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There are now 2 Remote Jobs at Hopper tagged Travel, Tech and Non Tech
such as Travel Support Agent - Night (Remote) and Travel Experience Agent

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Hopper


Travel Experience Agent

verified
California, Massachusetts, Oregon, and Canada-wide

Travel Experience Agent


Hopper

California, Massachusetts, Oregon, and Canada-wide verified

gds

sabre

apollo

amadeus

gds

sabre

apollo

amadeus

California, Massachusetts, Oregon, and Canada-wide7d
Customer advocacy is at the heart of Hopper. As a globally distributed team of travel and hospitality enthusiasts and experts, we believe that every interaction before, during and after booking travel with Hopper should earn our travellers' trust and loyalty.\n\nAs a Travel Experience Agent, you love helping people. You have a passion for the travel industry, enjoy building connections with people and are a natural problem-solver. Hopper's goal is to become the most customer-centric travel company in the industry, and a big part of that is providing the absolute best service to our customers. We're looking for Hopper humans who love solving problems, are persistent, empathetic, kind and curious.\n\n# Responsibilities\n * Help customers via chat or email to ensure they have the best possible experience (most teammates tend to speak to 40+ customers every day). No scripts, human conversation only.\n* Work out of multiple global distribution systems (GDSs) and a variety of internal tools and systems to quote, exchange and refund airline tickets\n* Help users navigate the Hopper app, troubleshoot bugs and provide guidance on new features\n* Constantly prioritize and re-prioritize a high volume of incoming travel requests for air and hotel bookings \n* Provide an exceptional level of customer support to all users who reach out\n* Experiment: we are an adventuresome bunch so expect that anything and everything can change! \n\n# Requirements\n* Live and have legal authorization to work in **California**, **Massachusetts**, **Oregon**, or anywhere in **Canada**\n* A minimum of 2 years in a user-facing or back of house airline industry role with material experience using global distribution systems -- either Sabre, Apollo or Amadeus\n* Exceptional written communication skills in English (live chat experience a bonus); proficiency in Spanish or Portuguese is a strong asset\n* Excellent computer skills, a willingness and an eagerness to excel at technical systems\n* Possess high level of understanding, patience and empathy. Able to navigate difficult customer conversations with professionalism \n* Have previous remote work experience and appropriate remote work set-up - such as quiet space, stable internet connection, and a back-up location\n* Be prepared to work full-time hours on a schedule that includes evenings, weekends and holidays\n* Are committed to continuous growth and learning. You understand that every challenge is an opportunity and you get excited about learning new things \n\n#Salary\n35000 USD per year with 401k, full benefits and stock options\n \n\n#Location\n- California, Massachusetts, Oregon, and Canada-wide

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Previously

Hopper


Travel Support Agent - Night

verified
πŸ‡¨πŸ‡¦CA-only

Travel Support Agent - Night


Hopper

πŸ‡¨πŸ‡¦CA-only verified

travel

tech

non tech

travel

tech

non tech

πŸ‡¨πŸ‡¦CA-only1yr

Stats (beta): πŸ‘ 2,504 views,✍️ 0 applied (0%)
**ABOUT HOPPER**\n\nHopper is the smart way to book travel on your phone. Combining massive amounts of data and advanced machine learning algorithms, Hopper predicts and analyzes airfare and accommodation to save users money and enable them to travel more often.\nSince its launch in 2015, Hopper has become one of the fastest growing travel apps ever with over 30 million installs to date. It is now the most downloaded flights booking app in North America and travelers have booked hundreds of millions of dollars in flights and hotels around the world using Hopper.\nThe app has received accolades such as Fast Company’s Most Innovative Company in Travel 2018, the Google Play Award for Standout Startup of 2016, and Apple’s App Store Best of 2015.\n\n**THE ROLE**\n\nAs a Travel Support Agent at Hopper, you are the face of the company. You have a passion for the travel industry, enjoy working with people, and are a natural problem-solver. We want people who genuinely love going above and beyond to keep customers loyal and happy. Our goal is to become the best travel company in the industry, and a big part of that is providing the absolute best customer support to our users. Our agents are smart, empathetic, kind and curious. This job is not easy, and we need employees who can learn and quickly understand both tools for managing flights as well as how the Hopper app works, to provide a hybrid of tech and travel agent support.\n\n\n# Responsibilities\n **IN THIS ROLE, YOU WILL:**\n\n* Communicate directly with Hopper customers via phone and email. No scripts, human conversation only.\n* Constantly prioritize and re-prioritize a high volume of incoming requests\n* Work out of multiple global distribution systems (GDSs) and a variety of internal tools and systems to help Hopper users pre- and post-booking\n* Provide an exceptional level of customer support to all users who reach out\n \n\n# Requirements\n**A PERFECT CANDIDATE HAS:**\n\n* Exceptional written and verbal communication skills in English; bilingual proficiency in Spanish, French or Portuguese is a plus\n* Natural empathy and the ability to understand, meet, and exceed customer needs\n* Good computer skills and an ability to learn quickly and absorb a high volume of new information on a daily basis\n* Excellent judgment; ability to ask smart questions and make quick, impactful decisions\n* Resilient attitude, ability to stay on your toes and move with any changes that Hopper as a scrappy, startup environment needs to make\n* Previous experience working remotely\n* Availability to work both weekdays and weekends on the following shift; 10:30 PM until 6:30 AM EST (7:30PM until 3:30 PT)\n* Ability to start early January \n\n#Location\n- πŸ‡¨πŸ‡¦CA-only

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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.