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There are now 11 Remote Jobs at Kinsta tagged Engineer, Full Time and Customer Support
such as Full-time Support Engineer - AU/NZ, Full-time Support Engineer and System Administrator

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Kinsta


Sysops Engineer

Sysops Engineer


Kinsta


engineer

engineer

6d
\nKinsta is a modern cloud hosting company focused on WordPress hosting. We run our services on cutting edge technology and we are proud of the level of support we offer to our customers. Our talented and motivated team is scattered across the globe with team members hailing from every continent but Antarctica! We're constantly on the lookout for great talent to join our awesome team. If you’d like to become part of the Kinsta family, hit apply or drop us a line, we’d love to talk to you!\n\nWe are looking for a talented and experienced SysOps Engineer to help us maintain our server infrastructure and make sure every site always runs smoothly on our servers.\n\nYou will be involved in updating key parts of our architecture, proactively making sure all our servers are stable and resolving emergencies. This involves:\n\n\n* Creating new Google Cloud virtual machines\n\n* Assisting the Support team by investigating bugs and issues reported by our clients affecting our infrastructure or platform\n\n* Monitoring our infrastructure and responding to instances of high load. Investigating the issue, taking steps to stabilize the infrastructure, documenting the steps taken, communicating lessons learned for the improvement of the team, and proposing changes to avoid a recurrence\n\n* Responding immediately to any system outages during a scheduled 8-hour shift\n\n* Reviewing firewall rules and making necessary adjustments in response to malicious traffic reaching our platform\n\n* Assisting the DevOps team in the development of new tools and in the refinement of existing tools\n\n\n\n\nFollowing a 3-4 month training period with a regular Monday-Friday shift, the role will transition to a Saturday-Wednesday shift.\n\nRequirements\n\n\n* 5 years of experience working with Ubuntu\n\n* Excellent general understanding of Linux, cloud networking and server management\n\n* Experience with the standard WordPress stack (PHP, MySQL, WordPress)\n\n* Deep knowledge of LXC\n\n* Experience working with ZFS\n\n* Deep knowledge of Google Cloud based server architecture\n\n* Strong experience automating against firewalls and network infrastructure (iptables)\n\n* Experience writing Bash, Python and Ansible scripts\n\n* Experience working with ELK stack\n\n* Technical awareness and ability to quickly understand new technologies\n\n\n\n\nBonus Skills\n\n\n* 4-year undergraduate / Bachelor’s degree in computer engineering or computer science\n\n* Database query optimization\n\n* Experience with WP-CLI\n\n* Experience with Nginx\n\n* LUA scripting knowledge\n\n* Having worked in JIRA\n\n\n\n\nBenefits\n\n\n* We offer a relaxed working environment where everyone can work in peace\n\n* We do not have any investors and we do not work directly with clients. This means we rarely have any deadlines and have the luxury of thinking features through and implementing them correctly instead of quickly\n\n* Everyone has a voice in the development process\n\n* We have an amazing design (UI and UX) team so development receives fully researched and designed tasks\n\n* We work with only the newest and best technology\n\n\n\n\nThis is a fully-remote role. You can work from anywhere with reliable internet access.\n\n\nIf you want to learn more about Kinsta and what it's like to work for our team, head to our website, Kinsta.com, and look for the About Us link in the footer.yagJzhkdapAsCMnUw7CpJAMi

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Previously

Kinsta


Sysops Engineer

Sysops Engineer


Kinsta


engineer

engineer

4mo
\nKinsta is a modern cloud hosting company focused on WordPress hosting. We run our services on cutting edge technology and we are proud of the level of support we offer to our customers. Our talented and motivated team is scattered across the globe with team members hailing from every continent but Antartica! We're constantly on the lookout for great talent to join our awesome team. If you’d like to become part of the Kinsta family, hit apply or drop us a line, we’d love to talk to you!\n\nWhat you will be doing\n\nWe are looking for a talented and experienced SysOps Engineer to help us maintain our server infrastructure and make sure every site always runs smoothly on our servers.\n\nYou will be involved in updating key parts of our architecture, proactively making sure all our servers are stable and resolving emergencies. This involves:\n\n\n* Creating new Google Cloud virtual machines\n\n* Assisting the Support team by investigating bugs and issues reported by our clients affecting our infrastructure or platform\n\n* Monitoring our infrastructure and responding to instances of high load. Investigating the issue, taking steps to stabilize the infrastructure, documenting the steps taken, communicating lessons learned for the improvement of the team, and proposing changes to avoid a recurrence\n\n* Responding immediately to any system outages during a scheduled 8-hour shift\n\n* Reviewing firewall rules and making necessary adjustments in response to malicious traffic reaching our platform\n\n* Assisting the DevOps team in the development of new tools and in the refinement of existing tools\n\n\n\n\nThis role's shift need is Monday to Friday 12pm-8pm UTC.\n\n\n\n\nRequirements\n\n\n\n* 5 years of experience working with Ubuntu\n\n* Excellent general understanding of Linux, cloud networking and server management\n\n* Experience with the standard WordPress stack (PHP, MySQL, WordPress)\n\n* Deep knowledge of LXC\n\n* Experience working with ZFS\n\n* Deep knowledge of Google Cloud based server architecture\n\n* Strong experience automating against firewalls and network infrastructure (iptables)\n\n* Experience writing Bash, Python and Ansible scripts\n\n* Experience working with ELK stack\n\n* Technical awareness and ability to quickly understand new technologies\n\n\n\n\nBonus Skills\n\n\n* 4-year undergraduate / Bachelor’s degree in computer engineering or computer science\n\n* Database query optimization\n\n* Experience with WP-CLI\n\n* Experience with Nginx\n\n* LUA scripting knowledge\n\n* Having worked in JIRA\n\n\n\n\n\n\n\nBenefits\n\n\n\n* We offer a relaxed working environment where everyone can work in peace\n\n* We do not have any investors and we do not work directly with clients. This means we rarely have any deadlines and have the luxury of thinking features through and implementing them correctly instead of quickly\n\n* Everyone has a voice in the development process\n\n* We have an amazing design (UI and UX) team so development receives fully researched and designed tasks\n\n* We work with only the newest and best technology\n\n\n\n\nThis is a fully-remote role. You can work from anywhere with reliable internet access.\nIf you want to learn more about Kinsta and what it's like to work for our team, head to our website, Kinsta.com, and look for the About Us link in the footer.yagJzhkdapAsCMnUw7CpJAMi

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Kinsta


Wordpress Support Engineer

Wordpress Support Engineer


Kinsta


wordpress

engineer

wordpress

engineer

10mo
\nKinsta is a modern cloud hosting company focused on WordPress hosting. We run our services on cutting edge technology and we are proud of the level of support we offer to our customers. Our talented and motivated team is scattered across the globe with team members hailing from every continent but Antartica! We're constantly on the lookout for great talent to join our awesome team. If you’d like to become part of the Kinsta family, hit apply or drop us a line, we’d love to talk to you!\n\nOur client base in Germany is growing steadily and we’re looking for a competent support engineer with exceptional communication skills who can provide enterprise level technical support to our customers via our support system.\n\nOur support team works with our customers using chat and email (we use Intercom.io exclusively for these purposes). As a Kinsta Support Engineer you will:\n\n\n* Take ownership of issues reported by customers and see problems through to resolution.\n\n* Research, troubleshoot, and identify solutions to resolve customer issues.\n\n* Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.\n\n* Provide prompt and accurate feedback to customers.\n\n* Monitor uptime and analyze transactions data using third party analytics tools to resolve more advanced issues.\n\n* Document troubleshooting and problem resolution steps for internal use and to extend our Knowledge Base.\n\n* Carefully follow internal documentation to perform website migrations and repair websites infected with malware.\n\n\n\n\nThis role's shift need is Monday-Friday 8am-4pm UTC.\n\n\n\nREQUIREMENTS\n\nThe ideal Kinsta Support Engineer is technically-knowledgeable, upbeat, professional, curious, and self-motivated.\n\nExcellent support is one of the cornerstones of our business. Our clients have come to expect industry-leading support and it's our pleasure to deliver that to them. As a result, we're pretty careful about adding new Support Engineers to our team.\n\nWe hire Support Engineers with a variety of different areas of expertise - some of us are WordPress developers, others are Linux server gurus, while others are technically-knowledgeable internet generalists who have mastered the art of customer service.\n\nAll of our Engineers must meet the following core requirements:\n\n\n* Completely fluent in English with excellent written communication skills.\n\n* Completely fluent in German with excellent written communication skills.\n\n* Capable of thriving in a fast-paced and occasionally stressful environment interacting with multiple clients simultaneously while maintaining a professional and friendly tone.\n\n* Our Support Engineers must know WordPress deeply. All we host is WordPress and we have the best support team in the business (even if we do say so ourselves). While you don't have to be a full-fledged WordPress developer to be a Kinsta Support Engineer, you do need to know the WordPress database and file/directory structure as well as the wp-config.php file like the back of your hand. Experience with WP-CLI certainly advantageous.\n\n* A basic understanding of or familiarity with the following technologies: Linux, NGINX, PHP, MySQL/MariaDB, HTML, CSS, JavaScript, DNS, CDN, and caching (object and page).\n\n* Consummate professionalism: we're a distributed team and we expect you to act like the professional we know you are. That means being a member of the Kinsta team requires excellent communication, rock-solid reliability, and the drive to bring your best effort to bear on your work every single day.\n\n\n\n\nOur Support Engineers deal with a lot more than just WordPress! While you don't need to be a full-stack developer to fill this role, you will be providing hosting support to full-stack developers, so you do need to be familiar with the full-stack, from Linux web servers to browser dev tools.\n\nBonus points:\n\n\n* Completely fluent in a second language. Languages we're currently targeting include: Italian, French, Japanese, Dutch, Portuguese, Swedish, Finnish, Danish, and Norwegian. If you are fluent in one of these languages please highlight this information when you apply!\n\n* Deep expertise in any (or all!) of the following: WordPress, Linux, NGINX, PHP and MySQL.\n\n* Experience setting up, managing, and supporting LEMP/LAMP stacks.\n\n* Prior experience working with customers over chat in a technical role in a fast-paced environment - particularly experience providing live support for web hosting or WordPress products.\n\n\n\n\n\n\nBENEFITS\n\nThis is a fully-remote role. Our Support Engineers can work from anywhere with reliable internet access.\n\nWe always use the latest version of everything: PHP 7.3, NGINX, Ubuntu 18.04, Linux containers, Google Cloud and more, so you’ll be able to work with a bunch of exciting technologies and use them every day!\n\nThis position offers a great deal of flexibility, responsibility, and opportunity for growth for the right candidate.\n\nIf you want to learn more about Kinsta and what it's like to work for our team, head to our website, Kinsta.com, and look for the About Us link in the footer.yagJzhkdapAsCMnUw7CpJAMi

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# How do you apply? This job post is older than 30 days and the position is probably filled. Try applying to jobs posted recently instead.
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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

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