Hi there!

Before you begin, make sure you’ve read our jobs page: Working with Lookback: who we are and where we're going.

We’re now looking to expand our team with a customer support and internal admin role at Lookback. You’d be supporting our customers (“customer success”), you’d be supporting our employees (“admin & office management”) and you’d be supporting our leadership team (“executive assistant”). So we’re looking for someone who’s really bright at understanding problems and being able to solve them on their own. For the team and for our customers. We’d look for you to be the spider in the web who makes things just work.

But we believe the basic foundation of you, if you were to join us, is that you’re great at providing value and executing on an evolving set of objectives. You’re compassionate, intelligent, and you have a warm personality – you’re able to identify unseen needs and address them before people notice.

Ideal set of experiences

Since this position is somewhat broad, it’s harder to say exactly what you should have worked with. But we’d like to see something like:

• Past experience of being an office manager, executive assistant, or customer success/support representative at a B2B startup before.
  
• Experience working in a remote team or in a team with remote employees.
  
• Lots of experience in written communication.
  
• Bonus: Having worked as a consultant or at an agency.
  
  

  In terms of characteristics, we think you are something like this:
  

  
  

• You like solving problems without creating new ones.
  
• You’re excited about Lookback's mission of using technology to create more empathy.
  
• You’ve got strong verbal and non-verbal communication skills (we do a lot of text communication).
  
• You’re proactive; beyond reacting to the immediate problem, you think two steps ahead and identify root causes.
  
• You’ll teach our customers how to help themselves with understanding and patience.
  
• You’re humble, you like personal growth, and you listen well.
  
• You choose a positive outlook on life.
  
• You’re self-organized and driven.
  
• You love traveling and are excited about Lookback’s quarterly offsites.
  
• You believe technology has the ability to be a great force of good for humanity, and want to contribute to that movement.
  
• You value introspection and emotions, and are striving to become more aware of the emotions of yourself and those around you.
  
  

  More about the responsibilities of this role
  

  
  We’ve now grown to the stage where a lot of team members are very busy and need more internal assistance in order to keep delivering at a high speed. But we can’t yet say exactly what things will be needed and when. Some things we know we’ll need:
  
  

• Helping Henrik who works with finance and admin to go through his backlog of items, such as managing insurances, payroll, offices, employment agreements, expense reporting, and the like.
  
• Servicing our customers with their questions about product, training, education and helping them grow in their ability to get a lot of value out of our product (especially larger tech companies in the Valley).
  
• Servicing our leadership team with research, planning, booking, scheduling, calling, etc.
  
• Helping our remote team (15 total) to make sure they’ve got what they need in terms of equipment (devices and computers), accounts and logins, subscriptions and licenses, insurances, offices, traveling, etc.
  
• Helping plan, coordinate and run our quarterly offsites.
  
  So as you can see, we’re looking for somebody pretty broad and you can be a part of defining the role. It will also change over time.
  
  

  More about Lookback, and compensation:
  

  
  

• This is a full-time position, working from U.S or European timezones. If you’re in EU, we’d ask of you to work later in the day a few days per week, to overlap more with the U.S.
  
• We offer competitive salary, stock options in a high-growth startup with lots of potential, great insurance for yourself and dependents, 30 days of paid time off plus national holidays.
  
• We also offer paid travel and accommodation for three or more offsites per year (last time we went to Miami Beach 😎)
  
• Our culture is based around empathy, personal growth and humbleness, ambition and excellence, and delivering great value to our customers. We see Lookback as a vehicle to be able to impact the world, and can’t wait for what’s ahead.
  
• We are well-funded by tech investors from both the U.S and Europe (Spectrum28, Index Ventures, Lakestar).
  
  We’d love to hear from you. To apply, shoot an email to omgworkwithus@lookback.io.

• You’ve worked with building and maintaining large web apps in Meteor, React, Node.js, MongoDB or similar stacks for many years, preferably for a startup.
• You’ve worked with WebRTC and real-time media streaming, mobile streaming and peer to peer.
• You’ve got DevOps experience and have managed larger web services and REST APIs in production.
• You've been part of a fully distributed startup team in the past, preferably from the early days all the way through to becoming a larger company.
• You’re a vim user and prefer Spotify over any other music service (nah just kidding... or are we!?).

• You’re excited about Lookback's mission of using technology to create more empathy.
  
• You’ve got strong verbal and non-verbal communication skills (we do a lot of text communication).
  
• You’re humble, you like personal growth, and you listen well.
  
• You choose a positive outlook on life.
  
• You’re self-organized and driven.
  
• You love traveling and are excited about Lookback’s quarterly offsites.
  
• You believe technology has the ability to be a great force of good for humanity, and want to contribute to that movement.
  
• You value introspection and emotions, and are striving to become more aware of the emotions of yourself and those around you.
  
• You thrive in small teams with a lot of collaboration.
  
  

• This is a full-time position, working from U.S or European timezones. If you’re in EU, we’d ask of you to work later in the day a few days per week, to overlap more with the U.S.
  
• You’d be working primarily with Lookback’s Live technology (https://lookback.io/live) and maintaining and scaling our web app as well as various web services.
  
• Working at Lookback means a lot of autonomy, and you’d have a lot of freedom and influence in terms of tech decisions and choosing the best way forward to get a job done.
  
• Our web tech stack consists most of Meteor, some React and raw Node.js APIs. We also work with Sass (in-house), various HTML5 audio/video tech, Ansible, MongoDB, WebSockets, ES6 and some CoffeeScript, as well as various JS testing frameworks, like Mocha and Ava.
  
• We offer competitive salary, stock options in a high-growth startup with lots of potential, 30 days of paid time off plus national holidays as well as great insurance for yourself and dependents (U.S only). We also offer paid travel and accommodation for three or more offsites per year (last time we went to Miami Beach

To apply: We’d love to hear from you. To apply, shoot an email to omgworkwithus@lookback.io.

We're on a mission to help the world build better user experiences. Our job is to help our users understand their customers: we're answering the why of good design. Working with us, you'd help improve the best user experiences in the world, including those made by Facebook, Uber, Netflix, Spotify and thousands of others. 

To apply: Check out lookback.io/jobs