• Engage with our customers — anything from a small advertising firm or a university, to Fortune 100 clients
  
  
  
  • Triage customer issues, debug, and find workarounds if possible
  
  
  • Communicate via email and video conferencing with potential and current clients
  
  
  • Prepare and provide customer training, and make the training materials widely available
  
  
  
  


• Improve GitLab through customer interaction
  
  
  
  • Submit and comment on bug reports and feature requests based on customer interactions
  
  
  • Create or update documentation based on customer interactions
  
  
  • Engage with the development team to escalate bugs, solve problems, or obtain missing information
  
  
  
  


• Participate in the on-call rotation to provide 24/7 emergency customer response


• Ensure the knowledge we gain from running GitLab.com is shared with customers and users


• Maintain good ticket performance and satisfaction


• Meet or exceed SLA times consistently


• Reliably respond to on-call emergencies

The rising popularity of GitLab means that our professional services are in high demand. If you have the skills to help our clients we would love to talk to you.

Currently we are looking for skilled people located in European and African timezones (UTC -2 to +4), as well as in Asian and Oceania timezones (UTC +5 to +10). If you would love to work from home and help GitLab grow, this is the right spot for you.

Responsibilities

• Engage with our customers—anything from a small advertising firm or a university, to Fortune 100 clients
  
• Communicate via email and video conferencing with potential and current clients
  
• Maintain GitLab.com and our other services such as GitHost.io
  
• Participate in the rotating “on-call” list to provide 24/7 emergency response availability
  
• Ensure that everything we learn from running GitLab.com is set as default or communicated to our users
  
• Write and update documentation based on customer interactions
  
• Submit and comment on feature requests based on customer interactions
  
  Requirements for Applicants
  
  
• B.Sc. in Computer Science or equivalent experience
  
• Above average knowledge of Unix and Unix based Operating Systems
  
• Vast experience with Ruby on Rails Applications
  
• Good people skills
  
• Excellent spoken and written English
  
  Work remotely from anywhere in the world (Curious to see what that looks like? Check out our remote manifesto!)
  
  For more info & our remote manifesto: https://about.gitlab.com/jobs/service-engineer/
  
  Extra tags: git, ruby

https://about.gitlab.com/jobs/specialist/database/

https://about.gitlab.com/jobs/developer/#security-specialist

Please see the full job description on our site and apply directly:  https://about.gitlab.com/jobs/build-engineer/

Please see full job description here and apply directly on our site: https://about.gitlab.com/jobs/ux-lead/

Please see the full job description on our site: 

GitLab Inc. is a company based on the GitLab open-source project. GitLab is a community project to which over 1,000 people worldwide have contributed. We are an active participant in this community, trying to serve its needs and lead by example. We have one vision: everyone can contribute to all digital content, and our mission is to change all creative work from read-only to read-write so that everyone can contribute.

GitLab Inc. is a company based on the GitLab open-source project. GitLab is a community project to which over 1,000 people worldwide have contributed. We are an active participant in this community, trying to serve its needs and lead by example. We have one vision: everyone can contribute to all digital content, and our mission is to change all creative work from read-only to read-write so that everyone can contribute.

We value results, transparency, sharing, freedom, efficiency, frugality, collaboration, directness, kindness, diversity, boring solutions, and quirkiness. If these values match your personality, work ethic, and personal goals, we encourage you to visit our primer to learn more. Open source is our culture, our way of life, our story, and what makes us truly unique.

Top 10 reasons to work for GitLab:

1. Work with helpful, kind, motivated, and talented people.
   
2. Work remote so you have no commute and are free to travel and move.
   
3. Have flexible work hours so you are there for other people and free to plan the day how you like.
   
4. Everyone works remote, but you don't feel remote. We don't have a head office, so you're not in a satellite office.
   
5. Work on open source software so you can interact with a large community and can show your work.
   
6. Work on a product you use every day: we drink our own wine.
   
7. Work on a product used by lots of people that care about what you do.
   
8. As a company we contribute more than we take, most of our work is released as the open source GitLab CE.
   
9. Focussed on results, not on long hours, so that you can have a life and don't burn out.
   
10. Open internal processes: know what you're getting in to and be assured we're thoughtful and effective.
    
    See our culture page for more!
    
    Responsibilities
    
    
    • Manage day-to-day maintenance and evolution of GitLab's Prometheus monitoring and alerting infrastructure
      
    • Bundle Prometheus as an out-of-the-box monitoring solution for GitLab CE/EE packages
      
    • Contribute to the [Prometheus open source project(https://github.com/prometheus)
      
    • Build and maintain a GitLab.com public monitoring gateway
      
    • Help migrate our current performance monitoring solution to Prometheus
      
    • Improve coverage of GitLab performance monitoring
      
    • Measure applications deployed with GitLab (e.g. Mattermost)
      
    • Create automated alerts to notify team members of regressions
      
    • Document answers and improve existing documentation
      
    • Write blog posts relevant to the community
      
      Requirements
      
      
    • Experience writing production-level applications in Go
      
    • Experience with managing large amounts of telemetry
      
    • Experience developing time-series databases
      
    • You have contributions in the Prometheus open source project
      
      Hiring Process
      
      Applicants for this position can expect the hiring process to follow the order below. Please keep in mind that applicants can be declined from the position at any stage of the process. To learn more about someone who may be conducting the interview, find her/his job title on our team page.
      
      
    • Qualified applicants receive a short questionnaire from our Global Recruiters
      
    • Selected candidates will be invited to schedule a screening call with our Global Recruiters
      
    • Next, candidates will be invited to schedule a first interview with the Prometheus Lead
      
    • Candidates will then be invited to schedule an interview with the Director of Strategic Partnerships
      
    • Candidates will be invited to schedule a third interview with our VP of Engineering
      
    • Finally, candidates will interview with our CEO
      
    • Successful candidates will subsequently be made an offer via email
      
      Additional details about our process can be found on our hiring page.
      
      Apply
      
      Avoid the confidence gap; you do not have to match all the listed requirements exactly to apply. Our hiring process is described in more detail in our hiring handbook.
      
      Work remotely from anywhere in the world. Curious to see what that looks like? Check out our remote manifesto.

• As a Build engineer your main focus will be on omnibus-gitlab, the software that enables our users to install, upgrade, and use GitLab easily


• Work on improving various aspects of the omnibus-gitlab package (size, speed, reliability)


• Implement and bundle new services into the omnibus-gitlab package, for more details see our direction scope


• Work with the rest of the GitLab development team in supporting newly created features and resolving bugs on the omnibus-gitlab project side


• Work on making GitLab easier to install and configure for all users (through Chef cookbooks, Puppet modules, Ansible and Salt scripts)


• Improve package build processes


• Help community packaging projects (eg. native Debian, native Fedora and native Arch packages)

• Supervise accounting staff on daily tasks
• Provide training to new and existing staff as needed.
• Ensure an accurate and timely month end close by providing leadership and support to the accounting close process. This role includes serving as a hands-on team member responsible for performing and reviewing transactions.
• Assist with daily banking requirements. Monitor and forecast cash position
• Establish and enforce proper accounting policies and principles
• Assist in development and implementation of new procedures to enhance the workflow of the department.
• Responds to inquiries from the CFO, Controller, and company wide managers regarding financial results, special reporting requests and the like.
• Assist in preparing for and managing annual external audit. Coordinate with other auditors as needed.
• Support overall department goals and objectives
• This person will initially coordinate third party providers as an individual contributor. Over time this person will be expected to build and manage a team.

• MUST:  Proven work experience as an Accounting Manager or similar leadership role.
• Ability to contribute to the career development of staff and a culture of teamwork
• Strong working knowledge of GAAP principles and financial statements
• MUST: Must have experience with Netsuite
• Proficient with excel and google sheets
• MUST:  Must have multiple entity consolidation entry experience with International tax experience preferred.
• Detail-oriented, self-directed and able to effectively complete tasks with minimal supervision
• Proficiency with GitLab
• You share our values, and work in accordance with those values.

To apply: Visit our team page and click on the "apply" button.

Description

We are looking for a senior account manager to help us engage with large enterprises as they move to GitLab.

Responsibilities:

• Take the lead in large deals
  
• Grow existing deals with our customers
  
• Manage relationships with prospective and current customers
  
  Requirements:
  
  
• Experience with B2B sales
  
• Experience closing large deals
  
• Bonus: experience selling open source software
  
• Work remotely or from our office in San Francisco
  
  Contact
  
  If you're up for a battle against the behemoth of the market, apply for this position by clicking the job title above or the "Apply" button below (if applicable).

Description

We are looking for someone that can make GitLab look and feel even better. We recognize from the success of Apple and Slack that design and usability is as important as solid engineering. As interaction engineer, you will be responsible for setting a higher standard in usability and design in GitLab.

We're looking for someone that can create mockups quickly and implement these themselves. You have to have an eye for clean design and understand what makes an application easy to use and feel good.

Responsibilities

• Improve screens
  
• Work with developers to improve flows
  
• Conduct user testing
  
• Create wireframes/mockups for new features
  
  Requirements
  
  
• Familiar with HTML, CSS and JS.
  
• jQuery. Note: we don't use many JS libraries or frameworks, but we welcome any experience in one (Ember, Angular, etc). GitLab is built on Bootstrap 3.
  
• Programming experience (Ruby and Ruby on Rails preferred but other frameworks like Django are fine)
  
• Work remotely from anywhere in the world (Curious to see what that looks like? Check out our remote manifesto!)
  
  Contact
  
  If you're excited to have a major impact on the experience of users of GitLab at hundreds of thousands of organizations around the world, apply for this position by clicking the job title above or the "Apply" button below (if applicable).

We are looking for a talented software developer to strengthen our team and help us shape the future of collaborative software development. Dogfooding doesn't get any better than this: use GitLab to build GitLab, and improve GitLab to make your own job easier.

Responsibilities

• Bring a new feature from vague request to polished end result
  
• Support our service engineers in getting to the bottom of user-reported issues and come up with robust solutions
  
• Engage with the rest of the core team and the open source community and collaborate on improving GitLab
  
• Review code contributed by the community and work with them to get it ready for production
  
• Write documentation around features and configuration to save our users time
  
• Take initiative in improving the software in small or large ways to address pain points in your own experience as a developer
  
• Keep code easy to maintain and understand to keep the barrier for contribution low
  
  Requirements
  
  
• You can reason about software, algorithms and performance from a high level
  
• You are passionate about open source
  
• You have worked on a production-level Rails application
  
• You know how to write your own Ruby gem using TDD techniques
  
• Work remotely from anywhere in the world (Curious to see what that looks like? Check out our remote manifesto!)