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Contentsquare

 This job is getting a high amount of applications right now (18% of viewers clicked Apply)


Washington, DC

customer support

 

analyst

 

ops

 

non tech

🔎569 opens
✅ 103 applications (18%)

Contentsquare is hiring a Remote Customer Success Operations Analyst

Contentsquare is a global SaaS technology company that empowers brands to build better digital experiences for all. Not to brag but… we have been recognized by Gartner as one of the four most innovative e-commerce technologies in the world, and featured in Wired Magazine as one of Europe’s hottest startups.  \n\nContentsquare has 8 main offices across the world (Paris, NYC, London, Tel Aviv, Munich, Tokyo, Singapore & San Francisco) with 750+ clients globally including many accounts from the global Fortune 100. We’ve been experiencing tremendous growth as our team has grown from ~300 to over 850+ employees globally, and raised a $500M Series E funding in May 2021, the biggest total VC funding ever for a French start-up!  This announcement garnered more than 350 media placements globally.\n\nWe can tell you that this growth is not going to stop here as we are anticipating to hire 1,500+ positions globally within the next few years and are looking for talented people like you - unique, ambitious, and enthusiastic - to join us and help us continue to innovate and improve user experience. YOU keep us going and your creativity drives us to be a better company. Come join the #CSquad family!\n\nAbout the Opportunity:\nIn a strong growth context, we are looking for a Customer Success Operations Analyst to help us consolidate our Gainsight platform and scale its usage across the whole organization. The scope of ownership for this role will also extend to managing other tools as the team gets equipped. Fully dedicated to Customer Success, you will take part in an international organization that values team spirit, ambition and creativity. You will work with different teams and departments (Customer Success, Sales, Marketing, Product, R&D…).\n\n#LI-Remote #BI-Remote\n\n\nWhy Should You Apply to Contentsquare?\n✅ Our mission is focused on empowering everyone to create better experiences for all in the digital world.\n✅ We invest in our employees through career development & opportunities, social events, philanthropic activities, and competitive benefits.\n✅ You get to collaborate with and learn from smart and creative people around the globe.\n✅ We are in this together #TeamSpirit.\n \nTo keep our employees happy and motivated, we are always assessing the benefits/perks we offer to ensure we are competitive. Here are some we’d like to highlight:\n- Virtual onboarding, Hackathon, and our annual kickoff trip on a global basis! You have the opportunity to interact with our global colleagues.\n- Generous paid time-off policy (every location is different)\n- We offer many benefits in various countries -- ask your recruiter for more information!\n- Competitive parental leave policy (it can vary depending on geographic locations)\n- Fun office culture with a big opportunity to make an impact on our growing global team, culture, including a Culture Crew for every country to organize regular outings such as game nights, movie nights, and happy hours\n\n#Uniqueness is embedded in our DNA as one of our core values, and we welcome everyone to apply to our positions.\n\nContentsquare is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.\n\nYour personal data are used by Contentsquare for recruitment purposes only. Read our Job Candidate Privacy Notice to find out more about data protection at Contentsquare and your rights.\n\n#Location\nWashington, DC


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Contentsquare


closed

exec

🔎1,516 opens
✅ 80 applications (5%)
This job post is closed and the position is probably filled. Please do not apply.
Contentsquare is a global SaaS technology company that empowers brands to build better digital experiences for all. Not to brag but… we have been recognized by Gartner as one of the four most innovative e-commerce technologies in the world, and featured in Wired Magazine as one of Europe’s hottest startups.  \n\nContentsquare has 8 main offices across the world (Paris, NYC, London, Tel Aviv, Munich, Tokyo, Singapore & San Francisco) with 750+ clients globally including many accounts from the global Fortune 100. We’ve been experiencing tremendous growth as our team has grown from ~300 to over 850+ employees globally, and raised a $500M Series E funding in May 2021, the biggest total VC funding ever for a French start-up!  This announcement garnered more than 350 media placements globally.\n\nWe can tell you that this growth is not going to stop here as we are anticipating to hire 1,500+ positions globally within the next few years and are looking for talented people like you - unique, ambitious, and enthusiastic - to join us and help us continue to innovate and improve user experience. YOU keep us going and your creativity drives us to be a better company. Come join the #CSquad family!\n\nAbout the role: \n\nAs a CSM at Contentsquare, you will be our customers’ trusted advisor, facilitator, advocate, and coordinator.  As you build and maintain relationships with senior leaders and executives within your account portfolio, you will ensure that our customers achieve their strategic business goals and realize value from their Contentsquare product, ultimately translating into renewal and upsell of the client’s subscription.   \n\nIn addition to working within our global Customer Success team, you will partner with Sales and Renewals management to help drive renewals to a successful completion.  You will also build strong internal relationships with cross-functional teams (Product, Professional Services, Customer Care, Product Experience teams, etc.).  Ultimately, you will own the entire post-sales customer experience as well as be an escalation point for issues which impacts the customer’s success.\n\n#LI-Remote\n\n\nWhy Should You Apply to Contentsquare?\n✅ Our mission is focused on empowering everyone to create better experiences for all in the digital world.\n✅ We invest in our employees through career development & opportunities, social events, philanthropic activities, and competitive benefits.\n✅ You get to collaborate with and learn from smart and creative people around the globe.\n✅ We are in this together #TeamSpirit.\n \nTo keep our employees happy and motivated, we are always assessing the benefits/perks we offer to ensure we are competitive. Here are some we’d like to highlight:\n- Virtual onboarding, Hackathon, and our annual kickoff trip on a global basis! You have the opportunity to interact with our global colleagues.\n- Generous paid time-off policy (every location is different)\n- We offer many benefits in various countries -- ask your recruiter for more information!\n- Competitive parental leave policy (it can vary depending on geographic locations)\n- Fun office culture with a big opportunity to make an impact on our growing global team, culture, including a Culture Crew for every country to organize regular outings such as game nights, movie nights, and happy hours\n\n#Uniqueness is embedded in our DNA as one of our core values, and we welcome everyone to apply to our positions.\n\nContentsquare is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.\n\nYour personal data are used by Contentsquare for recruitment purposes only. Read our Job Candidate Privacy Notice to find out more about data protection at Contentsquare and your rights.


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