BackgroundLuxor is a global leader in Bitcoin mining solutions, offering a suite of services such as a Mining Pool, ASIC firmware via LuxOS, an ASIC brokerage desk, Hashrate Derivatives markets, and a cutting-edge data platform, Hashrate Index. We service over 3,500 mining companies globally.\nRole OverviewThis is a fully remote position with occasional travel requirements, reporting directly to the Director of Business Development for firmware. The role involves hands-on technical work and customer interaction to ensure the effective implementation and optimization of Luxor's Firmware product (LuxOS).\nResponsibilities\n\n\n\n* Provide technical guidance and troubleshooting assistance to customers, ensuring their needs are met in a prompt and professional manner.\n\n* Develop and maintain detailed documentation related to firmware installation, feature sets, and troubleshooting.\n\n* Engage with Luxor's APIs to meet client-defined technical requirements.\n\n* Implement and optimize LuxOS across mining fleets, offering specialized knowledge around product features.\n\n* Collaborate with development and product teams to identify and resolve technical issues.\n\n* Conduct firmware installations and optimizations remotely and through on-site deployments.\n\n\n\nRequirements\n\n\n\n* Passion for customer service and iteration, with the ability to liaise between external customers and internal engineering and product teams.\n\n* In-depth knowledge of firmware technologies.\n\n* Proficiency in Python and bash scripting, with experience in navigating Linux terminals.\n\n* Skill in VPN configuration for remote access and installation.\n\n* Interest and experience in Bitcoin mining hardware, particularly ASICs and troubleshooting.\n\n* Exceptional communication skills, both written and verbal, with a customer-centric approach.\n\n* An entrepreneurial mindset with the ability to operate independently.\n\n\nLuxor is dedicated to fostering an inclusive work environment. We are an Equal Employment Opportunity and Affirmative Action Employer and consider all qualified applicants without regard to race, color, religion, sexual orientation, gender identity, age, marital status, veteran status, or disability. \nNote: Luxor does not accept resumes from third-party agencies without a signed agreement.\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Python, Engineer and Linux jobs that are similar:\n\n
$60,000 — $110,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nRemote Worldwide
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Luxor Technology is hiring a Remote Forward Deployed Engineer Firmware Specialist
Company BackgroundLuxor is a global leader in Bitcoin mining solutions, offering a suite of services such as a Mining Pool, ASIC firmware via LuxOS, an ASIC brokerage desk, Hashrate Derivatives markets, and a cutting-edge data platform, Hashrate Index.\nRole OverviewThis is a fully remote position with occasional travel requirements, reporting directly to the Business Development Lead and Product Manager for firmware. The role involves hands-on technical work and customer interaction to ensure the effective implementation and optimization of LuxOS.\nResponsibilities\n\n\n\n* Provide technical guidance and troubleshooting assistance to customers, ensuring their needs are met in a prompt and professional manner.\n\n* Develop and maintain detailed documentation related to firmware installation, feature sets, and troubleshooting.\n\n* Engage with Luxor's APIs to meet client-defined technical requirements.\n\n* Implement and optimize LuxOS across client fleets, offering specialized knowledge in its functionalities.\n\n* Collaborate with development and product teams to identify and resolve technical issues.\n\n* Conduct firmware installations both on-site and remotely during client onboarding.\n\n\n\nRequirements\n\n\n\n* Passion for customer service, with an ability to liaise between customers and internal teams to resolve issues.\n\n* In-depth knowledge of firmware technologies.\n\n* Proficiency in Python and bash scripting, with experience in navigating Linux terminals.\n\n* Skill in VPN configuration for remote access and installation.\n\n* Interest and experience in Bitcoin mining hardware, particularly ASICs.\n\n* Exceptional communication skills, both written and verbal, with a customer-centric approach.\n\n\nLuxor is dedicated to fostering an inclusive work environment. We are an Equal Employment Opportunity and Affirmative Action Employer and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, marital status, veteran status, or disability.Note: Luxor does not accept resumes from third-party agencies without a signed agreement. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Python, Engineer and Linux jobs that are similar:\n\n
$50,000 — $110,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nRemote Worldwide
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
This job post is closed and the position is probably filled. Please do not apply. Work for Luxor Technology and want to re-open this job? Use the edit link in the email when you posted the job!
๐ค Closed by robot after apply link errored w/ code 403 10 months ago
Company Background\nThe Luxor team has built a range of solutions for Bitcoin mining and compute power, including a globally distributed mining pool, firmware, an ASIC brokerage desk and RFQ platform, a wide variety of blockchain software, as well as Hashrate derivatives markets and tools. Our product suite is growing rapidly and as such we are looking to expand our accounting and finance team.Our ASIC Trading Desk helps facilitate the global trade of specialized hardware to our clients and trading partners. We move tens of thousands of machines a month and have one of the highest volume desks globally.In this role, you will work alongside the business development and operations team to assist clients throughout the hardware procurement lifecycle. This role will report directly to the Director of Business Development, ASIC Trading Desk. This is a remote role in Middle East Asia.\nResponsibilities\n\n\n\n* Facilitate Bitcoin mining hardware procurement to our existing and prospective clients through our Luxor RFQ platform and OTC ASIC Trading Desk.\n\n* Provide our client base with a deep understanding of ASIC markets, including the technology, economics, trends, and trading process through direct calls, memos, and reports.\n\n* Constantly source new supplies of ASICs and GPUs.\n\n* Coordinate with the operations team on logistics, warehousing, and after-sales support.\n\n* Monitor sales pipeline and sales activity, iterating on our approaches.\n\n* Produce and maintain sales reports for the internal team.\n\n\n\nRequirements\n\n\n\n* 2+ years of work experience in sales-related or customer-facing roles.\n\n* Strong interest and knowledge in the Bitcoin and mining industry.\n\n* Based in Middle East Asia and the ability to travel within the continent.\n\n* English and Arabic language proficiency, bonus points for Mandarin.\n\n* Excellent communication, interpersonal, and presentation skills.\n\n* Understand the sales cycle, and able to adjust sales strategies based on sales stages and customer archetypes.\n\n* Self-driven, entrepreneurial, and customer-oriented.\n\n* Proficient in Microsoft Office and Google Suite, experience with CRM such as Hubspot.\n\n* Basic knowledge of financial accounting.\n\n* Bachelorโs degree in business administration, sales, marketing, or communication.\n\n\nAt Luxor, we believe that meaningful contributions can be made by anyone. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Luxor is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. \nLuxor welcomes all. \n***Luxor does not accept unsolicited headhunters and agency resumes. Luxor will not pay any third-party agency or company that does not have a signed agreement with Luxor. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Bitcoin, Finance, Sales and Non Tech jobs that are similar:\n\n
$55,000 — $82,500/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nMiddle East Asia (Remote)
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.