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There are now 3 Remote Jobs at Airtable tagged Customer Advocate, Product Support and Saas
such as Visual communications designer San Francisco, Customer Support Advocate and Senior QA Analyst (Contract)

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Airtable

 

Senior QA Analyst (contract)

verified
USA Only

Senior QA Analyst (contract)  


Airtable

USA Only

#qa #qualityassurance #testing

qa

testing

analyst

#qa #qualityassurance #testing

qa

testing

analyst


👁 3,495 viewed | ✍️ 639 applied (18%)
# Part spreadsheet, part database, and entirely flexible, teams use Airtable to organize their work, their way.\n\nAirtable presents many unique challenges as a product that covers a wide range of use cases used by people of all backgrounds. As a Contract Quality Assurance Analyst you will develop test cases and debug issues that our users might encounter. You’re not just testing across devices and browsers, but across teams, applications, and use cases. There are regular product additions and improvements, so you’ll be able to shape and improve the Airtable experience for users everywhere.\n\n**About Airtable**\n\nAirtable's mission is to democratize software creation, similar to the way the Macintosh democratized personal computing. Software is arguably the most important creative medium of the last century, yet most people cannot build their own software. Airtable gives people and companies a “lego kit” they can use to create custom applications on their own, regardless of technical experience.\n\nWe’ve raised $170M in venture funding, including most recently a 100M Series C from Benchmark, Thrive, and Coatue.\n\nLearn more about the product and signup at http://airtable.com\n\n# Responsibilities\n **What you'll do**\n* Moderate to high level understanding of how app's and websites work, understanding of API's, relational databases, and development frameworks\n* Comfortable getting into dev console or looking at a stack trace to help debug an issue, and are able to reproduce complex bugs with minimal reproduction steps\n* Has good product design and UX sensibilities, can build test plans that account for multiple use cases\n* Takes initiative on opportunities to improve the QA process, and to expand test coverage and capabilities\n* Is able to look at a change and see how it impacts user workflows and can anticipate pain points and suggest enhancements or provide workarounds \n\n# Requirements\n**Who you are**\n* You have two to four years of technical coursework and/or cumulative years of QA experience working with a technical team\n* You can create flexible and reusable test cases that can cover a wide range of use cases and edge cases\n* You understand that testing thoroughly is the key to provide best opportunity for multiple teams to succeed. You are comfortable working with other teams to understand common pain points and incorporate into new test scenarios\n* Nice to have: willingness or ability to maintain automation tests (low to "no-code" alternatives are also ok), proficiency with formulas, or proficiency with Airtable\n* You have empathy for your users (and your coworkers) and high emotional intelligence\n\n#Location\n- USA Only

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Airtable


Customer Support Advocate

verified

Customer Support Advocate


Airtable


customer advocate

product support

saas

product manager

customer advocate

product support

saas

product manager


👁 13,212 viewed | ✍️ 1,209 applied (9%)
Airtable is seeking an enthusiastic Customer Support Advocate who can act as the champion of our customers. Airtable users span every industry and every function—they are cattle farmers, Fortune 500 companies, and city governments—which means our Customer Support A will be supporting a diverse and dynamic range of use cases. \n\nWe're looking for someone who excels at identifying the root of a problem (distinguishing between proximate and ultimate causes), and whose passion is uncovering creative, out-of-the-box solutions. The right person won’t just field questions, but will use our support platform as a vehicle to identify and solve the deeper needs of our customers. The role requires high empathy and an entrepreneurial spirit: the right answer won't always be obvious, but you see this as part of the fun!\n\nOur customer support team is small but growing rapidly, which means that this is a unique opportunity to help define Airtable’s voice and support function. The job is fully remote--we’re a flexible team and believe your best work can be done anywhere.\n\n# Responsibilities\n **What you’ll do**\n\n* Provide exceptional, consultative customer service, helping everyone--from nonprofit managers to Fortune 500 executives--realize their goals through Airtable\n* Collaborate with your peers on the Product Specialist, Customer Success, and Sales teams to ensure our customers are getting the most out of their Airtable experience.\n* Develop product expertise in Airtable, learning to model any kind of workflow, from editorial calendars for major publications to fire truck inventories for fire departments.\n* Understand and capture customer feedback to help highlight trends for future product, growth, and marketing initiatives.\n* Anticipate customer needs and problems before they surface; develop deep customer intuition.\n\n**Why's this job awesome? Because you'll:**\n\n* Be working with customers who are truly excited about Airtable and eagerly looking for your help in becoming Airtable masters\n* Have the opportunity to fly to HQ in San Francisco twice a year for fun team-building events\n* Work out of the comfort of your own home (we offer a $5,000 stipend toward making your remote office as comfortable and productive as possible)\n* Work within a remote-friendly culture with an incredible team \n\n# Requirements\n**Who you are**\n\n* Problem solving excites you!\n* Written communication is your forté; you can distill complicated topics into something clear and succinct\n* You approach every situation with high empathy\n* You believe support can transform user experience\n* You are a self-starter who takes initiative and is energized even when a clear path isn’t laid out for you\n* You're willing to travel to San Francisco twice per year\n* You have 1+ years of professional experience, ideally in a fast-paced environment\n* You have experience setting up and using Airtable (personally or professionally)\n* Bonus points if\n* You have experience working for a high-growth startup\n* You have a background in education\n* You’ve worked in a customer-facing role before\n* You have a consulting background or professional project management experience\n\n**What we offer**\n\n* Health care: we have you 100% covered (and your dependents 50% covered) with competitive medical, dental, and vision insurance. You'll also be eligible for a complimentary membership to One Medical Group.\n* Learning & Development: we offer a $2,000 per year stipend for your personal career development\n* Gym Membership: We’re proud to provide employees in our San Francisco and New York offices with complimentary gym memberships to Equinox, or up to $100/month reimbursement towards any other gym.\n* Generous PTO, sick leave, and parental leave\n\n**About Airtable**\n\nAirtable's mission is to democratize software creation, similar to the way the Macintosh democratized personal computing. Software is arguably the most important creative medium of the last century, yet most people cannot build their own software. Airtable gives people and companies a “lego kit” they can use to create custom applications on their own, regardless of technical experience.\n\nWe’ve raised $170M in venture funding, including most recently a 100M Series C from Benchmark, Thrive, and Coatue.\n\nAirtable is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.\n\nLearn more about the product and signup at http://airtable.com

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# How do you apply?\n\n This job post is older than 30 days and the position is probably filled. Try applying to jobs posted recently instead.
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👉 Please reference you found the job on Remote OK, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

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