Skyscrapers is hiring a Remote DevOps Solution Architect
Want to improve Developer Experiences? Are you into Kubernetes, AWS and Cloud Native? Hungry for a high autonomy and room for self-development? This job may be for you.
Full-time ยท 100% Remote team ยท HQ in Belgium ยท Within +/- 4 hours of GMTย ย What does the job look like?Together with your other colleagues in the Experts Circle (more on this structure here), you lead in shaping and delivering what we call "opinionated expertise" around SaaS architectures, DevOps and cloud platforms like AWS and Azure. Youโll be working closely with our (future and existing) customers' technical leads, developers and architects. Furthermore your expertise is fed by the research you do, the customer challenges you explore and the solutions you provide, prototype and roll-out. You help shape the developer-platform blueprint that we have, called our โReference Solutionโ, which is based on AWS/Azure services, Kubernetes and a bunch of open source software. Existing customers depend on you for sparring, for help with designing and building new services and learning about DevOps and Cloud Native concepts and best practices. Sales will rely on you to help out with finding the right path to a solution, to help make plans and to onboard new SaaS customers. The world will learn from you through workshops and other content. Depending on your specific skills, expertise and growth ambitions, you will do any combination of the following (we'll figure that out with you): Create Statements-of-Work and Prepare work backlogs for new projects Do Proof-of-Concepts, research new platform features and explore exotic use cases for our Reference Solution Design and shape our Reference Solution on a product management level Create a roadmap for the team on both technical and strategic levels Do developer-oriented Kubernetes Workshops, do sparring sessions with developers, guide and support workload migrations Help debug non-urgent, complex workload issues, and respond to advanced support questions Help in project planning and guarding technical context within projects Perform cost optimisation reviews (AWS RIโs, savings plans, sizing and resources allocation, etc.) to maximise cost savings for our customersโ cloud resources Act as a pre-sales engineer in commercial conversations with customers along with our sales team Participate in the on-call rotation involving all technical team members. We rotate weekly with a primary-secondary rotation, addressing production issues and 24/7 escalations. At the moment this is organised in a team of 6 colleagues, thus requires you to be on-call 2 out of 6 weeks.
Skills and expertiseYou have a consultative/guiding/curious nature You need to be able to figure out and understand the real WHY behind the needs and tech, and propose the best path forward Being able to critically analyse customers requirements and requests to propose the best path forward according to cloud-native standards and best practices Be opinionated on how to do cloud and DevOps things in a SaaS context, but be open to new/different ideas and be able to adjust accordingly Have great writing and communication skills and the ability to deliver your expertise and solutions in clear ways AWS experience is a requirement, Azure knowledge is a bonus Kubernetes experience is a must, specifically conceptual understanding of Kubernetes, its use cases, and operating workloads on it Experience in consulting or (solutions, application, cloud) architecting is a bonus The more experience you have in any category that we are active in, the better. This is anything from DevOps practices, (SaaS) cloud and application architectures, containerisation, application and data migrations, etc Having advanced knowledge in one or more of these areas: security, CI/CD, observability, DR/BC, FinOps, database performance optimisation is definitely a plus Having an AWS certification, a CNCF certification or any other relevant Cloud/DevOps certification is a plus
About youRespect, honesty and transparency are important values to us Excellent writing skills, both for documents and in communication Take responsibility, personal leadership and ownership in the roles and tasks you carryย Open mindset and willing to give AND receive feedback A mindset of continuous improvement: for yourself as a person, for the things we do and figure out and for the team you work in
Compensation and benefitsFor this role we're looking at a yearly compensation of between โฌ 60K and โฌ 95K, depending on your experience, seniority and location of living. This is the budget if we hire you through a contractor-agreement. Depending on where you live, we can also hire you on our payroll in which case we will work out an equivalent gross salary with benefits.
Check out ourย hiring pageย for more information on how we determine compensation. What else do we offer you? So much! 30 days of vacation, remote working, flexible work-times, personal development through our resident personal coach, conference budget and so on. Too much to list here. Check out theย hiring pageย for details. Note: we don't provide visa sponsorships and relocations. Want do know more? For information on working at Skyscrapers, benefits, hiring process, etc check out theย hiring page. Want to know how we make our customers feel? Check out ourย customersโ praise page.ย
Please mention the word AFFECTIONATE when applying to show you read the job post completely (#RMy4xNDIuMTcxLjE4MA==). This is a feature to avoid fake spam applicants. Companies can search these words to find applicants that read this and instantly see they're human.
Salary and compensation
$60,000 — $90,000/year
Benefits
๐ Distributed team
โฐ Async
๐ Paid time off
๐ Company retreats
๐ฌ Coworking budget
๐ง Mental wellness budget
๐ซ No politics at work
Apply for this job
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This job post is closed and the position is probably filled. Please do not apply. Work for Skyscrapers and want to re-open this job? Use the edit link in the email when you posted the job!
An increasing number of dev teams in SaaS companies are relying on Skyscrapers. To scale along our Customer Success Circle is on the look-out for a remote Cloud Support Engineer to build close relationships with developers and help them do their work better. Full-time ยท 100% Remote Team ยท HQ in Antwerp, Belgium What does the job look like?Together with your other colleagues in the Customer Success Circle (more on the structure here), you will focus on understanding customer needs, providing technical cloud support and help build and maintain strong relationships with our customers. Existing customers depend on you for daily support and assistance on various technical matters in relation to their platforms. An overview of typical activities and roles which you will perform:
- Establish and maintain technical relationships with customer team leads and developers by having regular status calls, to gain a deep understanding of their context, needs, and plans.
- Serve as the first point of contact for customer developers, providing timely cloud support to address their questions and issues. In particular, that includes providing everyday technical support through Slack and GitHub issues.
- Collaborate with other teams within Skyscrapers, leveraging their expertise, services, and technologies to fulfil customer's needs. That will include having weekly Sprint planning with the other teams, improving your Circleโs internal workflow, etc.
- Contribute to the continuous improvement of our internal processes and strategies.
- Nice-to-have: willing to be part of the on-call team
Skills and expertise
Strong interpersonal and relationship-building skills, with the ability to establish trust with customer team leads and developers. Having an AWS certification, a CNCF certification or any other relevant Cloud/DevOps certification is a plus. Knowledge of cloud-native architectures, DevOps practices, and application migration strategies is certainly a plus. Prior experience in a customer-facing role, such as customer success, technical support is preferred. Have an understanding of the most commonly used programming languages and frameworks is a plus. Good technical knowledge and understanding of cloud platforms, with a focus on AWS and familiarity with Kubernetes. What we also work with: Grafana, Prometheus, Loki, Teleport, Terragrunt, Docker, Github.
About youWithin 4 hours of GMT Respect, honesty and transparency are important values to us A mindset of continuous improvement: for yourself as a person, for the things we do and figure out and for the team you work in Open mindset and willing to give AND receive feedback Take responsibility and ownership in the roles and tasks you carry
Compensation and benefitsFor this role we're looking at a yearly compensation of between โฌ 35K and โฌ 75K, depending on your experience, seniority, statute and location of living.
Check out ourย hiring pagefor more information on how we determine compensation. What else do we offer you? So much! remote working, flexible work-times, personal development through our resident personal coach and so on. Too much to list here. Check out theย hiring pageย for details. Note: we don't provide visa sponsorships Please mention the word ROCKSTARS when applying to show you read the job post completely (#RMy4xNDIuMTcxLjE4MA==). This is a feature to avoid fake spam applicants. Companies can search these words to find applicants that read this and instantly see they're human.
Salary and compensation
$30,000 — $80,000/year
Benefits
๐ Distributed team
โฐ Async
๐ Paid time off
๐ Company retreats
๐ฌ Coworking budget
๐ง Mental wellness budget
๐ฐ Profit sharing
๐ซ No politics at work
How do you apply?
This job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.
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