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Commsor

 This job is getting a high amount of applications right now (22% of viewers clicked Apply)

verified closed
๐ŸŒ Worldwide
 
๐Ÿ’ฐ $60k - $70k

community

 

saas

 

customer support

 

exec

๐Ÿ”Ž4,132 opens
โœ… 905 applications (22%)
This job post is closed and the position is probably filled. Please do not apply.
The next 10 years will be dominated by community-led companies. But, creating a successful community is often difficult and time consuming. Commsor helps companies and teams build better and stronger communities. Our business encompasses our community operating system software (Commsor), our beloved community program (The Community Club), and now C School, our growing umbrella of educational offerings for community managers.\n\nWe're a small and fully distributed team, currently spanning California to Poland, and we take pride in our ability to function as an effective remote-first organization.\n\nWe offer market-rate salaries, a home office stipend, unlimited vacation (mandatory 3 weeks per year), health insurance, as many books as you could ever hope to read, and a tight-knit group of people passionate about creating for the future of community.\n\n##The Role\n\n**Whereabouts**: Fully-remote\n\n**Salary**: $60-70k/annually\n\n**Reporting to**: [Katelyn Gillum, Community Success Manager](https://www.linkedin.com/in/katelynrgillum/)\n\nAs the first Customer Support Manager at Commsor, you'll be one of the founding members of the Support team and will help Commsor build the framework, systems, and processes for how we provide high quality support to our customers.\n\nAs our customer community grows, we're looking for someone with a passion for both community and customer support to join our team. As a founding member of the Support team, you'll get the chance to build the structure and processes for how we support our customers from the ground up. Because you will be building this function from scratch, this role will have elements of operations, project management, and relationship building.\n\n##What you'll do at Commsor\n\n- Understand and resolve customer support issues while identifying root cause to improve the overall customer experience (and eventually lead a team of internal employees who will do the same)\n- Enhance customer satisfaction by working with teams across the company to continuously improve processes for case management, escalations, and communication\n- Monitor ticket flows and support quality across channels to improve efficiency and member interactions\n- Work closely with the engineering team and other business partners to ensure that we are helping to troubleshoot customer issues and work with teams to resolve them\n- Work with our support tech stack - including HelpDocs and our automated chat bot - to better manage support requests and understand trends behind the requests\n- Create a โ€˜customer experience feedback loopโ€™, leveraging customer feedback and other data points to better understand key customer journeys and the customer experience along those journeys\n- Create support articles and video walkthroughs of the product to enable customers to learn about product capabilities\n- Continuously advocate for the customer and help to co-create an insights driven customer-centric culture at Commsor\n\n##Here's what we're looking for\n\n๐Ÿ“ˆ Data-augmented\n\nThe ideal candidate for this role will use data to help inform their decisions and escalate customer feedback, while also understanding ways to uncover customer behavior and action drivers to other teams within Commsor.\n\nโœจ Highly organized with an attention to detail\n\nBecause this is a role that blends operational and people-facing tasks, the most successful candidates need to have an above-average ability to shift between workflows seamlessly. They'll be strategic about what to prioritize and what to ignore. The best candidate is highly organized and proactive with a strong attention to detail and ability to lead projects in a fast paced environment.\n\n๐Ÿ’ฌ Clear communicator with experience in cross-collaboration\n\nThe ideal candidate for this role will have the ability to distill complex issues into digestible summaries with clear direction on actions to be taken. In addition, being able to understand the role of customer support in gathering feedback on the customer experience and retaining users will be critical to this person's success in the role.\n\nโœ๏ธTechnical writing\n\nWhile the ideal candidate isn't expected to be a technical content expert, they should have some experience in writing or maintaining a Knowledge Base.\n\n๐Ÿ–ผ๏ธ Big picture, growth-oriented\n\nAs an early hire in a growing company, the best-fit candidates will have an interest in taking a holistic view of the Community Success team to help our customers grow and aren't afraid to take on tasks outside of the scope of the role.\n\n###What's required\n\nThis is a unique role that's all about supporting a critical function at Commsorโ€”we're more interested in hiring candidates who can express how the skills they've learned transfer to this role than hiring for any particular job title in your history. We are open to various levels of experience and are willing to train the right person. That said, you'll stand out if you have background in:\n\n- 3+ years experience in a customer facing support function\n- An understanding of the concepts of user segmentation, personas, customer journeys, and lifetime value\n- Strong knowledge and experience with voice-of-the-customer tools\n- Prior experience managing direct reports and support teams\n\n###Bonus points\n\n- Prior experience in community (as a community manager or an active participant)\n- Prior experience in building peer-to-peer support programs\n- Comfortable working remotely\n\n\n*Weโ€™re committed to building a culturally diverse team and strongly encourage you to apply regardless of your location, background, race, gender, sexual orientation or any other personally defining attribute. We encourage every person who is interested to apply. Weโ€™re imperfect communicators, so think of our job postings as the starting point for discussion rather than proof that you shouldnโ€™t apply. Take the leap - you never know, you might just be the perfect person for one of our open roles, even if you donโ€™t match 100% of the job description.* \n\nBe sure to mention the words **PRIMARY POTATO GOOD** when applying to show you read the job post completely. This is a beta feature to avoid spam applicants.\n\n \n\n#Salary and compensation\n$60,000 — $70,000/year\n\n\n#Location\n๐ŸŒ Worldwide


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# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.

Commsor

 This job is getting a high amount of applications right now (13% of viewers clicked Apply)

verified closed
๐ŸŒ Worldwide

clojure

 

react

 

javascript

 

dev

๐Ÿ”Ž5,205 opens
โœ… 671 applications (13%)
This job post is closed and the position is probably filled. Please do not apply.
Commsor helps companies and individuals build better communities. We're creating powerful tools including analytics, automation, a member CRM, and more. You'll be joining a well-funded, fully distributed team with ambitious goals, and have the ability to make a direct and lasting impact on the team and product.\n\nWe're looking for a product-minded software engineer. You will be our third engineer, and will be essential in shaping the early features and functionality of our fast-growing community product, our culture and processes. You will have direct access to our primary users as well as a strong influence on the technology used to solve our problems.\n\n**Tools & skills you'll be using**\n\nWe use **Clojure** for all of our server-side code, using the **Edge** framework from JUXT, backed by **PostgreSQL**. Our frontend is a mixture of **ES6 JSX** and **ClojureScript**, built using **Figwheel Main** and we use **React** for our UIs, and a custom **Sass** framework based off of **Spectre.css**. We use **AWS** for our infrastructure. \n\nFor keeping organized, we use **Clubhouse**, **Notion**, and **Slack**.\n\n# Responsibilities\n - Help shape our product and technology roadmap โ€” what should we be building in 3 - 6 -12 months and what will we need?\n- Analyze upcoming features as a member of the Product team โ€” question *why* we are building something, and describe *how* we can deliver it\n- Deliver changes to frontend and backend code and infrastructure in a continuous and agile way, in order to achieve our product goals\n- Ensure the availability and quality of our product by monitoring and responding to alerts and bug reports\n- Work with a high level of autonomy in a remote, asynchronous way\n- Work directly with Mac (CEO), Dominic (CTO), and John (Engineer) \n\n# Requirements\n๐Ÿ— **Engineering experience and passion**\n\nYou've worked as a software engineer and you know what it takes to create great software. You can create effective and simple solutions to problems quickly, and communicate your ideas clearly to your teammates.\n\n๐Ÿง  **Product-minded**\n\nYou love building products and you care about the details of creating a great user experience. You have an interest in the business use cases and the impact your work will have for users. You can balance your consideration of the product and user requirements with technical complexity and implementation details to make appropriate decisions when things are unclear.\n\nโœจ **Organizational and project management**\n\nYou are highly organized and able to self-manage projects in a fast-moving company. You are able to take high level goals and break them down into achievable steps.\n\n ๐ŸŒ **Distributed work**\n\nYou are comfortable working in a distributed, asynchronous environment. We recognize that being a distributed team comes with its own rewards and challenges, and are committed to building a robust remote workplace.\n\n**๐Ÿ’ฌ Effective communication**\n\nYou're great at communicating, without requiring meetings. If something is unclear you reach out and ask questions. You're comfortable owning, communicating and presenting information on specific projects or initiatives, both in writing and in person. \n\nBe sure to mention the words **GARMENT INSECT PIECE** when applying to show you read the job post completely. This is a beta feature to avoid spam applicants.\n\n\n\n#Location\n๐ŸŒ Worldwide


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# How do you apply?\n\nThis job post is older than 30 days and the position is probably filled. Try applying to jobs posted recently instead.

Commsor


closed

product manager

 

exec

๐Ÿ”Ž998 opens
โœ… 89 applications (9%)
This job post is closed and the position is probably filled. Please do not apply.
About Commsor\n\nThe next 10 years will be dominated by community-led companies. But creating a successful community is often difficult and time consuming. Commsor helps companies and teams build better and stronger communities.\n\nWe're a small and fully distributed team, currently spanning California to Poland and we take pride in our ability to function as an effective remote-first organization.\n\nWe offer market-rate salaries(including equity), a home office stipend, unlimited vacation (mandatory 3 weeks per year), insurance, as many books as you could ever hope to read, and a tight-knit group of people passionate about creating for the future of community.\n\nThe Role\n\nWhereabouts: Fully remote\nSalary: $100,000 - $120,000 USD plus equity\nReporting to:ย Chelsea Bathurst (Head of Product and UX)\nAsk us anything:ย [email protected]\n\nCommsor is looking for a Product Designer with a track record of building product for software companies. You will work across the platform building apps and tools that support Community Managers. You will work iteratively with engineering and product peers, validate ideas and concepts quickly, and help support growing communities.\n\nTools We Use\nWe use Figma, but any experience using similar tools is great. (Sketch, Illustrator, XD)\n\nHere's What We're Looking For\n\n๐Ÿ’ฌ Effective Communication\nYou're great at communicating, without requiring meetings. If something is unclear you reach out and ask questions. You're comfortable owning, communicating and presenting information on specific projects or initiatives, both in writing and in person.\n\n๐ŸŒตGrowth Mindset\nAt all stages of the design process, and in your personal career, you know this is a journey. You're comfortable making mistakes and learning from them. You're comfortable giving and receiving feedback to improve.\n\n๐Ÿงช Strategic Impact + Outcome Oriented\nYour presence is valued and requested at the strategic level. You will be turning customer problems into business solutions, not be turning use cases into mockups. This means you care about impacting the user, and deploying the right solution.\n\n๐Ÿš‚ Systems Thinking\nYou know that good design doesn't just work in one isolated, silo'ed experience. You'll help us build the platform Community Leaders run their community on. That means helping us build out and maintain our Design System.\n\nWeโ€™re committed to building a culturally diverse team and strongly encourage you to apply regardless of your location, background, race, gender, sexual orientation or any other personally defining attribute. We encourage every person who is interested to apply. Weโ€™re imperfect communicators, so think of our job postings as the starting point for discussion rather than proof that you shouldnโ€™t apply. Take the leap - you never know, you might just be the perfect person for one of our open roles, even if you donโ€™t match 100% of the job description.\n


See more jobs at Commsor

# How do you apply?\n\nThis job post is older than 30 days and the position is probably filled. Try applying to jobs posted recently instead.
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