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There are now 2 Remote Jobs at Credit Repair Cloud tagged Tech Support, Phone Support and Customer Support
such as Customer Happiness Representative and Product Manager

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Credit Repair Cloud

 

Product Manager

verified
🌏 Worldwide

Product Manager  


Credit Repair Cloud

🌏 Worldwide

market research

saas

user stories

agile

market research

saas

user stories

agile


👁 3,233 viewed | ✍️ 419 applied (13%)
Credit Repair Cloud is a B2B SaaS Software that powers over 5,000 credit repair companies. We are the leader in our industry, and our customers have helped hundreds of thousands of consumers to clean their credit, by improving over 4,000,000 credit report items, and collecting for them over $87ML in revenue. Our mission to help entrepreneurs to start, run, and grow profitable credit repair businesses and change lives began in early 2002 as a bootstrapped startup. Today we're a stable, fast-growing (Inc. 5,000) company with over 50 team members around the globe and products that our industry loves.\n\n**Why What We Do Matters**\nAt Credit Repair Cloud, we create products that help Credit Heroes™ (our customers) to help their clients with their credit, to truly change lives, and make a great living in the process. We help them by creating the software, the systems, and the strategies, to grow multi-million dollar credit repair businesses from nothing.\n\n**Role**\nYou will be a vital part of our product development team, working closely with the development, design, customer success, and leadership teams to build fast-evolving and unique products. You will be involved in all stages of product development. You will have a real impact on delivering products that help our customers streamline their process of starting, running, and growing their business.\n\n**Why Work Here?**\n* Do work that changes lives. Watch this 3-minute video from our founder explaining our mission: https://vimeo.com/374790088 And about our company: https://wi.st/35h0tUw \n* Here’s what our customers say: https://vimeo.com/304728785 | https://vimeo.com/355342328 https://www.trustpilot.com/review/creditrepaircloud.com & https://tinyurl.com/CRC-Google-Reviews\n* Grow with a passionate team: https://www.creditrepaircloud.com/about-us\n* Full-time position in a stable yet fast-growing, self-funded company\n* Freedom to work from anywhere. **Working hours are PST mornings + working with the team in Asian timezones.**\n* Paid time off post an onboarding period, plus US holidays\n* A highly supportive environment, an outstanding, smart and caring team and a real chance to learn and grow\n* Work at a SaaS company whose mission is to change the lives of our customers, their clients, and our team\n* Join a company early and have a voice in a future hundred million dollar company\n* We hire for talent and drive, and it doesn’t matter what your gender, religion, race, or language are, who you date or who you spend your life or time with. What we care about is people who believe in our company’s mission to change lives, who help each other and the company grow and move forward.\n\n# Responsibilities\n * Fully understand Credit Repair Cloud’s business strategy and work to deliver products with our unique mission and perspective in mind. \n* Fully understand our Customer Journey, from first exposure and into an active paid user and beyond.\n* Be a positive and encouraging voice for our team, according to our Company Culture Code.\n* Accountable for creating the end-end flow of features in all aspects of product management. \n* You will closely work with a small team of UX/UI designers and an engineering team to execute on this vision and will be supported by our CTO.\n* Collaborate with the QA team and set goals to be in line with the scope of the feature/product design and to mitigate the risk of any bugs deployed into the production. \n* Conducting market research analysis of competitors/various SaaS businesses. \n* Should be able to create User Stories with supporting documentation for the Product Owner and the dev team to develop User Stories and help define Acceptance Criteria. \n* Deliver world-class software, analyze results from app changes, and suggest improvements.\n\nWe're an agile, fast-growing company, and this job description isn't meant to be a complete list of your qualifications or all of the things you'll do, but to give you an idea of your daily work here at Credit Repair Cloud. \n\n# Requirements\n**Results**\n* Help prioritize the product roadmap and coordinate the new feature development. \n* Research new feature ideas and suggest improvements to existing features to improve user experience. \n* Act as a liaison between the product development and engineering teams.\n* Suggest product metrics to the management to evaluate the product/feature performance.\n* Optimum use of analytics data to suggest changes and ensure the app is constantly on par with the metrics defined by you.\n\n**Requirements: Must Have**\n* 5+ years of experience working as a full-time Product Manager in a SaaS company, delivering complex products. \n* Good understanding of working with API’s.\n* Excellent verbal and written communication skills, with proven experience in presenting ideas to key contributors throughout an organization.\n* Experience defining and helping develop new feature sets from inception to launch. \n* Prior experience working with Engineering teams and UI/UX designers.\n* Prior experience working with remote teams. \n\n**Requirements: Nice to Have**\n* Good understanding of Agile methodologies in a Scrum environment. \n* Previous experience working in a CI/CD environment. \n* Bonus: If you are a wireframe ninja.\n\n#Location\n- 🌏 Worldwide

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Previously

Credit Repair Cloud

 

Customer Happiness Representative

verified
🌏 Worldwide

Customer Happiness Representative  


Credit Repair Cloud

🌏 Worldwide

tech support

phone support

customer support

non tech

tech support

phone support

customer support

non tech


👁 15,896 viewed | ✍️ 2,357 applied (15%)
This job post is archived and the position is probably filled. Please do not apply.
With almost 3,000 credit repair companies powered by Credit Repair Cloud, our customers have helped hundreds of thousands of consumers clean their credit, improved over 1,900,000 credit report items, and collected over $50,000,000 in revenue. Our mission to help entrepreneurs to start, run and grow profitable credit repair businesses began in early 2002 as a bootstrapped startup. Today we're a stable yet fast-growing (INC 5,000) company with over 50 team members around the globe and products that the industry loves.\n\n**Why What We Do Matters**\nAt Credit Repair Cloud, we create products that help Credit Heroes™ (entrepreneurs) to help their clients with their credit, to truly change lives, and make a great living in the process. We help them by creating the software, the systems, and the strategies, to grow multi-million dollar credit repair businesses from nothing.\n\n**Role**\nWe are looking for an assertive, friendly, highly organized Customer Support Rep.\nOur professional support team serves almost 3,000 companies on our platform (and growing) and is on the front lines of our organization. \n\nIn this role, you will help, encourage and support our customers via email, chat and phone. \n\n**Results** \n* Understand our industry and product \n* Resolve all customer issues, questions, or concerns in a timely manner\n* Work with your Sr. Agent to improve your numbers\n* Help support other team members as needed\n* Work together with the team to improve our processes \n* Maintain positive survey results for all customer interactions\n\n**Benefits**\n* Full-time position in a stable yet fast-growing, self-funded company (we make investments for the long term, as we don’t plan on selling our company. Ever.) \n* Freedom to work from anywhere. Though we do ask that you’ll be around for PST meetings, you will have flexibility with your schedule and of course your location. \n* 20 calendar days of paid time off a year, plus US holidays.\n* A highly supportive environment, an outstanding, smart and caring team and a real chance to learn and grow.\n* Work at a SaaS company whose mission is to change the lives of our customers, their clients, and our team. \n* Join a company early and have a voice in a future hundred million dollar company. \n* We hire for talent and drive, and it doesn’t matter what your gender, religion, race, or language are, who you date or who you spend your life or time with. What we care about is people who believe in our company’s mission to change lives, who help each other and the company grow and move forward. \n\n**Additional Info**\n* Start Date: 1-2 weeks from today\n* Credit Repair Cloud Homepage: https://www.creditrepaircloud.com/\n* Online Training / Webinar explaining what we do, why we do it & what we sell: https://w.creditrepaircloud.com/free-training\n* Customer Reviews: https://www.trustpilot.com/review/creditrepaircloud.com & https://tinyurl.com/CRC-Google-Reviews\n*** We strive to create an inclusive environment, empower employees and embrace diversity. We encourage every talented and qualified person to respond.\n**\n \n\n# Responsibilities\n * Provide customer support over email and possibly phone, with unparalleled attention to detail.\n* Be a positive and encouraging voice for our team, according to our Company Performance Culture Statement.\n* Resolve problems for human beings, not bots. Though we’re a tech company, we really emphasize the importance of making our users’ professional lives easier and treating one another with kindness. \n* Be a positive encouraging voice for non-technical customers who are starting a business and often feel overwhelmed.\n* Customer service can get complex. You'll grow into a role in which you will help create order, repeatable processes, and systems around customer support tasks, and even write an occasional knowledge base article when you feel inspired.\n* We're an agile, fast-growing company and this job description isn't meant to be a complete list of your qualifications or all of the things you'll do, but to give you an idea of your daily work here at Credit Repair Cloud. \n\n# Requirements\n* You are an accountable, punctual, responsible, mature professional that has the discipline and requires little supervision post-training period \n* You have strong interpersonal, written and oral communication skills.\n* You genuinely care about your work and about the team \n* You are self-motivated \n* You are an inquisitive person, you always want to learn new things \n* You have excellent verbal and written English skills \n* You want to improve processes and strive when you’re given the freedom to do so \n* You are always on top of things. Nothing slips through the cracks \n* The ability to work in a quiet environment for making calls and a strong internet connection is a must. \n\n#Salary\n25000-31000\n\n\n#Location\n- 🌏 Worldwide

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# How do you apply?\n\n This job post is older than 30 days and the position is probably filled. Try applying to jobs posted recently instead.
Apply for this Job

👉 Please reference you found the job on Remote OK, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

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