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There have been 10 remote jobs at Hypothesis.is tagged Customer Support, Engineer and Software Developer
such as Customer Support Engineer, Senior Backend Developer and Senior Site Reliability Engineer

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Hypothesis.is


Senior Backend Developer

Senior Backend Developer


Hypothesis.is


dev

senior

backend

digital nomad

dev

senior

backend

digital nomad

This job post is archived and the position is probably filled. Please do not apply.
\nLocation: Remote. Candidates must be located between UTC-6 and UTC+2 time zones.\n\nSummary\n\nHypothesis is seeking a Senior Backend Developer to join our Product Delivery team. The person hired in this role will work to ensure that Hypothesis technologies and services support our vision of a world where annotation is as common as comments, but more useful and engaging. Join us as we extend what the web can do.\n\nAbout the role\n\nIn this role, you will help build systems and APIs to support annotation of web pages and other media. You will focus on solving for user needs by contributing to backend systems and services. The following is a sampling of the technologies we currently use:\n\n\n* Python, Pyramid, PostgreSQL, Elasticsearch\n\n* AWS, Docker, Terraform\n\n\n\n\nThis role reports to the Director of Engineering\n\nAbout you\n\nYou will be successful at Hypothesis if you:\n\n\n* Demonstrate proficiency with dynamic languages like Python\n\n* Demonstrate proficiency with building and designing RESTful APIs\n\n* Have a solid understanding of  HTML / CSS / JavaScript based presentation layer\n\n* Have familiarity with architectural patterns and tools used to build modern web applications\n\n* Experience profiling and debugging web applications\n\n* Experience working with developers of open source projects to resolve bugs or make improvements\n\n* Have experience with the integration of data storage solutions using databases such as Postgres\n\n* Worked with continuous integration and deployment systems, and have ideas about how to build and improve them.\n\n* Have experience with remote work and understand the importance of good time management, self-motivation, and self-discipline as a remote worker. \n\n* Have excellent documentation and verbal communication skills, and are able to collaborate and rally support within your team.\n\n\n\n\nWhat’s next\n\nDoes this sound interesting? Drop us a line to tell us what about this role intrigues you and why you think you would be great for Hypothesis. Resumes are helpful, but so are examples of your recent work. We can’t wait to hear from you!


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# How do you apply?\n\n This job post is older than 30 days and the position is probably filled. Try applying to jobs posted recently instead.
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Hypothesis.is


Senior Frontend Developer

Senior Frontend Developer


Hypothesis.is


front end

dev

senior

digital nomad

front end

dev

senior

digital nomad

This job post is archived and the position is probably filled. Please do not apply.
\nLocation: Remote. Candidates must be located between UTC-6 and UTC+2 time zones.\n\nSummary\n\nHypothesis is seeking a Senior Frontend Developer to join our product delivery team. The person hired for this role will work with the product delivery team to develop and ensure delivery of Hypothesis technologies and services in support of our vision; to bring a conversation over all knowledge. Join us as we extend what the web can do.\n\nAbout the role\n\nIn this role, you will help build systems, browser-based software, and user interfaces to support annotation of web pages and other media. You will focus on solving user needs by contributing to the frontend codebase.\n\nThe following is a sampling of the technologies we currently use (if you’re already familiar, great, but please don’t take these as prerequisites):\n\n\n* JavaScript, React/Preact\n\n* Python, Pyramid, PostgreSQL, Elasticsearch\n\n* AWS, Docker, Ansible\n\n\n\n\nThis role reports to the Director of Engineering\n\nAbout you\n\nYou are someone who loves problem solving. You value simplicity over complexity. You take great satisfaction in helping others be successful and productive, and wouldn’t think to move on without documenting your work so 6-months-from-now you (or anybody else for that matter) can drop back in and understand it. You’re a self starter, an excellent communicator, and a team player.\n\nSkills and experience you possess\n\n\n* A solid understanding of the web platform and how browsers work\n\n* A solid understanding of the fundamental technologies of the web platform (HTML, CSS, JavaScript, HTTP, etc.) \n\n* Experience building rich web applications using current technologies (eg React, Vue, ES6+)\n\n* Familiarity with architectural patterns and tools used to build modern web applications\n\n* Experience profiling and debugging web applications\n\n* Experience working with developers of open source projects to resolve bugs or make improvements\n\n* Your documentation and verbal communication skills are excellent, and you’re able to collaborate and rally support with people on and off your team\n\n* You have productive habits, healthy process awareness, and good teamwork skills and instincts\n\n* You have good communication and documentation skills. \n\n* Experience providing guidance around frontend best practices, and proposing and exploring new frameworks/libraries for teams. \n\n\n\n\nYou will thrive at Hypothesis if you\n\n\n* Love learning new things\n\n* Are committed to improving both as a technologist and a human being\n\n* Are tenacious, self-directed, and highly motivated\n\n* Have strong problem-solving skills\n\n* Have led collaborations with business and technology teams to develop FE applications\n\n* Have excellent, people-friendly written and verbal skills\n\n* Are as adept at collaborating with designers as you are with backend developers\n\n* Enjoy helping others around you grow as developers and be successful\n\n* Communicate clearly and effectively\n\n* Are naturally inclined to proactively document your code as part of your development process. \n\n* Approach your work with a mindset that allows for growth and change\n\n\n\n\nWhat’s next\n\nDoes this sound interesting? Drop us a line to tell us what about this role intrigues you and why you think you would be great for Hypothesis. Resumes are helpful, but so are examples of your recent work. We can’t wait to hear from you!


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# How do you apply?\n\n This job post is older than 30 days and the position is probably filled. Try applying to jobs posted recently instead.
Apply for this position

Hypothesis.is

 

Customer Support Engineer

Customer Support Engineer  


Hypothesis.is


customer support

engineer

customer support

engineer

This job post is archived and the position is probably filled. Please do not apply.
\nLocation: Remote with preference given to candidates between UTC+2 and UTC-8\n\nSummary\n\nHypothesis is seeking a Customer Support Engineer to join our growing support and success team. You’ll help us address the rapidly expanding demand from academic institutions, departments, faculty and students for our digital annotation tool that supports deep reading and social discussion in distance learning environments. This key customer-facing role is responsible for user support, support engineering, and documentation to ensure that our users and partners have a seamless experience and are delighted by their use of Hypothesis products.\n\nTo be successful in this position, the individual must be a self-starter with an entrepreneurial mindset and a team-player attitude who has a proven track record in managing customer facing software implementation projects while also sharing in our larger vision of a world where annotation is as common as comments, but more useful and engaging.\n\nAbout the role\n\nIn this role, you will work with other members of the support and success team to help individuals and institutions using Hypothesis technologies, ensuring they have the best experience possible from initial demo, through implementation, product updates, and subscription renewal, contributing to the company’s overall sales cycle and client success processes.\n\nThis includes, but is not limited to:\n\n\n* Providing direct end-user support.\n\n* Assisting partners with implementation and ongoing technical questions.\n\n* Maintaining effective communications with people that need help with Hypothesis from first contact to successful resolution.\n\n* Hosting product demonstrations.\n\n* Guiding partners through the technical implementation process.\n\n* Troubleshooting and identifying solutions to issues reported by Hypothesis users and partner organizations.\n\n* Engaging deeply and directly with Hypothesis technologies to investigate and resolve issues working with Product Delivery team members, including making contributions to code, UX design, tests, and documentation.\n\n* Co-stewarding our knowledge base and other guidance to help expand internal and external knowledge of Hypothesis technologies and practices.\n\n* Working with a multi-functional team and communicating proactively to resolve issues.\n\n* Working with our Sales and Success teams to support Hypothesis implementations, onboarding, and expanded use.\n\n* Gathering statistics and helping identify priorities for product and service improvements based on end user issues and experience.\n\n\n\n\nThis role reports to the Vice President, Education.\n\nAbout you\n\nYou take great satisfaction in working with customers to find what they want, create solutions and ensure success. You are tenacious and resilient in achieving your goals and objectives.\n\nSkills and experience you possess:\n\n\n* Familiarity with Learning Management Systems, the Learning Tools Interoperability and other relevant standards, as well as other ed-tech platforms and tools\n\n* Solid basic knowledge of software development. Proficiency is not required\n\n* Tech-savvy: able to speak to customers clearly and concisely about our product’s features and benefits\n\n* Previous experience in education, whether at an educational institution, education publisher, or ed-tech company\n\n* Previous experience in a customer-facing role\n\n* Excellent communication skills\n\n* Effective project management skills\n\n\n\n\nYou will be successful at Hypothesis if you:\n\n\n* Are tenacious, self-directed, and highly motivated\n\n* Are committed to excellence and improvement\n\n* Are easy to get along with\n\n* Have previous remote work experience\n\n* Have strong time management and communication skills\n\n* Have strong problem-solving skills\n\n* Can communicate clearly and effectively with colleagues (especially important in a remote organization)\n\n* Have an approach to your work that allows for growth and change\n\n\n


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# How do you apply?\n\n This job post is older than 30 days and the position is probably filled. Try applying to jobs posted recently instead.
Apply for this position

Hypothesis.is

 

Senior Site Reliability Engineer

Senior Site Reliability Engineer  


Hypothesis.is


senior

sys admin

engineer

admin

senior

sys admin

engineer

admin

This job post is archived and the position is probably filled. Please do not apply.
\nLocation: Remote. Candidates must be located between UTC-6 and UTC+2 time zones.\n\nSummary\n\nHypothesis is seeking a Senior Site Reliability Engineer to join our product delivery team and lead our work to help us build efficient, reliable, secure, and scalable infrastructure and code. This role combines the activities of development and site reliability engineering to ensure Hypothesis technologies and services support our vision of a world where annotation is as common as comments, but more useful and engaging. Join us as we extend what the web can do.\n\nAbout the role\n\nReporting to the Engineering Manager, the Senior Site Reliability Engineer leads the work to build, document and maintain efficient, reliable, scalable, secure and easy-to-use operations including deployment, QA and production environments, and monitoring.\n\n\n* Infrastructure:\n\n\n* Provision and administer infrastructure (hosts, cloud services, monitoring tools, etc.) for highly reliable and scalable web applications and data stores\n\n* Document our operations systems so that the whole team can understand and operate them. \n\n* Oversee deployment of Hypothesis application servers\n\n\n\n\n\n* Automation:\n\n\n* Build automated tooling to configure and maintain our systems and services\n\n* Guide the team in the best way to use configuration management to grow and administer our services\n\n\n\n\n\n* Performance, reliability, security, and scaling:\n\n\n* Identify and solve performance, reliability, security, and scaling issues in our stack\n\n* Stress test our stack to find cracks in the system and help us scale\n\n\n\n\n\n* Auditing for security vulnerabilities at regular intervals, and enacting the practices set forth in our security policy.\n\n\n\n\nSkills and experience you possess\n\n\n* You have experience in software development, site reliability, and backend/infrastructure engineering for an organization experiencing fast-paced growth.\n\n* You are knowledgeable in configuration management with a framework such as Ansible or Terraform.\n\n* You understand the ins and outs of AWS, Linux, and PostgreSQL well enough to teach others how to use them, and can comfortably operate all of them from the CLI.\n\n* You are proficient with a programming language like Python or Ruby, and with shell scripting.\n\n* You are familiar with security best practices and have helped to audit for and remediate security vulnerabilities in infrastructure.\n\n* Your documentation and verbal communication skills are excellent, and you’re able to collaborate and rally support with people on and off your team.\n\n* You are inclined to automate, but can discern when automation isn’t the best solution and present alternatives.\n\n* You’ve worked with continuous integration and deployment systems, and have ideas about how to build and improve them.\n\n* You strongly believe in the importance of security, and enjoy the idea of partnering with engineers to ensure the integrity of our customers’ data.\n\n* You have experience with remote work and understand the importance of good time management, self-motivation, and self-discipline as a remote worker. \n\n\n\n\nAbout you\n\nYou are someone who loves problem solving. You value simplicity over complexity. You take great satisfaction in helping others be more successful and productive and wouldn’t think to move on without documenting your work so 6-months-from-now you (or anybody else for that matter) can drop back in and understand it. We are interested in someone who wants to help everyone around them better understand how to operate software at scale and who is eager to take on the responsibilities outlined for this role. \n\nYou will be successful at Hypothesis if you:\n\n\n* Love learning new things,\n\n* Unafraid to ask questions \n\n* Are committed to improving both as a technologist and a human being,\n\n* Are tenacious, self-directed, and highly motivated,\n\n* Enjoy helping others around you grow as developers and be successful,\n\n* Communicate clearly and effectively (this is especially important in a remote organization), and\n\n* Approach your work with a mindset that allows for growth and change.\n\n\n\n\nWhat’s next\n\nDoes this sound interesting? Drop us a line to tell us what about this role intrigues you and why you think you would be great for Hypothesis. Resumes are helpful, but so are examples of your recent work. We can’t wait to hear from you!


See more jobs at Hypothesis.is

# How do you apply?\n\n This job post is older than 30 days and the position is probably filled. Try applying to jobs posted recently instead.
Apply for this position
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