\nWelcome to CloudWalk – a Brazilian fintech company that is on a mission to harness the power of AI to drive operational excellence. The future is unfolding, and we are actively seeking individuals who want to be hands-on contributors in shaping the next chapter of technology. If you are ready to explore the vast capabilities of AI to enhance operational efficiency, read on.\n\n\nAbout the team:\nOur team is responsible for the development and optimization of chatbots using large language models and RAG. We view data science as a pragmatic art - crafting elegant solutions that not only meet but exceed customers’ expectations. Collaboration is at the heart of our team culture. Together we embrace challenges, learn from failures and celebrate successes. \n\n\nAbout the job:\nMake a real difference by shaping the future of our chatbot and directly influencing how it interacts with customers. We are seeking a passionate and experienced NLP expert to join our dynamic chatbot development team. Together we tackle complex user interactions that involve third-party integrations and require innovative solutions for handling edge cases.\n\n\n\n\n\nIn this role, you will leverage your expertise in natural language processing to:\n* Craft effective prompts to guide the large language model towards better responses in user conversations using advanced prompting techniques.\n* Optimize the retrieval process within the retrieval-augmented generation (RAG) framework.\n* Develop new methods to utilize human feedback to continuously enhance the chatbot’s ability to handle complex user requests.\n\nYour responsibilities will evolve in response to the dynamic nature of our project, potentially moving from RAG optimization to fine-tuning large language models.\n\n\nRequired skills:\n* Prompt engineering: Familiarity with advanced prompting techniques to improve contextual understanding and the quality of the responses.\n* Knowledge retrieval: Experience in optimizing knowledge retrieval systems, working with knowledge bases, and skilled in implementing efficient algorithms.\n* NLP expertise: In-depth knowledge of natural language processing techniques, including text classification, entity recognition, and sentiment analysis.\n* Machine Learning: Experience in fine-tuning large language models for specific tasks and domains and deployment.\n* Problem-solving skills: Ability to analyze complex problems, propose effective solutions, and implement them in a production environment.\n* Collaborative mindset: Strong teamwork and communication skills, with the ability to collaborate effectively with cross-functional teams and stakeholders.\n\n\n\n\n\nOur recruitment process:\nOur selection method is designed to identify brilliant minds who are ready for the challenge. If you pass, you are definitely smart.\n\n\nAn overview of the process:\n- Online technical assessment\n- Technical interview\n- Cultural interview\nIf you are not willing to do an online-quiz, please do not apply.\n\n\nDiversity and Inclusion: We believe in social inclusion, respect and appreciation of all people. We promote a welcoming work environment, where each CloudWalker can be authentic, regardless of gender, ethnicity, race, religion, sexuality, mobility, disability or education.\n\n\n\n\nWhy CloudWalk?\nJoin us, and you're not just joining a company; you're joining a movement. A movement that's redefining fintech with innovation and a team that's as diverse in its talents as it is united in its vision. With CloudWalk, you don't just build a career; you contribute to a mission that's transforming the financial landscapes for thousands.\nDare to dream, dare to create, dare to join the Wolfpack. Apply now! \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Engineer and Engineer jobs that are similar:\n\n $70,000 — $110,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nSão Paulo

\nAbout the Role\nAs an AI Prompt Engineer you will build, test, and scale LLM prompts in a small, fast-moving team. In this role, you will use entry-level Python as well as LLMs. You will manipulate prompts to better understand our users, our marketplace experts, and improve our chatbot experience, driving revenue and strategic outcomes at every step. You know how to process data at scale and are comfortable making decisions based on that information. As an AI Prompt Engineer you will blend operational LLM support with company-wide outreach to enable teams across the organization to get more out of their prompts. You should be self-directed and have keen judgment about moving projects to completion.                                                                               \n\nWhat You’ll Do\n\n\n* Practical intermediate LLM prompt engineering\n\n* Core competency using LLMs to process large data swaths, create desired outcomes, and shape bot logic\n\n* Use Excel and basic analysis tools to evaluate the efficiency of the LLM prompts\n\n* Experience improving products and customer experience with A/B testing  \n\n* Optimize existing conversation flows and build new ones that engage, convert, and support customers\n\n* Conduct linguistic and functional quality assurance of chatbots\n\n* Work closely with Product Managers to identify new testing opportunities and conversational strategies\n\n\n\n\nWhat We’re Looking For\n\n\n* 2+ years of experience in conversation design, software engineering, or computational linguistics\n\n* 1+ year(s) of experience in prompt engineering\n\n* Extensive LLM experience, in particular with prompt engineering\n\n* Bachelor’s degree in computer science, linguistics, computational Linguistics, or a related field\n\n* Strong knowledge in developing chatbots or working on AI projects\n\n* Intermediate Python, Regular Expression, C++ or equivalent software development experience to pre/post process data\n\n* Exceptional logical, analytical, and organizational skills\n\n* Basic understanding of NLP techniques, libraries, or toolkits\n\n* Intermediate or higher proficiency in Microsoft Excel\n\n* Excellent business judgement and analytical problem-solving skills\n\n* Ability to take direction and work autonomously once briefed\n\n* Understanding technologies and platforms such as Dialogflow, Watson, LUIS, etc. and how they impact conversation designs\n\n* Proficiency PowerBI and/or Google Analytics\n\n* Familiarity with Agile or experience working in scrum sprints\n\n* Familiarity with Microsoft Teams\n\n* Familiarity with Azure Boards, Asana, and/or related project management suites\n\n* Master’s Degree or PhD in Computer Science, Linguistics, Computational Linguistics, or a related field\n\n\n\n\n\nAbout Us\nWe are a San Francisco based company founded in 2003. Our mission is simple: we help people. We have democratized professional services by connecting customers with verified and vetted Experts who provide reliable answers at any hour and on any budget. JustAnswer members enjoy round-the-clock access to 12,000+ doctors, lawyers, tech support, mechanics, vets, home repair pros, and more. In the last 20 years, we have helped 22 million customers in 196 countries by answering more than 25 million questions. \n\nWhy Join the Team\nWith 1,000+ employees, we are growing at an amazing pace. Our hiring criteria: Smart. Fun. Get things done. We love what we do and celebrate our success together, best of all, you get to work at a hot company that’s (drum roll, please) profitable! \n\nOur JustAnswer Promise\nWe strive together to make the world a better place, one answer at a time. JustAnswer's mission is to help people. We do this by connecting our members with verified Experts to help answer life's questions and solve problems. It’s not every day in your life that you get to be a part of a simple yet powerful mission. We pride ourselves in doing things the JA Way.\n\n\n* Data driven: Data decides, not egos\n\n* Courageous: We take risks and challenge the status quo\n\n* Innovative: We're constantly learning, creating, and adapting\n\n* Lean: We focus on customers, using lean testing to learn how to serve them best\n\n* Humble: Past success is not a guarantee of future success\n\n\n\n\nIf these things matter to you, come join the team here at JustAnswer!\n\nPerks and Benefits\n\n\n* Fully Remote Work Environment\n\n* Competitive Pay\n\n* United Healthcare PPO, Kaiser\n\n* FSA and HSA options, including Dependent Care Spending\n\n* Dental & Vision\n\n* Employer paid Long & Short - Term Disability\n\n* Employer paid life insurance\n\n* $75 monthly Remote-Work stipend\n\n* $360 annual Wellness stipend\n\n* $200 per year for registration fees for fitness events, races, and marathons\n\n* Flexible time off\n\n* 11 company holidays\n\n* 401k with company matching\n\n* Paid parental leave\n\n* Charitable donation matching\n\n* JustAnswer subscription with access to 12,000 experts in over 700 categories\n\n\n\n\nAnd let's not forget having fun! Our Minister of Fun organizes weekly pop-up lotteries for prizes, monthly virtual bingo, trivia competitions, photo contests, puzzles, virtual mixed-team lunches, and spirited company-wide challenges!\n\n\n\nRemote From these States\nArizona, California, Connecticut, Florida, Georgia, Idaho, Illinois, Indiana, Massachusetts, Michigan, Nevada, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Pennsylvania, South Carolina, Texas, Vermont, Virginia, Washington, West Virginia and Wisconsin.\n\nPay Transparency\nJustAnswer will provide pay transparency information upon application to those in qualifying jurisdictions.       \n\n\nOur Commitment to Diversity\nAt JustAnswer, we embrace workplace diversity. We believe that diversity drives richer insights, fuels innovation, and creates better outcomes. We are committed to attracting and developing an engaged and inclusive workforce. Team members from diverse backgrounds and unique perspectives are crucial to the JustAnswer mission of helping all people. Individuals seeking career opportunities at JustAnswer are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity, or any other protected status under all applicable laws, regulations, and ordinances.\n\n\n#LI-REMOTE \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Python, Testing, Microsoft and Engineer jobs that are similar:\n\n $60,000 — $100,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nSan Francisco, California, United States