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such as Back end developer Devops engineer, Site Reliability Engineer (Europe) and Support Engineer

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GrapheneDB


SRE Europe

SRE Europe


GrapheneDB


sre

engineer

admin

devops

sre

engineer

admin

devops

8mo
At GrapheneDB we proudly manage thousands of Neo4j databases, catering individual developers working on pet projects to large companies with challenging workloads and reliability requirements.\n\nWe're growing our team and looking for a site reliability engineer to join our team. Our team is fully distributed and spread out all over the word. We value pragmatism, accountability, early feedback and helping others. We write and support our own production code. This means that DevOps is a real thing for us. In short: we are team players.\n\n## What You'll Be Doing\n\n* Report and solve problems within the GrapheneDB infrastructure.\n* Participate in SRE software engineering, writing code for the continuing reduction of human intervention in operational tasks and automation of processes.\n* Monitor the GrapheneDB infrastructure, responding to incidents, correcting and improving systems to prevent incidents and planning capacity.\n* Manage infrastructure, system deployments and product releases.\n* Implement and enforce security best practices at scale.\n* Write specifications for secure, robust, resilient and observable services, both centralized and distributed.\n* You will participate in 24x365 on-call schedules.\n\n## Experience:\n\nYou'll bring into our team some nice skills:\n\n* Experience as a Linux systems engineer/administrator in the Amazon Cloud (AWS).\n* Experience deploying, managing and monitoring Docker containers at scale. We don't plan to use Kubernetes in the near future, but CoreOS seems tempting.\n* Relentless desire to automate and build tools to achieve it. We use Python/Ruby for scripting. Go is our choice for small, efficient networking tools, whereas Rust is a safer choice for our core services. You don't have to be proficient in all of them.\n* Ability to troubleshoot problems using high and low level debugging tools and techniques throughout all our stack.\n* Familiarity with "infrastructure-as-code" tools: eg. Ansible and Terraform.\n* A passion for security, observability and monitoring.\n\n### Non-essential, but desirable:\n\n* You have monitored and tuned the Java Virtual Machine to ensure apps run smoothly.\n* You have managed any combination of these: MongoDB, Kafka, ElasticSearch.\n* Familiarity with NGiNX\n* AWS Lambda Functions and Elastic Container Service.\n\n### Soft skills\n\n* You enjoy working remotely and the (over)communication it requires.\n* You have worked with Git, Github, Gitflow and are familiar with code reviews.\n* You lead a healthy lifestyle and enjoy your time outside work.\n\n\n## What we offer\n\n* A fair transparent salary (depending on location and experience).\n* 100% remote work.\n* Numerous planned company events throughout the year.\n* Flexible working hours and a generous vacation policy.\n* Global minimum of 16 weeks of paid in full parental leave (moms & dads)\n* Budget for personal development: books, training, conferences, etc.\n\n## Application Process\n\n* You submit your application via our online form.\n* We review applicants, screening for a variety of criteria.\n* If you pass the screening, we will ask you to complete a small coding test.\n* We will review code test submissions and conduct calls to interview candidates based on their solutions.\n* We will make an offer to the candidate we think is the best fit.\n\nGrapheneDB is committed to the principles of equal employment opportunity and affirmative action for all applicants and employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status or any other basis protected by federal, state or local law, ordinance or regulation.

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GrapheneDB


Support Engineer

Support Engineer


GrapheneDB


customer support

engineer

neo4j

customer support

engineer

neo4j

11mo
At GrapheneDB we proudly manage thousands of Neo4j databases, catering individual developers working on pet projects to large companies with challenging workloads and reliability requirements.\n\nWe are seeking individuals to join our customer support team. As part of this team, you will be resolving support requests and work closely with the rest of the engineering team to find and fix bugs, prioritize feature requests, and test and document GrapheneDB’s products and features. \n\nTechnical experience and empathy for customers are keys to success in this role. If you know how to help developers with technical questions, we want to talk to you. \n\n\n### What You'll do\n* Resolve customer support requests through email, phone or social media.\n* Ensure customer satisfaction and help clients become even more successful.\n* Engage with our ops team to escalate bugs and resolve problems.\n* Work directly with our product team to identify current issues, gathering the feedback of our customers to offer informed opinions on potential solutions. \n* Being part of the on-call support rotation to provide 24/7 emergency customer response.\n* Testing new features and create/update documentation.\n\n\n### Requirements\n* Excellent communication skills. (English)\n* Ability to explain complex topics in easy to understand and concise language (English)\n* Passion for helping people, solving problems and proposing elegant solutions.\n* Basic experience in at least one programming language. \n* Basic Linux skills. You will spend a part of your day reading through logs over ssh to our deployments and servers. \n* [Bonus] Experience providing technical support at a technology company.\n* [Bonus] Experience with NoSQL databases, especially Neo4j.\n\n\n### Location\nAs the rest of the team is located in Europe, your workday should match a part of the working day in CET. We will consider applicants from UTC-4 timezone (USA or Canada or South America East Coast) and in Europe timezones.\n\n\n### What we offer\n* Remote work\n* Numerous planned company events throughout the year.\n* Flexible working hours and a generous vacation policy.\n* A fair transparent salary (depending on location and experience). \n* Budget for personal development: books, training, conferences, etc.

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Stats (beta): πŸ‘ 784 views,✍️ 0 applied (0%)
[GrapheneDB](https://www.graphenedb.com) is the first cloud hosting provider to offer Neo4j graph databases as a service. We proudly manage thousands of Neo4j database instances, catering individual developers working on pet projects to large companies with challenging workloads and reliability requirements. \n\nOur small team is fully distributed. We are spread out all over Spain: Gran Canaria, Granada, Madrid, and MΓ‘laga. We also have an office in Las Palmas de Gran Canaria, where we meet for an all-hands on-site on a quarterly basis.\n\nWe value pragmatism, accountability, early feedback and helping others. We write and support our own production code. This means that DevOps is a real thing for us. In short: we are team players.\n\nAs for our architecture and technology, Fran and Nando, two of our current team members, gave a presentation on our backend and infrastructure stack last year at the Madrid Scala Meetup. [Have a look!](https://www.meetup.com/es/Scala-Programming-Madrid/events/235570280/).\n\n### What You'll Be Doing\n- Work closely with front-end developers, designers, and product managers, using code and infrastructure to deliver value to new and existing customers.\n- Monitor, investigate and solve errors in infrastructure, our distributed systems and customer deployments, and collaborate on technical support cases.\n- Help maintain and improve our monitoring and automated issue resolution system.\n- Be part of the On-Call Team (after being introduced to our specific technologies and processes) and respond to incidents.\n- Create incident post-mortems, monitor and communicate stats on system reliability.\n- Manage your own time and focus on the continuous delivery of projects.\n- We don't expect you to know everything. When working remotely this can be a challenge, so we encourage our team to be constantly learning, failing and asking.\n\n### Requirements\n- Strong communication skills and ability to work cross-functionally (in English)\n- Solid knowledge in Linux/UN*X, system monitoring, Infrastructure-as-a-Service and configuration management.\n- Experience operating databases (monitoring, backups, debugging).\n- Scripting skills in Python and/or Ruby\n- Working knowledge in Scala or willing to learn it\n\n#### Bonus Points\n- Experience with Neo4j or other NoSQL technologies such as MongoDB, Elastic and Redis.\n- Experience with cloud computing (AWS, Azure, GCP) and containerization (Docker, LXC).\n- Familiarity with Distributed Systems programming\n- Experience in any of these technologies: Scala, Akka, Rust, Netty, Prometheus, Terraform, Ansible, Kafka.\n- JVM monitoring and (practical) tuning\n- Experience with Git/Github PR & code review workflow\n\n### What we offer\n- A whole stack of technologies to learn, support and develop. From end to end.\n- Budget for personal development: books, training, conferences, ...\n- Competitive salary\n- Remote work\n\n### Timeframe and commitment\n- Start ASAP\n- This is a full-time position\n- We are only seeking candidates in European timezones (UTC-2 to UTC+4).

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Stats (beta): πŸ‘ 1,484 views,✍️ 0 applied (0%)
[GrapheneDB](http://www.graphenedb.com) provides cloud-hosted [Neo4j](http://neo4j.com) graph databases as a service.\nWe're a growing company and we're looking for a Backend Engineer with a strong systems background.\n\n## What You'll Be Doing\n\n* Build and maintain the distributed system that hosts thousands of Neo4j databases and supports hundres of customers.\n* Improve the reliability and efficiency of GrapheneDB core systems.\n* Monitor, investigate and solve errors in our infrastructure, our distributed system and databases, and collaborate on technical support cases.\n* Manage your own time and focus on the continuous delivery of projects \n\n## What We Expect You To Know\n\n* Strong communication skills and ability to work cross-functionally (in English).\n* Solid programming skills.\n* Familiarity with Distributed Systems programming (we use Scala + Akka).\n* Experience with NoSQL storages.\n\n## Bonus Points \n\n* Solid knowledge in systems programming/administration is a big plus for us.\n* Experience with Neo4j.\n* Experience with containerization (LXC/Docker).\n* Experience with ELK stack and MongoDB.\n\n## Other Requirements\n\n* Completed university degree in the field of Technical Informatics, Computer Science, similar or extensive experience. \n\n## What we offer\n\n* Demanding tasks and new challenges \n* Interesting possibilities for your personal development \n* Competitive salary + stock options \n* Work remotely or from our office, in a focused but casual environment, in Gran Canaria, 10 minutes away from the city beach. If you decide to work \nremotely, from time to time you might have to pay us a visit, at our local offices. \n\nExtra tags: scala, akka, neo4j, mongodb, elk, elasticsearch, devops, aws, azure

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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.