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Hopper


verified closed
California, Massachusetts, Oregon, and Canada-Wide

gds

 

sabre

 

apollo

 

amadeus

This job post is closed and the position is probably filled. Please do not apply.
Customer advocacy is at the heart of Hopper. As a globally distributed team of travel and hospitality enthusiasts and experts, we believe that every interaction before, during and after booking travel with Hopper should earn our travellers' trust and loyalty.\n\nAs a Travel Experience Agent, you love helping people. You have a passion for the travel industry, enjoy building connections with people and are a natural problem-solver. Hopper's goal is to become the most customer-centric travel company in the industry, and a big part of that is providing the absolute best service to our customers. We're looking for Hopper humans who love solving problems, are persistent, empathetic, kind and curious.\n\n# Responsibilities\n * Help customers via chat or email to ensure they have the best possible experience (most teammates tend to speak to 40+ customers every day). No scripts, human conversation only.\n* Work out of multiple global distribution systems (GDSs) and a variety of internal tools and systems to quote, exchange and refund airline tickets\n* Help users navigate the Hopper app, troubleshoot bugs and provide guidance on new features\n* Constantly prioritize and re-prioritize a high volume of incoming travel requests for air and hotel bookings \n* Provide an exceptional level of customer support to all users who reach out\n* Experiment: we are an adventuresome bunch so expect that anything and everything can change! \n\n# Requirements\n* Live and have legal authorization to work in **California**, **Massachusetts**, **Oregon**, or anywhere in **Canada**\n* A minimum of 2 years in a user-facing or back of house airline industry role with material experience using global distribution systems -- either Sabre, Apollo or Amadeus\n* Exceptional written communication skills in English (live chat experience a bonus); proficiency in Spanish or Portuguese is a strong asset\n* Excellent computer skills, a willingness and an eagerness to excel at technical systems\n* Possess high level of understanding, patience and empathy. Able to navigate difficult customer conversations with professionalism \n* Have previous remote work experience and appropriate remote work set-up - such as quiet space, stable internet connection, and a back-up location\n* Be prepared to work full-time hours on a schedule that includes evenings, weekends and holidays\n* Are committed to continuous growth and learning. You understand that every challenge is an opportunity and you get excited about learning new things \n\n#Salary and compensation\n35000 USD per year with 401k, full benefits and stock options/year\n\n\n#Location\nCalifornia, Massachusetts, Oregon, and Canada-Wide


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Hopper


verified closed
πŸ‡¨πŸ‡¦ CA-only

travel

 

tech

 

non tech

This job post is closed and the position is probably filled. Please do not apply.
**ABOUT HOPPER**\n\nHopper is the smart way to book travel on your phone. Combining massive amounts of data and advanced machine learning algorithms, Hopper predicts and analyzes airfare and accommodation to save users money and enable them to travel more often.\nSince its launch in 2015, Hopper has become one of the fastest growing travel apps ever with over 30 million installs to date. It is now the most downloaded flights booking app in North America and travelers have booked hundreds of millions of dollars in flights and hotels around the world using Hopper.\nThe app has received accolades such as Fast Company’s Most Innovative Company in Travel 2018, the Google Play Award for Standout Startup of 2016, and Apple’s App Store Best of 2015.\n\n**THE ROLE**\n\nAs a Travel Support Agent at Hopper, you are the face of the company. You have a passion for the travel industry, enjoy working with people, and are a natural problem-solver. We want people who genuinely love going above and beyond to keep customers loyal and happy. Our goal is to become the best travel company in the industry, and a big part of that is providing the absolute best customer support to our users. Our agents are smart, empathetic, kind and curious. This job is not easy, and we need employees who can learn and quickly understand both tools for managing flights as well as how the Hopper app works, to provide a hybrid of tech and travel agent support.\n\n\n# Responsibilities\n **IN THIS ROLE, YOU WILL:**\n\n* Communicate directly with Hopper customers via phone and email. No scripts, human conversation only.\n* Constantly prioritize and re-prioritize a high volume of incoming requests\n* Work out of multiple global distribution systems (GDSs) and a variety of internal tools and systems to help Hopper users pre- and post-booking\n* Provide an exceptional level of customer support to all users who reach out\n \n\n# Requirements\n**A PERFECT CANDIDATE HAS:**\n\n* Exceptional written and verbal communication skills in English; bilingual proficiency in Spanish, French or Portuguese is a plus\n* Natural empathy and the ability to understand, meet, and exceed customer needs\n* Good computer skills and an ability to learn quickly and absorb a high volume of new information on a daily basis\n* Excellent judgment; ability to ask smart questions and make quick, impactful decisions\n* Resilient attitude, ability to stay on your toes and move with any changes that Hopper as a scrappy, startup environment needs to make\n* Previous experience working remotely\n* Availability to work both weekdays and weekends on the following shift; 10:30 PM until 6:30 AM EST (7:30PM until 3:30 PT)\n* Ability to start early January\n\n#Location\nπŸ‡¨πŸ‡¦ CA-only


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Hopper


closed
This job post is closed and the position is probably filled. Please do not apply.
Minimum qualifications\nβ€’ Live and have legal authorization to work in the United States\nβ€’ A minimum of 1 year in a user-facing or back of house airline industry role with material experience using global distribution systems -- either Sabre, Apollo or Amadeus\nβ€’ A minimum of 1 year of experience working with social media moderation and engagement, public relations or consumer escalations\nβ€’ Exceptional written communication skills in English (live chat experience a bonus); proficiency in Spanish or Portuguese is a strong asset\nβ€’ Excellent computer skills, a willingness and an eagerness to excel at technical systems\nβ€’ Possess high level of understanding, patience and empathy. Able to navigate difficult customer conversations with professionalismΒ \nβ€’ Have previous remote work experience and appropriate remote work set-up - such as quiet space, stable internet connection, and a back-up location\nβ€’ Be prepared to work full-time hours on a schedule that includes evenings, weekends and holidaysΒ \nβ€’ Are committed to continuous growth and learning. You understand that every challenge is an opportunity and you get excited about learning new things\n\nAbout the job\nCustomer advocacy is at the heart of Hopper. As a globally distributed team of travel and hospitality enthusiasts and experts, we believe that every interaction before, during and after booking travel with Hopper should earn our travellers' trust and loyalty. \n\nThe Community Support Team Lead is vital in ensuring that we provide a world class customer experience on Hopper’s community support platforms and social media.Β  As a Community Support Agent, you have a passion for the travel industry, enjoy building connections with people and are a natural problem-solver. \nΒ \nYou'll work directly with customers to resolve critical customer escalations and with our public relations and growth teams to ensure that the pain points our customers experience during their travel journeys, and how our products help or fall short of solving those pain points, are addressed and accounted for.Β  \n\n\n\n\nMore about Hopper\nToday, Hopper is best known as a travel app. We're going to do about $1B in sales this year and weathered the COVID storm better than anyone expected. We just raised $170M from Goldman Sachs and Capital One, and inked a deal to be the exclusive travel provider for Capital One Travel.\n\nWe owe our success, in large part, to a proprietary suite of data-driven and risk-based financial services that we have developed that complement a customer's trip-purchasing experience. One example is Price Freeze, where our customers are able to purchase a financial option in the app to lock in any price that they see, on any item, for as short as 1 hour or as long as 21 days with Hopper taking the risk on the other side of the trade.\n\nNow we're laying the groundwork for continued expansion in 2021 by adding great people to our team who can help us compete with the travel giants.\n\n#LI-Remote\n#BI-Remote


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Hopper

 This job is getting a pretty high amount of applications right now (14% of viewers clicked Apply)

closed

infosec

 

engineer

This job post is closed and the position is probably filled. Please do not apply.
ABOUT HOPPER\n\nAt Hopper, we’re on a mission to build the most customer-centric travel company on earth. We are leveraging the power that comes from combining massive amounts of data and machine learning to build the world’s fastest-growing mobile first travel marketplace -- one that enables our customers to save money and travel better.\n\nHopper’s goal is to reduce traveler anxiety throughout all stages of the trip buying and taking process. By creating a transparent travel marketplace and unique, data-driven financial technology products focused on providing peace-of-mind, Hopper adds value along each step of the customer’s journey.\n\nHopper has launched several bespoke fintech products that leverage our immense first and third-party data to create products and value that do not exist elsewhere - including Refundable and Flexible Tickets and Price Freeze. Thanks to these offerings, Hopper’s revenue growth is up 112% despite the travel slowdown due to COVID-19.\n\nWith over $250M CAD in funding from leading investors in both Canada and the US, Hopper is primed to continue its acceleration to becoming the world’s fastest-growing end-to-end customer-centric travel offering.\n\nRecognized as one of the world’s most innovative companies by Fast Company three years in a row, Hopper has been downloaded over 50 million times and sees over 1 million new installs per month. The app has received high praise in the form of mobile accolades such as the Webby Award for Best Travel App of 2019.Β \n\nCome take off with us!\n\nTHE ROLE\n\nAs a Security Engineer, you will be a core member of Hopper's Information Security Team within Hopper's B2B partnerships group. This role represents a key position responsible for the continuous safeguarding of Hopper's data, assuring the trust of our customers and partners, and executing on the organization’s Information Security strategy.\n\nBENEFITS\n\nβ€’ Well-funded and proven startup with large ambitions, competitive salary and stock options\nβ€’ Dynamic and entrepreneurial team where pushing limits is everyday business\nβ€’ 100% employer paid medical, dental, vision, disability and life insurance plans\nβ€’ Access to a 401k (US) or Retirement Savings Plan (Canada)


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# How do you apply?\n\n This job post is older than 30 days and the position is probably filled. Try applying to jobs posted recently instead.
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