\nTechnical support engineers are responsible for providing support for Stardog via email, chat, and phone. You will troubleshoot, diagnose, and resolve issues for customers. In your spare time, you will improve documentation and training materials and work on internal software projects.\n\nResponsibilities:\n\n\n* Provide technical support to customers\n\n* Recommend configuration changes to improve customer experience\n\n* Resolve issues directly, escalating to core team as needed\n\n* Extend and improve product documention and learning resources\n\n\n\n\nRequirements:\n\n\n* Previous experience in technical support or other customer-facing positions\n\n* Proven technical background\n\n* Strong communication and problem-solving skills\n\n* 3+ years programming experience, ideally in Java\n\n* Experience with graph technologies or databases is a plus\n\n\n\n\nWe have offices in Washington, DC, Baltimore, and Boston. Remote working is also possible for qualified candidates.\n\nOur culture is based on engineering excellence, mutual respect, collegiality in all things, rigor in design, research, implementation, and testing. We care deeply about work-life balance and productivity in the short and long run. In sum, if you remove the unnecessary, the distracting, and the tedious, what you're left with is a healthy 40 hour week full of wins\n\nWe are committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

\nStardog is an enterprise data unification platform built on smart graph technology: query, search, inference, and data virtualization. We're looking for talented engineers to help us build Stardog.\n\nResponsibilities:\n\n\n* Design and build enterprise-scale software\n\n* Conduct and participate in design & code reviews\n\n* Troubleshoot bug reports from internal testing or customers\n\n\n\n\nRequirements:\n\n\n* 5+ years programming experience, ideally in Java\n\n* Strong computer science fundamentals, with advanced knowledge of data structures, algorithms and software design\n\n* Ability to work in a distributed team mainly communicating over email, chat, and phone\n\n* Experience with graph technologies or databases is a plus\n\n\n\n\nWe have offices in Washington, DC, Baltimore, and Boston. Remote working is also possible for qualified candidates.\n\nOur culture is based on engineering excellence, mutual respect, collegiality in all things, rigor in design, research, implementation, and testing. We care deeply about work-life balance and productivity in the short and long run. In sum, if you remove the unnecessary, the distracting, and the tedious, what you're left with is a healthy 40 hour week full of wins.\n\nWe are committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.