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There are now 2 Remote Jobs at Hypothesis.is tagged Customer Support, Engineer and Software Developer
such as Customer Support Engineer and Senior Backend Developer

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Hypothesis.is


Senior Backend Developer

Senior Backend Developer


Hypothesis.is


dev

senior

backend

digital nomad

dev

senior

backend

digital nomad

2mo
\nLocation: Remote with preference given to candidates between UTC-6 and UTC+2\n\nSummary\n\nHypothesis is seeking a Senior Backend Developer to join our Product Delivery team. The person hired in this role will work to ensure that Hypothesis technologies and services support our vision of a world where annotation is as common as comments, but more useful and engaging. Join us as we extend what the web can do.\n\nAbout the team\n\nHypothesis is a small non-profit with big aspirations. We work with educators, online publishers, journalists, and scientists to unlock new capabilities and workflows on the web.\n\nWe are a diverse, supportive, highly collaborative, 100% remote team of technologists, educators, scientists, and business people working together to bring new capabilities to the web. We code in the open (our repos are public and liberally licensed) and help drive standards for annotation. We communicate via Slack, video chat, GitHub, and Google Docs across 9 time zones.\n\nAbout the role\n\nIn this role, you will help build systems and APIs to support annotation of web pages and other media. You will focus on solving for user needs by contributing on backend systems and services. The following is a sampling of the technologies we currently use:\n\n\n* Python, Pyramid, PostgreSQL, Elasticsearch\n\n* AWS, Docker, Terraform\n\n\n\n\nThis role reports to the Engineering Manager\n\nAbout you\n\nYou are someone who loves problem solving. You value simplicity over complexity. You take great satisfaction in helping others be successful and productive, and wouldn’t think to move on without documenting your work so 6-months-from-now you (or anybody else for that matter) can drop back in and understand it. You’re a self-starter, an excellent communicator, and a team player.\n\nSkills and experience you possess\n\n\n* You are proficient in dynamic languages like Python\n\n* Proficiency with building and designing RESTful APIs\n\n* Solid understanding of  HTML / CSS / JavaScript based presentation layer\n\n* Familiarity with architectural patterns and tools used to build modern web applications\n\n* Experience profiling and debugging web applications\n\n* Experience working with developers of open source projects to resolve bugs or make improvements\n\n* Integration of data storage solutions using databases such as Postgres\n\n* You’ve worked with continuous integration and deployment systems, and have ideas about how to build and improve them.\n\n\n\n\nYou will thrive at Hypothesis if you\n\n\n* Love learning new things\n\n* Are committed to improving both as a technologist and a human being\n\n* Are tenacious, self-directed, and highly motivated\n\n* Have strong problem-solving skills\n\n* Have led collaborations with business and technology teams to develop web-based applications\n\n* Enjoy helping others around you grow as developers and be successful\n\n* Have excellent documentation and verbal communication skills\n\n* Are able to collaborate and rally support with people on and off your team\n\n* Are naturally inclined to proactively document your code as part of your development process. \n\n* Approach your work with a mindset that allows for growth and change\n\n* You have productive habits, healthy process awareness, and good teamwork skills and instincts\n\n\n\n\nWhat’s next\n\nDoes this sound interesting? Drop us a line to tell us what about this role intrigues you and why you think you would be great for Hypothesis. Resumes are helpful, but so are examples of your recent work. We can’t wait to hear from you!\n\nHow to apply\n\nIf you want to apply or ask questions before applying, please contact us at [email protected]\n\nHypothesis is proud to be an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, citizenship, gender identity or expression, sexual orientation, age, marital or family status, veteran status, or disability. If you have a disability or special need that requires accommodation, please let us know.

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Hypothesis.is

 

Customer Support Engineer

Customer Support Engineer  


Hypothesis.is


customer support

engineer

customer support

engineer

3mo
\nPosition Description: Customer Support Engineer (Remote)\n\nLocation: Remote with preference given to candidates between UTC-8 and UTC+2\n\nSummary\n\nHypothesis is seeking a Customer Support Engineer to join our product delivery team and lead our work to help our users and partners use Hypothesis successfully. This role combines the activities of user support, support engineering, and documentation to ensure Hypothesis technologies and services are supporting our vision of a world where annotation is as common as comments, but more useful and engaging. Join us as we extend what the web can do.\n\nAbout the team\n\nHypothesis is a small nonprofit with big aspirations. We work with publishers, educators, journalists, and scientists to unlock new capabilities and workflows on the web.\n\nWe are a diverse, supportive, highly collaborative, 100% remote team of technologists, educators, scientists, and business people working together to bring new capabilities to the web. We code in the open (our repos are public and liberally licensed) and help drive standards for annotation. We communicate via Slack, video chat, GitHub, and Google Docs across 8 time zones.\n\nAbout the role\n\nIn this role, you will take ownership of ensuring people and organizations are successful and satisfied using Hypothesis. This includes, but is not limited to:\n\n\n* Maintain effective communications with people that need help with Hypothesis from first contact to successful resolution.\n\n* Troubleshoot and identify solutions to issues reported by Hypothesis users and partner organizations.\n\n* Engage deeply and directly with Hypothesis technologies to investigate and resolve issues working with Product Delivery team members, including making contributions to code, UX design, tests, and documentation. \n\n* Steward our knowledge base and other guidance to help expand internal and external knowledge of Hypothesis technologies and practices. \n\n* Work with a multi-functional team and communicate proactively to resolve issues.\n\n* Work with our Programs team to support Hypothesis implementations, onboarding, and expanded use.\n\n* Gather statistics and help identify priorities for product and service improvements based on end user issues and experience.\n\n\n\n\n\nThis role reports to the Engineering Manager.\n\nAbout you\n\nYou are someone who loves problem solving. You value simplicity over complexity. You take great satisfaction in helping others be more successful and productive and wouldn’t think to move on without documenting your work so 6-months-from-now you (or anybody else for that matter) can drop back in and understand it.\n\nSkills and experience you possess:\n\n\n* Solid basic knowledge of programming. Proficiency is not required. \n\n* Familiarity with Learning Management Systems.\n\n* Previous experience in a customer-facing role. \n\n\n\n\n\nYou will be successful at Hypothesis if you:\n\n\n* Are tenacious, self-directed, and highly motivated\n\n* Are committed to excellence and improvement\n\n* Are easy to get along with\n\n* Have previous remote work experience\n\n* Have strong time management and communication skills\n\n* Have strong problem-solving skills\n\n* Can communicate clearly and effectively with colleagues (especially important in a remote organization)\n\n* Have an approach to your work that allows for growth and change\n\n\n\n\nWhat’s next\n\nDoes this sound interesting? Drop us a line to tell us what about this role intrigues you and why you think you would be great for Hypothesis. Resumes are helpful, but so are examples of your recent work. We can’t wait to hear from you!\n\nHow to apply\n\nIf you want to apply or ask questions before applying, please contact us at [email protected]\n\nHypothesis is proud to be an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, citizenship, gender identity or expression, sexual orientation, age, marital or family status, veteran status, or disability. If you have a disability or special need that requires accommodation, please let us know.

See more jobs at Hypothesis.is

# How do you apply? This job post is older than 30 days and the position is probably filled. Try applying to jobs posted recently instead.
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👉 Please reference you found the job on Remote OK, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.