Remote Cloud + Executive + Customer Support Jobs in Dec 2019 ๐Ÿ“ˆ Open Startup
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3 Remote Cloud Executive Customer Support Jobs at companies like Platform.sh, Skyscrapers and Digitalocean last posted 1 year ago

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Platform.sh


Account Manager

Account Manager


Platform.sh


customer support

customer success

saas

btob

customer support

customer success

saas

btob

1yr

Stats (beta): ๐Ÿ‘ 2,455 views,โœ๏ธ 0 applied (0%)
Platform.sh is a groundbreaking cloud hosting and development tool for web applications.\nThough young, we have become a major player in ecommerce and we recently helped launch Magento Enterprise Cloud Edition and the Sensio Cloud on Platform.sh technology.\n\nWe are an award-winning team of hard-core hackers who want to revolutionize the way that developers and agencies build and deploy web applications. Weโ€™re mostly distributed, but we meet up daily in cyberspace, and occasionally in Paris, France. We value enthusiasm, team spirit, and a constant desire to expand personal knowledge and contribute to the community. We provide a multi-cultural, casual and balanced work environment. \n\nOur Account Managers are the ambassadors for the Platform.sh brand. They know the intricate needs and challenges of the customers in their portfolio and deeply care about their success. They lead communications in times of change or problem resolution, and foster a healthy working relationship with the customer.\n\nMission : \n\nSales activity for existing customers:\n\n- ensure renewal of contracts, including up and cross sells\n- report on renewal activity\n- liaise with sales team when necessary\n\nCustomer care: \n- be involved in the customerโ€™s journey from on-boarding to continued partnership\n- monitor and measure Customer satisfaction (eg. Net Promoter Score) through regular health checks\n- coordinate the involvement of company personnel, including support, service, and management resources, in order to meet account performance objectives and customersโ€™ expectations\n- solve conflicts and concerns that were not solved at Customer Support level\n- build and manage workflows for handling complaints\n\n\nTechnical Skills : \n\n- SaaS business acumen \n- relational and negotiation skills\n- ability to effectively prioritize and escalate customer issues as required\n- ability to learn and assimilate technical information quickly\n- fluent written and verbal English\n- basic knowledge of web application architecture and services (DNS, CDN, web servers, databases, cache layers, etc.) and distributed systems.\n- basic knowledge of web development workflows and tools (git, CI tools)\n- knowledge of common web applications and frameworks: Magento Ecommerce, Symfony, Drupal, eZ Platform, or Typo3 (a lot of our customers run those)\n- knowledge of cloud services (AWS, Azure)\n\nSoft Skills : \n\n- customer orientation\n- sense of service\n- energetic and self-motivated\n- communication and listening skills\n- analytical, problem solving and troubleshooting expertise\n- organization \n- pragmatism\n- capacity to work remotely in an international fast growing environment\n- high degree of ownership over oneโ€™s work

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Skyscrapers


Customer Lead Engineer

verified

Customer Lead Engineer


Skyscrapers

verified

devops

cloud

engineer

customer support

devops

cloud

engineer

customer support

2yr

Stats (beta): ๐Ÿ‘ 942 views,โœ๏ธ 0 applied (0%)
You are passionate about open source technology, public cloud, containers, devops and modern application architectures and workflows? Then you might be the person weโ€™re looking for!\n\n## About the role\n\nFor the *Customer Success Circle* we are looking for a person that can fill the role of *Customer Lead Engineer* as primary role. This role would ideally by combined with a more technical role that we have open (check our other openings).\n\nSkyscrapers has various kinds of customer stacks ranging from custom built cloud platforms based on CodeDeploy to the fully standardised container based platforms we've been building lately. The Customer Success circle is the group that works directly with our customers to deliver that technology and provide the necessary guidance.\n\nPeople in the Customer Lead Engineer role work with our customers to deliver the right technology, make sure they can use it and that the cooperation evolves in the right (technical) direction.\n\n## Your key responsibilities\n\nThis role is a combination of technical first point of contact, hands-on technical advisor and trusted liaison between both companies.\n\n* Be the main liaison between the customerโ€™s development/ops and our team(s)\n* Communicate important events (roadmap changes, operational issues, โ€ฆ) to all stakeholders\n* Ensure operations go smooth for your customers\n* Support operational coverage of all customers, follow up and solve incidents\n* Bring customer feedback to the attention of the right circles in Skyscrapers\n* Align Skyscrapers Reference Architecture and customer roadmaps\n* Understand customer business, culture, challenges and direction\n* Integrate customers in our way of working (process, guidance & education)\n* Follow up customer work (setups, changes, etc) as they are handled in the Skyscrapers organisation.\n* Participate in a 24/7 rotation and emergency response (company wide) and some other non-24/7 shared responsibilities\n* Potentially take up other roles as well (secondary roles)\n\n## Interested?\n\nInterested? You can find [a more detailed description of the role here](https://skyscrapers.eu/jobs/lead-engineer). Also be sure to check out [the general jobs page for more important information](https://skyscrapers.eu/jobs).

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# How do you apply? This job post is older than 30 days and the position is probably filled. Try applying to jobs posted recently instead.
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๐Ÿ‘‰ Please reference you found the job on Remote OK, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.