Automattic builds related content, recommendations, and search for websites, e-commerce sites, blogs, and the WordPress.com Reader. We connect millions of publishers with billions of readers every month and look for ways to help new publishers build an audience. We have only just started to scratch the surface of providing engaging, relevant search results for the Open Web.

Our system runs on open source: Elasticsearch, MySQL, Spark, Kafka, HDFS (and WordPress of course).

Sound fun? It is.

Here are some skills that will come in handy:

• Experience with Open Source search systems: Elasticsearch, Solr, Lucene.
  
• Great programming skills in both dynamic and compiled languages (especially PHP and Java/Scala).
  
• Knowledge of scaling search systems: high volume indexing and querying.
  
• Understanding how to combine and build signals from many sources to create and evaluate novel search algorithms.
  
• A strong understanding of distributed computing and system performance.
  
• Ability to take a project from idea to implementation, putting the minimal system needed into production, but with an eye on where we need to be in 5 years.
  
• Great troubleshooting skills.

Through our WordPress.com VIP program, we provide support, hosting, training, and other services to some of the biggest and best WordPress sites on the web.

Your style is to get things done with minimum friction, and to respond rapidly when called on, as well as being super proactive. You view companies as partners, and not just customers, and pride yourself in establishing long-term relationships. You enjoy doing demos and meeting with everyone, from engineers to GMs and VPs of Sales.

In addition, you are:

An amazing communicator; you should be great at holding people’s attention whether presenting, chatting on the phone, or writing a quick blog post.

Comfortable working in a sales role, negotiating terms, and reviewing contracts.

Quick to resolve unexpected challenges, and collaborate with developers.

An expert at distilling goals and wish-lists into concrete next steps.

The position entails managing a customer from pre-sales conversations and contract negotiations, through signup, launch, and beyond.  You’ll be the point person for educating them on new features and opportunities, as well as being an escalation point for anything urgent.

This role requires you to have a deep understanding of the technology and platforms that we run, and being able to communicate with engineers effectively.  Moderate travel is required as well.

How to Apply

Does this sound interesting? If yes, please send a short email to jobs @ this domain telling us about yourself and attach a résumé. Let us know what you can contribute to the team. Include the title of the position you’re applying for and your name in the subject. Proofread! Make sure you spell and capitalize WordPress and Automattic correctly. We are lucky to receive hundreds of applications for every position, so try to make your application stand out. If you apply for multiple positions or send multiple emails there will be one reply.

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You love working with some of the most influential companies on the planet, and helping them get the most out of WordPress and our VIP program.

Your style is to get things done while reducing friction for your colleagues and clients, to respond rapidly when called upon, as well as being proactive. You view companies as partners, and not just customers, and pride yourself in establishing long-term relationships. You enjoy managing projects and timelines, and working with everyone from engineers to GMs and VPs of Sales.

In addition, you are:

Comfortable with a high volume of communication and switching tasks at a moment’s notice

Quick to resolve issues that pop-up, and collaborate with developers

An expert at distilling goals and wish-lists into concrete next steps

Skilled in conflict management and resolution

Undaunted by managing risks in high stakes situations

Excited by kick-off calls and getting everyone on the same page

The position entails managing partners post-sales through launch, and beyond. You’ll be the point person for their projects, as well as being an escalation point. This role requires you to have a deep understanding of the technology and platforms that we run, and be able to communicate with both engineers and business people effectively. Software development and architecture experience will help you succeed, however coding is not in scope for this position. Some moderate travel is required – expect quarterly as a baseline.

How to Apply

Does this sound interesting? If yes, please send a short email to jobs @ this domain telling us about yourself and attach a résumé. Let us know what you can contribute to the team. Include the title of the position you’re applying for and your name in the subject. Proofread! Make sure you spell and capitalize WordPress and Automattic correctly. We are lucky to receive hundreds of applications for every position, so try to make your application stand out. If you apply for multiple positions or send multiple emails there will be one reply.

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As a Happiness Engineer, helping people is your passion. Maybe you’ve developed your own support philosophy by reading books like Delivering Happiness or Exceptional Service, Exceptional Profit. Perhaps you’re a contributor in an online support community such as the WordPress.com forums or WordPress.org forums.
Our goal is to build relationships based on trust which result in happy, passionate, loyal customers and colleagues through listening to their needs and guiding them to the fullest use of the products we offer.
Interested in learning more about how our team works? Check out Andrew Spittle’s talk at UserConf.
In general, a typical day involves:
Helping people use Automattic’s products, including WordPress.com, Jetpack, Gravatar, and more
Troubleshooting, investigating, and creating detailed bug reports
Crafting and editing helpful support documentation
Being an active member of a team that provides around the clock support to our users via live chat, forums, and email
Building a community of support by sharing knowledge and insight amongst team members
Being a Happiness Engineer requires:
Patience, grace, and a sense of humor
Excellent writing and communication skills
Working knowledge of WordPress, HTML, and CSS
A knack for taking technical language and making it understandable
A passion for solving tough problems and proposing elegant solutions
Happiness Engineers must be fluent and eloquent in written English. If you know additional languages, be sure to let us know! We’re always looking for friendly folks to help our global community.
The WordPress.com and WordPress.org forums are fantastic places to gain the experience required for this position. If you are already active there, let us know! Send a link to your forum profile and we’ll check it out. If you’ve published any tutorials or support articles, include links or attachments in your email.
Transforming publishing on the web is no small task. We are looking for people with the right mix of compassion, writing skills, and technical knowledge to get the job done. If that describes you, then we would love to chat.
How to Apply
Does this sound like a perfect fit? If yes, please send an email to jobs @ this domain telling us about yourself and attach a résumé. Let us know what you can contribute to the team. If you’ve read any of the books on support we mentioned above, let us know what you thought of them. Consider telling us about a great support experience you’ve had, and what made it so amazing. Include the title of the position you’re applying for and your name in the subject. Proofread! Make sure you spell and capitalize WordPress and Automattic correctly. We are lucky to receive hundreds of applications for every position, so try to make your application stand out. If you apply for multiple positions or send multiple emails there will be one reply.
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We’re building new ways to interact with WordPress. They’re simple, fast, and highly usable. They’re written in the latest web technologies and are being used by millions of people. We want you to help. We’re looking for an experienced JavaScript engineer with:
A rock solid understanding of the core JavaScript language, HTML5 and CSS3.
Familiarity with a server-side language like PHP, Ruby or Python.
Proficiency developing well structured web applications using modern JavaScript tools like React and Browserify.
A passion for creating experiences that users will rave about.
The ability to iterate and ship ideas quickly, with loose (at best) direction.
A love of Open Source software.
How to Apply
Does this sound interesting? If yes, please send a short email to jobs @ this domain telling us about yourself and attach a resumé. Let us know what you can contribute to the team. Include the title of the position you’re applying for and your name in the subject. Proofread! Make sure you spell and capitalize WordPress and Automattic correctly. We are lucky to receive hundreds of applications for every position, so try to make your application stand out. If you apply for multiple positions or send multiple emails there will be one reply.
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