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Customer Support Advisor - German and Englishverified
Customer Support Advisor - German and English
👁 6,435 viewed | ✍️ 3 applied (0%)
Do you love technology? Are you fluent in English and German at a C1 level? Then this might be the job you’re looking for!\n\n5CA is looking for a work from home German and English speaking Customer Support Advisor to provide support for various well-known international technology and gaming companies.\n\n\nTasks:\n- Providing Customer Support to customers by telephone, e-mail and/or web chat, providing a satisfactory solution to the customer’s inquiry.\n- Working together with team coaches and trainers to constantly keep your knowledge up-to-date.\n- Making sure that the customer is satisfied with the whole customer service experience.\n\nRequirements:\n\na) Must-haves: \n\n- Fluent English and German skills (a minimum of a C1 level is required). All candidates will be tested on their language skills.\n- Knowledge or interest in Technology and Gaming: being open to work with new technologies and products.\n- You have a dedicated quiet work space that is located within your own residence.\n- You have your own computer with at least 4 GB RAM memory and an i5 processor or similar/ better, max. 3 years old (with windows 7 or higher- 64bit, a good working USB headset and a fast, reliable internet connection (Upload min. 512 KB, Download min. 1 MB internationally).\n- You are available for a long term position and able to work with a fixed schedule.\n\nb) Preferred: \n\n- Additional languages will be appreciated.\n- Experience with computers and technology products.\n- Experience in a Customer Service environment or an international business setting.\n- Flexibility as well as strong communication, multitasking and problem-solving skills.\n \nWhat we offer:\n\n- A competitive salary for the market’s standards which will be specified during the recruitment process.\n- A professional and multicultural working environment with people from all over the world.\n- The possibility to work from the comfort of your own home.\n- Up to date training and access to the latest information in technology and video games.\n- An organized structure, the product of years of experience in the industry, which allows all advisors to benefit from our expertise.\n- All the required software, tools and database.\n- A contract focused on a long-term relationship.\n- Being part of a company that treats remote employees as part of its family.
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