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There are now 22 Remote Jobs at Action Verb tagged Sys Admin, Medical and Engineer
such as Work From Home Hosting Customer Service Representative, Full-Time Designer For Our Web Applications (React.js), Marketing Websites and Corporate Identity and Senior Developer For Systems and Application Development And Other Roles. Ruby, Java, C++.

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Action Verb

 

Senior Frontend Engineer

Senior Frontend Engineer  


Action Verb


front end

senior

engineer

front end

senior

engineer

5mo
\nAre you an expert at React, Redux, Webpack, browser APIs, ES8, and the rest of today’s modern frontend stack? Do you want to work on a web application used by hundreds of thousands of users?\n\nIf so, we’d like you to learn about Files.com!\n\nAt Files.com, we’ve invested heavily in the React/Redux platform and are looking to expand our growing team of frontend developers. As a frontend developer at Files.com, you will work on all of our client-facing web applications that are primarily written in Javascript targeting a web browser.\n\nAdditionally, you will get the opportunity to work on mobile apps using React Native as well.\n\nOur frontend developers are responsible for all client-side code that runs in browsers and mobile apps here at Files.com. We use state-of-the-art tooling, such as React 16, Redux, Redux-Saga, and React Native on the mobile side.\n\nWe obsess about testing, code reviews, and keeping production code size low.\n\nFiles.com currently has many features that are available in its API that are not available in its frontend UIs, so a considerable part of this job will be building out new features and releasing them to customers as soon as they’re ready.\n\nHere are some example projects that our Frontend Developers have worked on recently or will work on soon:\n\n\n* Rebuilding our internal CRM dashboard in React.\n\n* Building a browser-based file uploader that works in all browsers, supports resume, and is able to automatically detect the closest server for uploading.\n\n* Building notification panes that show “push notifications” to our users about updates to their files or workflows.\n\n* Enhancing our security by adding several new Two-Factor Authentication methods, such as U2F, SMS, and Yubikey.\n\n\n\n\nMinimum Qualifications:\n\n\n* 5+ years of applicable experience.\n\n* Experience building and delivering React/Redux applications that have seen actual production usage.\n\n* Understanding of the language features of ES6 and ES8.\n\n* Understanding of common browser APIs and recent extensions to the HTTP protocol as they relate to frontend development.\n\n* Understanding of how to write secure frontend code and an awareness of common web application security vulnerabilities.\n\n* Testing and the ability to write unit tests/specs (we use popular JavaScript testing frameworks)\n\n\n\n\nPreferred Qualifications:\n\n\n* Experience with at least one major Redux side effect library such as Redux-Thunk, Redux-Saga, Redux-Loop (We use Redux-Saga).\n\n* Contributions to major open source projects.\n\n\n

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Action Verb


Customer Success

Customer Success


Action Verb


customer support

non tech

customer support

non tech

6mo
\nDo you enjoy troubleshooting technical issues and are detail-oriented? Are you able to communicate technical information simply and easily to technical and non-technical customers?\n\nIf so, we’d like you to learn about Files.com!\n\nAt Files.com, we believe that providing great customer support is a matter of integrity.\n\nWe won’t feel good about the product we’ve built if customers can’t figure out how to use it, if it has incomplete documentation, or if bugs don’t get resolved.\n\nSo we invest heavily in our Customer Success team with the goal of being overstaffed so that our customers get the best experience possible.\n\nOur Customer Success (Support) Team’s name reflects its primary goal: maximizing our customers’ success.\n\nDaily responsibilities in pursuit of this goal include responding to customer product inquiries and providing technical support.\n\nYou will will help triage customer reported issues and respond to them via phone, email, and chat.\n\nIn addition to providing customized solutions and recommendations, you will be asked to track recurring issues and report them to the appropriate team or individual.\n\nYou can further specialize in things like technical documentation, internationalization, and knowledge-base once hired into this role.\n\nMinimum Qualifications:\n\n\n* \n\nBachelor’s degree or relevant experience.\n\n\n* \n\n5+ years of Customer Support / Service experience for a SaaS or technical business services company.\n\n\n* \n\nAbility to communicate technical information in a simplified, easy to understand manner.\n\n\n* \n\nExcellent written and verbal communication skills.\n\n\n* \n\nTop-notch customer demeanor.\n\n\n\n\n\nPreferred Qualifications:\n\n\n* \n\n10+ years of Customer Support / Service experience.\n\n\n* \n\nKnowledge of hosting-related topics and technologies like TCP/IP, IP routing, DNS, FTP, HTTP, Email, Firewalls, SSL/TLS, Unix, or Linux.\n\n\n* \n\nExperience working on a remote team.\n\n\n\n

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Action Verb


Accessibility Designer

Accessibility Designer


Action Verb


6mo
\nAre you passionate about universal / inclusive design and excited about working on applications with hundreds of thousands of users? Does it bother you when you see text that is too small to be read, colors that are not contrasted enough, or a website that is too difficult to navigate?\n\nIf so, we’d like you to learn about Files.com!\n\nAccessibility is not just about compliance here at Files.com. Sure, we have government contracts that require that we make our software accessible, but that’s not why we do it. We do it because we see it as our responsibility.\n\nAnd we’re looking for someone who can lead the charge at Files.com of making sure that everything we produce is usable by anyone.\n\nAs our in-house accessibility expert, you will identify accessibility gaps in existing product designs and other forms of communication and work toward resolving those.\n\nYou will also you will work closely with our design and engineering teams to educate us on best practices.\n\nAs a designer or frontend engineer, you will help craft world class products using a blend of industry-standard and cutting-edge tools.\n\nMinimum Qualifications:\n\n\n* \n\n5+ years of directly applicable experience.\n\n\n* \n\nStrong familiarity with accessibility design principles and initiatives.\n\n\n* \n\nAbility to code from scratch using HTML, CSS, and Javascript.\n\n\n* \n\nPortfolio of sample projects highlighting design for web based applications, mobile applications & consumer facing web sites and/or applications.\n\n\n* \n\nComfort coding and implementing your UI/UX design decisions.\n\n\n\n\n\nPreferred Qualifications:\n\n\n* \n\nCertification(s): CPACC, WAS, or CPWA.\n\n\n* \n\nExperience working on heavily trafficked web and mobile applications.\n\n\n* \n\nPrevious work with a SaaS company.\n\n\n* \n\nContributions to major open source projects.\n\n\n\n

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Action Verb


FTP SFTP Server Developer

FTP SFTP Server Developer


Action Verb


dev

digital nomad

dev

digital nomad

6mo
\nAre you an expert in the inner workings of the FTP protocol or SFTP protocol? Would building a server that achieves perfect compatibility with the RFC while still managing to support buggy clients make you smile?\n\nIf so, we’d like you to learn about Files.com!\n\nFiles.com is one of the largest providers of commercial FTP and SFTP server hosting in the world. Our service was originally launched as BrickFTP, and even though we’ve grown beyond FTP in our service offerings, we have thousands of businesses that rely on our services 24/7 for reliable FTP and SFTP server hosting.\n\nOur FTP and SFTP server code is primarily written in Java and leverages open source code from the Apache foundation (that we have considerably extended).\n\nWe’re looking for a rare unicorn who knows FTP and/or SFTP at a protocol level and knows Java to help us modernize our FTP and SFTP server code and implement many new exciting features.\n\nAs an FTP or SFTP server developer at Files.com, you’ll take ownership of our FTP and SFTP server code, helping us keep it modern, fast, and maintainable, while implementing exciting new features.\n\nThese codebases are currently written in Java, and we want applicants to be comfortable in Java, but we are also interested rewriting these in more modern languages such as Go or Elixir, especially if we can leverage existing FTP or SFTP libraries.\n\nIn this role, you’ll work on the following things and more:\n\n\n* \n\nKeeping our SSH and TLS cryptography up to date, including integrating new ciphers and curating the list of approved ciphers for maximum security.\n\n\n* \n\nEnsuring that our FTP and SFTP server products are maximally compatible with the wide range of client software in the wild (even the buggy software).\n\n\n* \n\nOptimizing our FTP and SFTP servers for speed and throughput so our customers get the fastest server experience possible.\n\n\n* \n\nIntegrating new features such as client-side encryption.\n\n\n\n\n\nMinimum Qualifications:\n\n\n* \n\n5+ years of directly applicable experience.\n\n\n* \n\nDeep understanding of the FTP and/or SFTP protocols at the protocol level. Having written an FTP or SFTP client or server in the past would be a strong indicator of this.\n\n\n* \n\nStrong Computer Science background and understanding of algorithms and data structures.\n\n\n* \n\nHistory developing and supporting actual applications that have seen production usage with a large userbase.\n\n\n* \n\nComplete understanding of how to write secure code and an awareness of common web application security vulnerabilities.\n\n\n* \n\nSolid experience with Java, ideally the new features in Java 8 and Java 10.\n\n\n\n\n\nPreferred Qualifications:\n\n\n* Participation in open source projects, including ideally being the maintainer for a package that sees large usage in the community.\n\n\n

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Action Verb


Senior Devops Engineer

Senior Devops Engineer


Action Verb


devops

senior

engineer

devops

devops

senior

engineer

devops

7mo
\nHave you built and managed large cloud server deployments that have seen real production usage? Are you an expert at automation tools like Chef, Consul, Terraform, and Kubernetes? Does having an amazing logging system like Splunk or ELK really get you excited? If so, we’d like you to learn about Action Verb.\n\nWe’re looking to hire more engineers to fill roles on our Infrastructure team, which is responsible for keeping our network of 100 cloud servers across 8 AWS regions and their associated services running like a well-oiled machine.\n\nYou’ll be working with our existing deployments of Chef, Ansible, Consul, Terraform, ELK, Grafana, Statsd, Asterisk, MySQL, Redis, Memcached, Zeromq, Puma, Jenkins, and many other exciting open source systems. But you’ll also be free to deploy anything else if it gets the job done!\n\nDay-to-Day:\n\n\n* Develop, operate, and troubleshoot the systems that keep our company running.\n\n* Build, maintain and extend our automation.\n\n* Pioneer, evaluate, and deploy new technologies for the entire engineering organization.\n\n* Be part of an on-call rotation with other members of the Infrastructure Team.\n\n\n\n\nRequired Experience:\n\n\n* Experience managing large cloud server deployments that have seen real production usage.\n\n* Experience building distributed, failure-resistant architecture, including disaster recovery, backups, failover, etc.\n\n* Experience with the advanced features of public cloud platforms such as AWS or Azure (we use AWS).\n\n* Significant experience working with GNU/Linux servers, including a complete understanding of the command line, /proc, services, etc.\n\n* Comprehensive understanding of networking concepts, including layers, firewalls, DNS, VPN, etc.\n\n* Proficiency with configuration management tools, such as Chef or Puppet, and fluency with at least one major scripting language.\n\n* Familiarity with large scale monitoring and analysis systems, such as ELK or Splunk (we use ELK).\n\n* Complete understanding of how to build secure infrastructure and an awareness of common server security vulnerabilities.\n\n* History managing a large database at scale (we use MySQL).\n\n\n

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Action Verb


Lead Ruby Developer

Lead Ruby Developer


Action Verb


dev

ruby

exec

digital nomad

dev

ruby

exec

digital nomad

12mo
\nWe are looking for a senior Ruby developer to take charge of our products, with a focus on BrickFTP (https://brickftp.com/).\n\nFor This Role, We Want To See This Track Record of Results:\n\n\n* \n\nHistory developing and supporting actual Ruby-on-Rails applications that have seen production usage with a large userbase.\n\n\n* \n\nParticipation in open source Ruby gem projects, including ideally being the maintainer for a Gem that sees large usage in the community.\n\n\n* \n\nStrong Computer Science background and understanding of algorithms and data structures.\n\n\n* \n\nComplete understanding of how to write secure code and an awareness of common web application security vulnerabilities.\n\n\n* \n\nAppreciation for testing and the ability to write specs using RSpec.\n\n\n\n\n\nBonus points if you make contributions to open source projects.  If you want to keep doing that, we will support it.

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Action Verb


Senior UI UX Designer

Senior UI UX Designer


Action Verb


design

senior

digital nomad

design

senior

digital nomad

12mo
\nAre you an app and web designer who gets excited about the idea of working on apps that are used by 100,000s of users?\n\nWould you get excited about an opportunity to use the latest CSS3 tools in a production website?\n\nIf so, please read on.\n\nFor The Role of Designer, We Want To See This Track Record of Results:\n\n\n* Experience designing and supporting actual web applications that have seen production usage with a large userbase.\n\n* Comprehensive understanding of UI/UX principles\n\n* Able to develop a marketing website from scratch using HTML, CSS, and JavaScript.\n\n\n\n\nThis position is designed to appeal to designers who are not afraid to get their hands dirty writing code. You will be working on web applications, mobile apps, desktop apps, marketing websites, and email.\n\nWe expect to see an extensive portfolio that includes both static websites and applications. We want our designers to be able to work on both apps and brochure/marketing websites.

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Action Verb


Lead Frontend Developer

Lead Frontend Developer


Action Verb


front end

dev

exec

digital nomad

front end

dev

exec

digital nomad

12mo
\nWe need someone to lead the front end development of our core product, BrickFTP, as well as other projects that are in various stages. We recently transitioned to React for the frontend of BrickFTP, and want someone to take charge of adding new enterprise features, keeping everything modern, and problem solving the unique issues we face as a major file transfer and storage service. And as the frontend team grows, this person should be capable of managing them.\n\nFor This Role, We Want To See This Track Record of Results:\n\n\n* Experience building and delivering React.js applications that have seen actual production usage.\n\n* At least 5 years of applicable experience.\n\n* Strong understanding of the Javascript language itself, including changes in ES8, ES6, as well as recent updates to CSS.\n\n* Understanding of how to write secure frontend code and an awareness of common web application security vulnerabilities.\n\n* Testing and the ability to write unit tests/specs (we use popular JavaScript testing frameworks).\n\n\n\n\nBonus points for making contributions to major open source projects.  If you want to keep making open source contributions, we would support that!

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Action Verb


UI UX Application Website Designer For 16 Person All Saas Company

UI UX Application Website Designer For 16 Person All Saas Company


Action Verb


saas

design

digital nomad

saas

design

digital nomad

2yr

Stats (beta): 👁 2,319 views,✍️ 0 applied (0%)
\nHi! We’re Action Verb.\n\nWe build two Infrastructure-as-a-Service Platforms that empower organizations worldwide.\n\nOur products include BrickFTP, a hosted file sharing service for business, and Vae Platform, a unique web hosting platform with an integrated CMS system.\n\nOur company consists of 15 (but growing to 19 by the end of the year) full time USA-based staff, as well as sales and support outposts in France, Germany, and Latin America.\n\nOur infrastructure platforms are used by over 2,000 enterprises and SMBs, including Mozilla, Canonical, UPS, DirecTV, GoPro, Marriott, and more.\n\nOur Success Strategy\n\nWe’ve been able to achieve the rare combination of high double-digit annual growth and industry leading profitability.\n\nWe do it by aggressively recruiting the absolute best and brightest people and structuring our company in a way that makes them want to work here forever.\n\nIt’s easy to say, but exceptionally hard to execute. Here’s how we do it.\n\nWe Practice Holacracy\n\nWe are one of the early adopters of Holacracy, a new style of running an organization in a self-organizing manner that draws inspiration from agile software development and lean manufacturing processes.\n\nRather than hiring people for exactly one job description, we instead look to find well rounded team members with skills in software engineering, design, marketing, sales, and our other needs who are interested in filling multiple roles within the organization.\n\nAs a self-organizing team, our people have multiple roles and our role descriptions are regularly updated via small iterations. As their interests change and our needs change, the roles people fill change dynamically over time.\n\n"Most startups believe in iteration of their products. Now they need to apply the same thinking to their organizations."\n– Adam Pisoni, Yammer co-founder & CTO\n\nHolacracy is not unstructured: you’ll have a clear understanding of your current roles and responsibilities, as well as a set of rules and processes for changing those roles and responsibilities in real time.\n\nEven though Holacracy is a lot to learn, we have a great onboarding process and the rest of our team will guide you through your first few months. You’ll also have the opportunity to attend a weeklong official Holacracy training event at our expense.\n\nMORE ABOUT OUR HOLACRACY PRACTICE→\n\nWe also practice Open Book Management, meaning that we share the exact details of our Balance Sheet and P&L Statement with our entire team in real-time, ensuring that our staff has the data they need to treat the business as if it were their own.\n\nMORE ABOUT OPEN BOOK MANAGEMENT→\n\nOur team members work from home and choose their own hours, allowing them to make time for family, recreation, vacations, or anything that is important to them.\n\nEvery full-time team member gets 10 company-wide holidays per year as well as 20 paid time off days intended to be used for vacations. Go have fun. Don’t work all the time.\n\nOur team members also work hard, are constantly learning, and accomplish a ton for the company in the time that they are working.\n\nOur team spends at least 12 days together face-to-face per year at four to six in-person meetings spread out through the year and hosted all over the country. We try to do these meetings in cities that are fun to visit. In the last few years, we’ve been to Austin, Orlando, Minneapolis, San Diego, Las Vegas, New York City, Detroit, and Fort Lauderdale.\n\nDesign Skills We’re Looking For\n\nThis position is designed to appeal to designers who are not afraid to get their hands dirty writing code. You will be working on web applications, mobile apps, desktop apps, marketing websites, and email.\n\nWe are looking for candidates who bring the following skills to the table:\n\n\n* Experience with web application design, marketing website design, and offline (print) design\n\n* Comprehensive understanding of UI/UX principles\n\n* Solid web front-end development skills in HTML, CSS, and JavaScript. Even though we have a great team to help you integrate your designs with our applications, in order to be a great application designer, we expect that you can implement enough JavaScript to make your designs come to life (even in a basic way).\n\n* Experience and interest in both actual application design and marketing design. We want our designers to be able to work on both sides.\n\n* History designing and supporting actual applications that have seen production usage with a large userbase.\n\n\n\n\nOur best applicants tend to have at least 5 years history of producing marketing websites and web or mobile applications.\n\nWe expect to see an extensive portfolio that includes both static websites and applications.\n\nSome of Our Core Beliefs\n\nWe believe that everyone in the company should have programming skills. We want everyone here to be able to take their ideas and bring them to life. For designers, that means you have to be able to write code. It doesn’t mean you have to be an expert, but you should at least be able to implement intermediate-level jQuery and also work with React.\n\nWe believe that allowing and supporting 100% remote work gives us access to great people we wouldn’t otherwise be able to hire. We tend to hire folks who are later in their careers, which means they usually have their family established somewhere. By offering remote work, we can hire the best people, no matter where they’re located.\n\nWe believe that the best way we can acquire top talent is by being an amazing place to work. Work from home, travel with the team, and surround yourself with top tier people at Action Verb. Read about everything we’ve done to make working at Action Verb great.\n\nWe believe that building great infrastructure and platform products requires a great internal infrastructure. We have Continuous Integration, a full staging environment, and considerable test coverage. We built our own application deployment system. We self-manage our server environment on Amazon Web Services and custom hardware.\n\nWe believe that engineers should support what they build. We expect our teammates to take responsibilty for the engineering decisions they make. If there are performance problems in production, nobody should have to chase anyone down. All engineers participate in a 24/7 on-call rotation and all engineers speak to customers.\n\nWe believe in building products that we actually use ourselves. We are our own toughest critics and we put all of our products through their paces every day.\n\nREAD THE REST OF OUR CORE BELIEFS→\n\nSalary and Pay\n\nAs you might expect from a company that is so open, we also post our salary information right here in the job post. We will pay you $100,000 in your first year, plus a great benefits package, and a $2,500 signing bonus to purchase a new computer.\n\nAfter your first year with Action Verb, we will update your salary based on the value that you have been able to demonstrate for the company. We continue to update salary levels every year. It is possible to reach a pay level of double the starting salary if you come in and absolutely crush it.\n\nWe fully pay for your health insurance (exact plan details depend on your state of residence), and we’ll pick up the tab for 50% of your spouse or family if they wish to also join the healthcare plan. We want your family to be healthy.\n\nWe recognize that other companies may offer higher initial salary offers or signing bonuses, but at Action Verb, we know that for our ideal candidate, the exact level of pay is just one criteria by which they choose where to work. Our goal is to offer the greatest work environment possible and pay people well enough to make it possible for them to join the team. Come learn our way of working, take on as many roles as you can, and establish yourself as a valuable asset to us. Then after your first year, we’ll re-evaluate your salary and make sure it’s more than fair, given the value you’ve been able to generate for the company.\n\nPlus, you can join Action Verb Risk Free because of our $7,500 Quitting Bonus Within Your First 90 Days.\n\nWe get it. Holacracy is new. Working remote is hard. We love these things about our culture, but you might not be sure if you do. Or maybe you just don’t trust us that we really do embody the Core Beliefs on this webpage. To our prospects who may be on the fence about joining Action Verb, we want to make one more offer to push you over the edge and convince you to join us.\n\nIf you don’t like working at Action Verb for any reason, quit within the first 90 days and receive a $7,500 quitting bonus. That should be enough to keep you and your family afloat while you decide on your next path. We hope that you won’t take us up on the offer, but we want you to feel good knowing that it’s there.\n\nReady To Apply?\n\nWorking here isn’t for everyone, but if you think it might be for you, please apply.\n\nWe only read cover letters in our first screening round, so make sure yours counts. The following are topics we’d like to see addressed in your cover letter:\n\n\n* Why does this opportunity specifically appeal to you?\n\n* How well do you align with Our Core Beliefs? Is there anything you would add or change?\n\n* Why would working remotely for Action Verb change your life for the better?\n\n* Are you familiar with Holacracy? Any questions or concerns?\n\n* What’s lacking in your current work arrangement that we could improve?\n\n* What are your philosophies on design?\n\n* What does designing great software look like?\n\n\n\n\nWe look forward to reading your letter!

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Action Verb


Full Stack Engineer

Full Stack Engineer


Action Verb


full stack

engineer

full stack

engineer

2yr

Stats (beta): 👁 360 views,✍️ 0 applied (0%)
\nHi! We’re Action Verb.\n\nWe build two Infrastructure-as-a-Service Platforms that Engineering and Marketing professionals use to power their products and services.\n\nOur products include BrickFTP, a hosted file sharing service for business, and Vae Platform, a unique web hosting platform with an integrated CMS system.\n\nOur company consists of 8 full time USA-based Engineers, as well as sales and support outposts in France, Germany, and Latin America. We’re looking to grow our family by one or two faces.\n\nOur infrastructure platforms are used by over 2,000 enterprises and SMBs, including Mozilla, Canonical, UPS, DirecTV, GoPro, Marriott, and more.\n\nWe’ve been able to achieve the rare combination of high double-digit annual growth and industry leading profitability.\n\nWe do it by aggressively recruiting the absolute best and brightest engineers and structuring our company in a way that makes them want to work here forever.\n\nIt’s easy to say, but exceptionally hard to execute. Here’s how we do it.\n\nWe are one of the early adopters of Holacracy, a new style of running an organization in a self-organizing manner that draws inspiration from agile software development and lean manufacturing processes.\n\nRather than hiring people for exactly one job description, we instead look to find well rounded team members with skills in software engineering, design, marketing, sales, and our other needs who are interested in filling multiple roles within the organization.\n\nAs a self-organizing team, our people have multiple roles and our role descriptions are regularly updated via small iterations. As their interests change and our needs change, the roles people fill change dynamically over time.\n\n"Most startups believe in iteration of their products. Now they need to apply the same thinking to their organizations."\n– Adam Pisoni, Yammer co-founder & CTO\n\nLearn more about our Holacracy practice.\n\nHolacracy is not unstructured: you’ll have a clear understanding of your current roles and responsibilities, as well as a set of rules and processes for changing those roles and responsibilities in real time.\n\nEven though Holacracy is a lot to learn, we have a great onboarding process and the rest of our team will guide you through your first few months. You’ll also have the opportunity to attend a weeklong official Holacracy training event at our expense.\n\nWe also practice Open Book Management, meaning that we share the exact details of our Balance Sheet and P&L Statement with our entire team in real-time, ensuring that our staff has the data they need to treat the business as if it were their own.\n\nLearn more about Open Book Management.\n\nOur team members work from home and choose their own hours, allowing them to make time for family, recreation, vacations, or anything that is important to them.\n\nEvery team member gets 10 company-wide holidays per year as well as 20 paid time off days intended to be used for vacations. Go have fun. Don’t work all the time.\n\nOur team members also work hard, are constantly learning, and accomplish a ton for the company in the time that they are working.\n\nOur team spends at least 12 days together face-to-face per year at four quarterly meetings that are hosted all over the country. We try to do these meetings in cities that are fun to visit. In the last few years, we’ve been to Austin, Orlando, Minneapolis, San Diego, Las Vegas, New York City, and Detroit.\n\nAs you might expect from a company that is so open, we also post our salary information right here in the job post. We will pay you $100,000 in your first year, plus a great benefits package, and a $2,500 signing bonus to purchase a new computer.\n\nAfter your first year with Action Verb, we will update your salary based on the value that you have been able to demonstrate for the company. We continue to update salary levels every year. It is possible to reach a pay level of double the starting salary if you come in and absolutely crush it.\n\nWe fully pay for your health insurance (exact plan details depend on your state of residence), and we’ll pick up the tab for 50% of your spouse or family if they wish to also join the healthcare plan. We want your family to be healthy.\n\nWe recognize that other companies may offer higher initial salary offers or signing bonuses, but at Action Verb, we know that for our ideal candidate, the exact level of pay is just one criteria by which they choose where to work. Our goal is to offer the greatest work environment possible and pay people well enough to make it possible for them to join the team. Come learn our way of working, take on as many roles as you can, and establish yourself as a valuable asset to us. Then after your first year, we’ll re-evaluate your salary and make sure it’s more than fair, given the value you’ve been able to generate for the company.

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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Action Verb


Work From Home Hosting Customer Service Representative

Work From Home Hosting Customer Service Representative


Action Verb


sys admin

medical

engineer

full time

sys admin

medical

engineer

full time

4yr

Stats (beta): 👁 1,172 views,✍️ 0 applied (0%)
\nDo you understand hosting?\n\nDo you enjoy talking on the phone to customers and prospects?\n\nCan you write emails with perfect grammar, every time?\n\nDoes making a customer happy make you happy?\n\nAre you willing to go the extra mile to look after our customers?\n\nIf so, we have an awesome, full-time career opportunity at a fun, laid-back tech company.\n\nWe're Action Verb, and we're looking to hire two full time customer support professionals to join our team.  You'll be a front line customer support representative for BrickFTP (http://brickftp.com/), Vae Platform (http://www.vaeplatform.com/) and other products that we have in development. \n\nRecruiters, please stop reading now.  We only want to talk directly to interested candidates.\n\nWho's Action Verb?\n\nAction Verb is a bootstrapped, profitable company founded in 2007.  Action Verb offers two main products:  BrickFTP,  a hosted file sharing service for business, and Vae Platform, a unique web hosting platform with an integrated SaaS CMS system.  Our SaaS services have over 1,000 paying customers and a total userbase of about 20,000 users.\n\nWe're a small company -- you'll be the 6th person on the team when you join.  We all work from home and communicate via HipChat.\n\nYou can check out our website at http://actionverb.com/.\n\nHere's what you'll be doing.\n\nYou'll be responding to support tickets via email and telephone.   These tickets typically relate to billing or technical problems with our hosting platforms.  You'll learn the details of all our products and be able to offer suggestions to customers.  You'll work with our engineers to resolve any technical issues that come up. \n\nYou'll maintain a back-and-forth conversation with customers letting them know the progress of anything you're having fixed for them.  You'll give our customers '5-star' service.  We have a reputation for really caring about our customers, and you'll help us maintain that.\n\nYou'll be 'the face' of our business to all our prospective and current customers.\n\nYou'll patiently deal with users who don't fully understand our products.  \n\nHowever, most of our customers are highly technical CTOs or IT director-types, so we hope that your time will be spent mostly with high-level customers who understand our products.\n\nHere are the details of the job offer.\n\nThis is a full-time, salaried work-from-home position, with full health, dental, and vision benefits.  The pay is up to $60,000 per year plus profit sharing from our hosting products.  12.5% of all profits from our business are paid into a bonus pool, which are paid out to all employees based on your relative salary.\n\nWe also provide annual raises to employees who continue to work for Action Verb.\n\nYou will get to travel with the rest of the team on four trips per year for training and brainstorming.  \n\nThe total work demands (in terms of actual time spent working with customers) are considerably less than 40 hours per week, however, we are looking for someone who will be able to be on-call/accessible to our customers all 7 days per week, from 9am-8pm EST.  \n\nThe phone call and off-hour volume is low.\n\nFor the right type of person, we believe that this arrangement is better than a traditional 9-5 job.

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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.