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There are now 5 Remote Jobs at Balsamiq tagged Senior, Support and Marketing
such as Senior Technical Support Representative (Customer Champion), Customer Champion and Senior Jack-Or-Jill-Of-All-Trades Software Engineer

There are now 5 Remote Jobs at Balsamiq tagged Senior, Support and Marketing
such as Senior Technical Support Representative (Customer Champion), Customer Champion and Senior Jack-Or-Jill-Of-All-Trades Software Engineer

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2017-05-15FlexibleRemote

Balsamiq

Marketing Admin


Balsamiq


admin

marketing

non tech

admin

marketing

non tech

17d

Apply

Location

This is a remote position in Illinois. We will (reluctantly) consider candidates in California as well.

Intro

Hi this is Peldi, Founder and CEO of Balsamiq. Please make sure you read the Working at Balsamiq page first, as Balsamiq is not for everyone. We believe what we offer in terms of challenging work, benefits and work/life balance is pretty unique in the industry.

At Balsamiq, our goal is to 'help rid the world of bad software.' Part of that effort consists in sponsoring anyone with a similar goal. We sponsor events, blogs, websites, online communities, podcasts, you name it. If they're helping people make better software, we want them to be successful. See our sponsorships page.

We sponsored 113 events in 23 countries last year. We plan on sponsoring around 150 this year, and even more next year.

A lot of the events we sponsor allow us to gift a ticket to someone in our community. We raffled off 31 last year, and plan on doing more this year. See our raffles page.

When we don't sponsor with money, we often give people custom promo codes to give to their audience. People took advantage of these 347 times last year.

If a conference is especially important for our audience, we like to sponsor at a level that gives us a booth, so that we can go there in person. These booths require a whole other level of coordination to happen successfully: we create graphics for the booth, rollups, custom business cards, etc.

A lot of the conferences allow us to advertise on the event program booklet, or add a flyer or some of our SWAG to the attendee's goody-bag.

Speaking of SWAG. We have two online Balsamiq SWAG stores (one in the US and one in Europe) with T-Shirts, mugs, and more. We give out lots of coupons for those to special customers.

We also make branded business cards, sharpies, pins, and post-its regularly.

We also make custom shirts and other SWAG for our staff (25 people, and growing) once or twice a year, to commemorate a specific product launch, or for the yearly company retreat.

We have optimized all these processes a lot, but sponsoring things is an intrinsically time-consuming process. Right now they are scattered between several people.

We are looking for a marketing admin who can take care of this whole area of the company, and help us make it grow.

Starting salary: $50,000/year (negotiable). We offer great benefits and have a generous profit sharing program.

The Work

Your responsibilities will include:
  • drive the yearly budgeting of marketing expenses related to sponsorships and SWAG - the budget for 2017 is $200,000 (it's been growing each year)
  • review and optimize our processes regularly
  • vet each sponsorship request carefully
  • deal with all the communication related to each sponsorship request
  • deal with sponsorship payments
  • create and give out promo codes, discount codes and extended trials
  • keep detailed records of each sponsorship
  • create an end-of-year report to post on our blog
  • work with our graphic designer Mike and with our marketing team to produce collateral like flyers, roll-ups, etc.
  • organize our booth presence at 5+ conferences each year
  • manage the event ticket raffles
  • give out SWAG store coupons to special customers
  • have business cards made
  • have sharpies, pins and stickers made
  • work on SWAG for the staff, for end-of-year, retreats and other occasions

If you still have time, we could use your help project-managing a few other little and medium projects.

What We're Looking For

  • exquisite written and verbal communication skills, in English - knowledge of other languages like Italian, French or German a plus
  • very strong organizational skills - project Management experience highly desired
  • confidence, self discipline, self motivation, attention to detail
  • a strong and fun team player
  • enthusiasm for learning
  • not afraid to get dirty attitude
  • a love for solving problems and doing whatever job I can help with
  • ability to work under pressure, sometimes with tight deadlines
  • honesty and trustworthiness around money
  • proficiency with computers and tools like online banking, word processing and spreadsheets - experience in graphic design a big plus
  • remote work experience desired
  • related work experience a big plus

We are committed to diversity and especially encourage members of underrepresented communities to apply. Come enrich our team!

To apply: Apply at https://balsamiq.com/company/jobs/apply/marketingadmin.html

This year

2016-05-30FlexibleRemote

Balsamiq

Tier 2 Sales Support and Product Manager for CRM


Balsamiq


sales

product manager

support

exec

sales

product manager

support

exec

1yr

Apply

Please make sure you read what it's like to work at Balsamiq first. We believe what we offer in terms of benefits, freedom, learning opportunities, and general family-business-feeling to be pretty special in our industry.
2016-05-30FlexibleRemote

Balsamiq

Senior Jack-or-jill-of-all-trades Software Engineer


Balsamiq


senior

engineer

dev

digital nomad

senior

engineer

dev

digital nomad

1yr

Apply

Location
This is a remote position.

We already have people in California, Illinois, Germany, France and Italy, so we tend to favor people in those locations.

Since the job involves working both with our Californian and European crews, we think Illinois is the preferred location for this job.

We will consider candidates in other locations as well, as long as you can convince us that you'll be able to work effectively both with CET and PST time zones for an extended period of time.

The Backstory
Hi. My name is Peldi. I am 40 years old, and have been programming since I was 12. I was a professional programmer for about 16 years (first for my father's company, then at Macromedia and Adobe), then in 2008, at age 32, I decided to start my own company (Balsamiq).

I thought I could go on programming while being a first-time solo-founding bootstrapping entrepreneur.

At first it worked. But the product was very successful right away, and there was just too much to do. I had to hire people, and delegate chunks of my programming tasks to people better than me. This was not easy to do, programming was just so much fun, and what I was good at. Being a CEO was hard and boring, so I did it in my spare time.

Fast forward to today: the company is 8 years old, we're doing extremely well (and growing), we have 21 people and are hiring about 2-4 new people a year.

I have finally accepted that I shouldn't write any more code for Balsamiq Mockups (I am getting rusty), but I still find myself writing code for whomever in the company needs it. It's usually little scripts for the website or quick internal tools to make us more efficient.

I love helping others, and this was something that has allowed me to do that. I got to learn and use a lot of different technologies, which I also love. Even though the projects are fairly quick, this is another task that I need to delegate. I need to focus on growing as a CEO.

That's where you come in.

The Work
You may be thinking to yourself: this sounds interesting, but is it enough work for a full-time position? - and you'd be right, it's not at the moment.

That's why we'd also give you ownership of Olio, our home-grown CRM / license generation / e-commerce back-end application. It's a kick-ass web app that powers our business (Olio is Italian for "oil", which makes our engine run smoothly). It handles over 10,000 transactions a month. While it's a core piece of our solid backend, it's been a "second project" for us. It deserves a dedicated developer. Someone who will care for it and help it grow.

Olio will probably be around 1/3 to 1/2 of your time. Helping our team with whatever technical need they have would be the rest.

Here's a few examples of the kinds of problems you would be asked to solve. They are all real projects I've done recently:

  • fix a bug on our online buy page (I did this in React)
  • parse a spreadsheet and spit out a CSV with additional columns containing calculations based on the input values (I did this in php)
  • parse a CSV file and send out a different email to each record, based on different templates (I did this in php)
  • integrate the Swiftype APIs in our websites (I did this in React)
  • make a new online form that creates Atlassian Confluence wiki pages (this was React on the client + Node.js code deployed on AWS Lambda)
  • make a new "contact us" form that integrates with Desk.com (again, React + Node + Lambda)
  • fix a Jenkins job configuration and write a new one
  • write the release notes for our latest product release
  • bring documents from the wiki to markdown for people who don't know how / teach people how (I used an online tool and cleaned it up manually)
  • rebuild our Mockups To Go website in React (together with our designer)
  • write a gulp / webpack module to combine a series of markdown files into a single PDF (after converting them to HTML)
  • set up Grasshopper and train our team on how to use it
  • work with Atlassian Support to figure out why our wiki is slow sometimes
  • deal with an AWS fire with AWS support at 1am (this happens very rarely, but I'm always on call)
  • be a sounding board for a developer working on a new piece of software architecture
  • code-review every check-in (after the fact) for a project that needs an extra set of eyes for a while
  • set up DMARC / DKIM for our domains
  • review the UX of a new feature with a colleague before showing it to the rest of the team
  • help a staff member with her computer issues

I realize this list might scare a bunch of people away. If instead you're feeling incredibly excited, please read on.

We're clearly looking for a generalist. Someone with TONS of experience doing all sorts of different programming jobs: client, server, ops, testing, security...

But that's not all: we are looking for someone who loves helping others with their programming challenges.

So, to summarize your skills, we are looking for someone who:

  • is able to work effectively both with CET and PST time zones (see "Location" above)
  • has an extreme breadth of knowledge and experience (front-end to backend to ops)
  • is extremely good at context switching, self-motivating and prioritizing their work
  • is patient, empathetic
  • has great communication skills
  • has a "nothing is beneath me" attitude
  • values getting stuff done way more than chasing the next shiny thing
  • has nothing to prove, happy to do "whatever is needed", doesn't have ambitions to change jobs after a few months
  • is quick and highly productive
  • values "solid" over "fancy"
  • values "shipped" over "perfect"
  • has the ability to learn any programming language "just enough to do the job" quickly
  • ideally has experience developing and running a web app on their own

The Work Environment
We talk about the pros and cons of working at Balsamiq on the Working at Balsamiq page. In short, you'll get to work for a solid company with good values and good, smart people, but without the bureaucracy and internal politics of a large company. For those looking for it, we're a great place to have a second slower, wiser career. ;)

Do you exist? We think you do. We want to believe you do. The fact that this I'm a Boring Programmer blog post has so many comments on it makes us hopeful. If you think I'm being foolish, or that we need more than one person to fill this role, please email me at peldi@balsamiq.comand tell me how wrong I am.

If instead you feel like we wrote this post with you in mind, please fill out the application at https://balsamiq.com/company/jobs/apply/doitall.html

To apply: Online application is here: https://balsamiq.com/company/jobs/apply/doitall.html

2015-05-25FlexibleRemote

Balsamiq

Customer Champion


Balsamiq


marketing

engineer

full time

marketing

engineer

full time

2yr

Apply

Providing amazing customer service is very important to us, it's something we like to compete on. We believe that customer service is the new marketing. Our support staff is very much the face of our company, so we're VERY picky on who we hire, and why we pay way above the industry average.

Please make sure you read what it's like to work at Balsamiq first. We believe what we offer in terms of benefits, freedom, learning opportunities and general family-business-feeling to be pretty special in our industry.

We are looking for TWO people to join our support team and help us rid the world of bad software!

The job:


  • This is not a "call-center" kind of support position. We are looking for a problem-solver who can truly delight our customers with amazing, deep, knowledgeable support.
  • We're very light on process. You'll have the autonomy to act in the best interest of the customer.
  • The job title is "Customer Champion" because you'll be representing our customers' needs and desires within the company. You'll truly be able to influence what we work on and when.
  • Your daily tasks will include:

    1. Answering emails, forums posts, phone calls and possibly chats.
    2. Staying up to date with your product.
    3. Understanding customers’ problems, finding and communicating solutions.
    4. Resolving conflicts with customers.
    5. Escalating bugs to the engineers.
    6. Collecting feedback and feature requests.
    7. Testing features and bug fixes before release.
    8. Influencing the design of new features in order to minimize support load.

      Your skills include:


  • Great communication, comprehension and writing skills.
  • An ability to learn quickly and have technical aptitude.
  • A passion for helping others.
  • Above-average patience and empathy.
  • Ability to take ownership and pride in your work.
  • Ability to work from home, maintaining a good work/life balance and not burning out.

    The process:


    1. Clear out an hour in your schedule and apply here.
    2. You will receive an email from Peldi within a few days, either rejecting your application or to schedule a Skype chat with a few members of the team, so that we can get a sense for each other and answer any questions you might have.
    3. If the chat goes well, we'll do a 3-to-6-month training and trial period as an external contractor.
    4. If that goes well, we'll bring you on full time and shower you with gifts and benefits. :)
2015-05-25FlexibleRemote

Balsamiq

Senior Technical Support Representative (customer Champion)


Balsamiq


senior

support

senior

support

Bologna, Italy2yr

Apply

Providing amazing customer service is very important to us, it's something we like to compete on. We believe that customer service is the new marketing. Our support staff is very much the face of our company, so we're VERY picky on who we hire, and why we pay way above the industry average.

Location:

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