Docker is a remote first company with employees across Europe, APAC and the Americas that simplifies the lives of developers who are making world-changing apps.  We raised our Series C funding in March 2022 for $105M at a $2.1B valuation. We continued to see exponential revenue growth last year.  Join us for a whale of a ride!The Billing team ensures painless purchasing, reliable billing, proper user entitling, and robust payment reporting within Docker's products. As a Backend Engineer, you will propose, prototype, and eventually publish tools and features to solve problems, such as:* How can we rapidly roll out billing and subscriptions for new products and services?\n* How can we build a robust billing backend that will enhance the payment process?\n* What can we do to streamline internal and external business operations?\n\nYou will collaborate with product managers, designers, and engineers to design user journeys and API specifications, using tools like Slack, Zoom, Miro, and Notion. You will also work across departments on this team, interfacing with Business Operations, Data, Finance, Marketing, and Support more than our average team. You will be constantly seeking ways to improve development practices to ensure we maintain a high level of quality with a fast pace of delivery. You will help foster an optimistic and uplifting environment with collaboration and innovation. Finally, you should be passionate about how developers' lives could be made easier, and about Docker's role in that.Responsibilities:* Build and improve on a billing system managing tens of thousands of subscriptions, and processing thousands of daily transactions\n* Lead and contribute to new features that enhance our users’ billing and payments experience in Docker Hub and other new Docker products\n* Write project proposals, document standard operating procedures, and evaluate 3rd party tools\n* Write, review, maintain, and document Golang code, including unit, integration, and e2e tests\n* Mentor, coach, and pair with team members on software engineering best practices\n* Work within a cross-functional delivery team of 5+ software engineers, with an embedded product manager and designer\n* Deploy code to production, and own the product throughout the lifecycle\n* Demonstrate cross-team collaboration and own the team’s engineering needs\n* Respond to daytime internal billing support requests, on rotation (avg. 12/week), from throughout the company\n* Participate in paid 12-hour daytime on-call shifts for one week every 2-6 months\n\nQualifications:* Experience in senior and leadership roles, capable of taking initiative, supporting more junior engineers, and leading by example with an optimistic outlook\n* Experience and interest in user checkout experiences, payment processing, invoicing, recurring subscriptions, and/or business operations\n* Experience with payment and billing platforms (Stripe preferred)\n* Experience with debugging and related tools, test automation, troubleshooting, and understanding code of myriad authors\n* 5+ years experience building SaaS applications\n* 3+ years with a C-based backend language, preferably Golang\n* Experience with* SQL (Postgres preferred)\n* Cloud platforms (AWS preferred, or GCP, Azure)\n* IaC (Terraform preferred)\n* Containers (Docker, Kubernetes)\n* CI/CD systems (Jenkins, GitHub Actions)\n* Snowflake (nice-to-have)\n* Python, data ingestion (ETL), and data pipelines (nice-to-have)\n* Salesforce and APEX (nice-to-have)\n\n\n* Knowledge of security and compliance best practices (PCI, SOC2, SOX)\n* Strong verbal and written English skills with a record of documenting SOPs and project proposals\n* Ability and interest in working at a fully remote company crossing international time zones\n* Past demonstrations of proactively working outside of this job description\n\nWhat to expect in your first 30 days:Being a fully remote workplace, Docker has a focus on keeping teams connected. To that end, your first two weeks will include a calendar with many 1:1 sessions intended to introduce you to your team and others with whom you will interact frequently. Expect to spend time on other onboarding activities like IT setup, navigating productivity tools, and getting familiar with your regular calendar cadence.As part of your hands-on onboarding, you’ll have completed your first tasks contributing to the code base, getting familiar with the team’s Agile/Scrum processes and software development life cycle.By the end of the month, you should be familiar with Docker’s values and goals, our leadership, your team, your tools, and where to go for information - everything you need to build an understanding of Docker Hub, Billing systems and infrastructure, and making your own impact to our systems.What to expect in your first 90 days:In your first three months you’ll have developed a good relationship with your team and have become familiar with its routines. You will be comfortable sharing ideas and opinions formed from your depth of experience in daily standups, weekly planning, and ad-hoc engineering discussions.Expect to be familiar with the team’s roadmap and working directly with our project manager, planning ahead (e.g. through written proposals) and breaking down work on which the team will execute. Throughout bi-weekly sprints you’ll be making regular contributions to our Golang codebase and REST APIs, interacting with a PostgreSQL database and third party APIs like Stripe.You’ll have become familiar with Docker Hub systems and infrastructure with a focus on backend services, frontend components, and external integrations owned by the Billing team. You will be gaining comfort completing Jira tickets and pull requests (as both committer and reviewer) on Github and deploying to production using GitHub Actions as our CI/CD system.What to expect in your first year:Within your first year you’ll have made significant contributions to team velocity through your work as an individual contributor, but also by creating impact through the skill and wisdom you impart on the team through mentorship, insight, and off-the-Jira-board contributions (architecture & design, process improvements, etc.)You’ll have played a substantial role in the planning and execution of new tooling and internal system updates to facilitate pricing and packaging agility, usage-based billing, and billing support for new products contributing directly to Docker’s bottom line and long term ARR goals.Working through Slack, Zoom, Notion, and Jira, you’ll have established strong relationships with our stakeholders in Business Operations, Accounting, Finance, and Support, comfortable handling and prioritizing ad-hoc requests and discussing your team’s involvement.In collaboration with your manager, you will have a Career Development Plan that will outline your trajectory beyond your first year.Perks:* Freedom & flexibility; fit your work around your life\n* Home office setup; we want you comfortable while you work\n* 16 weeks of paid Parental leave\n* Technology stipend equivalent to $100 net/month\n* PTO plan that encourages you to take time to do the things you enjoy\n* Quarterly, company-wide hackathons\n* Training stipend for conferences, courses and classes\n* Equity; we are a growing start-up and want all employees to have a share in the success of the company\n* Docker Swag\n* Medical benefits, retirement and holidays vary by country\n\nDocker embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our company will be.Due to the remote nature of this role, we are unable to provide visa sponsorship.#LI-REMOTE \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Docker, Design, SaaS, API, Senior, Golang, Engineer and Backend jobs that are similar:\n\n $52,500 — $105,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n

\nReddit has an amazing history of individual and community-driven innovation. The value of Reddit data has powered the creation and growth of numerous businesses. The goal of the Reddit Developer Platform team is to further empower communities to innovate while establishing a significant new business for Reddit centered on our Data API.\n\nWe are looking for an experienced Senior Customer Solutions Engineer to join the Data API team. You will be the technical champion for our Data API product suite, fostering strong relationships with our partners and enabling their success. You will be responsible for onboarding new clients, providing ongoing technical support, and ensuring they are informed of updates and potential outages. You will also collaborate closely with product and engineering teams to identify and prioritize product improvements that can drive significant impact for our clients and Reddit.\n\nResponsibilities:\n\n\n* \n\n\n* Have a strong understanding of the market for data, including clients, use cases, partners, and state-of-the-art technology\n\n* Independently troubleshoot and drive resolution of customer issues as quickly as possible within our specified Service Level Agreements\n\n* Use Jira to record, track progress and escalate application issues\n\n* Collaborate with sales, engineering and product teams to identify and prioritize product improvements\n\n* Assist users in understanding how to appropriately use our platform\n\n* Assists with various application testing activities and internal projects as needed\n\n\n\n\n\n\n\n\nQualifications:\n\n\n* \n\n\n* 5+ years of experience in a customer/client-facing role such as Customer Solutions Engineer, Technical Support Engineer, or Sales Engineer\n\n* Excellent problem solving and troubleshooting fundamentals\n\n* Excellent communication skills, both written and verbal.\n\n* Passion for superior client experience\n\n* Prior experience working with public APIs \n\n* Proficient in one or more programming language such as JavaScript or Python\n\n* Proficient with writing database queries and data analysis\n\n\n\n\n\n\n\n\nBenefits:\n\n\n* Comprehensive Health benefits\n\n* 401k Matching\n\n* Workspace benefits for your home office\n\n* Personal & Professional development funds\n\n* Family Planning Support\n\n* Flexible Vacation (please use them!) & Reddit Global Days Off\n\n* 4+ months paid Parental Leave\n\n* Paid Volunteer time off\n\n\n\n\n#LI-Remote #LI-CK2 \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Testing, JavaScript, API, Senior, Sales and Engineer jobs that are similar:\n\n $55,000 — $95,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nSan Francisco, California, United States

\n\nFigment is the world’s leading provider of blockchain infrastructure. We provide the most comprehensive staking solution for our over 200+ institutional clients including exchanges, wallets, foundations, custodians, and large token holders to earn rewards on their crypto assets. These clients rely on Figment’s institutional staking service including rewards optimization, rapid API development, rewards reporting, partner integrations, governance, and slashing protection. Figment is backed by industry experts, financial institutions and our global team across twenty three countries. This all leads to our mission to support the adoption, growth and long term success of the Web3 ecosystem.\n\nWe are a growth stage technology company – looking for people who are builders and doers. People who are comfortable plotting their course through ambiguity and uncertainty to drive impact and who are excited to work in new ways and empower a generative company culture.\n\nAbout the Role\n\nIn the role of Customer Success Manager at Figment, you will serve as the primary contact for some of our most significant clients in Japan. Your role will be pivotal in delivering an exceptional onboarding experience. Your responsibilities include strengthening customer relationships, overseeing customer staking and onboarding processes, introducing new products to explore upsell opportunities, and gathering product feedback to uncover product growth\n\nResponsibilities\n\n\n* Provide onboarding, account management and support for customers post sale, throughout the implementation and staking lifecycle\n\n* Manage all all inbound customer requests from your book of customers\n\n* Identify, track and resolve customer pain points and queries and build scalable solutions to solve for these\n\n* Drive customer satisfaction practices to increase retention and drive upsell opportunities\n\n* Advocate for customer needs within the organization, working closely with product development sales and support teams\n\n* Provide expert guidance to clients on the best utilization of our solutions to meet their specific needs\n\n* Identify opportunities for account expansion and collaborate with the sales team to drive upsell initiatives\n\n* Keep customers informed about product updates, new features, and industry best practices\n\n* Support local APAC Lead with operational workflows, including partner engagement, client relationship management, creating presentation materials, assisting in marketing & events coordination and other administrative activities\n\n\n\n\nQualifications\n\n\n* Minimum of 3-5 years of relevant experience in a customer success management role, or a customer success position within the blockchain industry\n\n* Experience in working with senior stakeholders at organizations\n\n* Excellent cross functional communication and interpersonal skills\n\n* Strong problem solving and analytical skills\n\n* Deep familiarity with cryptocurrency products, blockchain technology and ideally protocol staking\n\n* Fluency in English and Japanese required\n\n* Experience in managing customer information and communication in Salesforce, JIRA and Intercom\n\n\n\n\n\nSee here for Figment's Privacy Policy.\n\n\n\n\nFigment is a remote-first company operating with a global footprint across 23 countries. Are you interested in helping us build the future of digital assets?\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Web3, Crypto, API, Senior, Marketing and Sales jobs that are similar:\n\n $65,000 — $120,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nWorldwide

\nBlanc Labs is a preferred partner for global enterprises looking to digitize and automate their operations and build their next generation of digital products and services. Our successful engagement power companies to accelerate digital services and drive adoption and customer growth.\n\n\nBlanc Labs is looking for a Senior PHP Developer to design and implement new features as well as modify and maintain existing systems for adaptation to business and/or technology changes. You will drive the software change and release management processes, assisting with the overall maturity of the software development life cycle and most importantly build best-of-class products that delight our customers. You will have deep technical skills, be a self-starter, detail and quality-oriented, and be passionate about driving data-driven decisions and having a huge impact.\n\n\n\nEssential Duties and Responsibilities\n* Development and maintenance of the company’s proprietary software, services and APIs inclusive of our CRM and CMS\n* Working closely with the product team to design & develop per the roadmap.\n* Serve as a technical lead contributing to and directing the efforts of development teams, including internal and external team members.\n* Design, develop, modify, implement, and support software components anywhere in the software stack.\n* Determine the root cause for the most complex software issues and develop practical, efficient, and permanent technical solutions.\n* Research and learn new technologies. \n* Mentor Software Engineers to allow for skill/knowledge development through advice, coaching, and training opportunities.\n* Determine process improvements, and best practices, and develop new processes. \n* Work in close partnership with cross-functional teams and management. \n* Write clean, well-documented, scalable and quality code that is easy to understand and maintain using best coding practices.\n* Help break down complex business requirements into technical implementation.\n\n\n\nWhat You'll Need to Be Successful\n* Degree in Bachelor or Master in Computer Science, Engineering or related field. \n* Strong understanding of computer science fundamentals. \n* 5+ years of relevant industry experience.\n* 5+ years of relevant experience in PHP and MVC frameworks like Laravel.\n* Practical experience in Java, Node JS, Python is a plus. \n* Practical experience in API integrations such as Twilio, Salesforce, Zoho, Okta, and Slack. \n* Experience in front-end technologies such as React, Angular, Jquery or Javascript, HTML, and CSS for interactive and responsive design. \n* Interacting with Git version control to maintain organization and logging of codebase changes.\n* Demonstrated experience with Unit or Functional testing, Test Driven Development (TDD), and Performance testing. \n* Familiarity with continuous integration and continuous deployment with Bitbucket OR similar Pipelines.\n* Proficiency with cloud-based technologies such as Amazon Web Services (AWS) EC2, S3, Route 53, IMA, CloudFront, etc.\n* Practical experience with Jira Software for the project and issue tracking. \n* Practical experience with agile methodologies like scrum and kanban. \n* Knowledge of Docker containers and the New-Relic monitoring tool is a plus.\n* Excellent communication skills and proven ability to collaborate with a variety of teams. \n* Strong experience in architecting and developing modern web applications.\n\n\n\n\n\nBlanc Labs is enabling a digital future. Headquartered in Toronto, we partner with clients in North & South America to digitize and automate their operations and build their next generation of digital products and services. We empower clients to enhance their digital offerings and bring creative solutions to the market faster. Learn more at www.blanclabs.com. \n\n\nBlanc Labs is an equal opportunity employer and is committed to providing employment in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Accommodations within reason due to a disability or medical need are available on request for candidates taking part in the recruitment process.  \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design, Python, Docker, CSS, PHP, Node, API and Senior jobs that are similar:\n\n $60,000 — $110,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nColombia/Argentina

\nAbout the Role \n\n\nAs an engineer in Automation Engineering platform you will be responsible to lead and implement the test strategy for automation by working closely with the product engineering group, design and develop tools and frameworks that help smoother development and testing process. You will also work on the latest cutting-edge internet/software technology.\n\n\n\nWhat You Will Do \n* Create from scratch or significantly Improve automation code structure and framework architecture in terms of maintainability, execution speed, review, and coverage\n* Writes, co-writes, and reviews test design/plan documentation \n* Drives the design/code review process for test automation, seeking and providing constructive feedback\n* Accountable for ensuring that their squad has strong sets of documentation and journals of how their test design and architecture/product evolves over time\n* Lead the effort of planning projects, split the complex initiatives into smaller tasks in both team and cross-team initiatives\n* Mentors other engineers on an individual basis and guide them with their career development\n* Actively participates in the hiring process for SDET candidates (by doing code reviews, meeting candidates, attending recruiting events)\n\n\n\nWhat You Will Need\n* Experience in working with Web, Mobile, and API Testing in both manual & automation testing, test methodologies, and principles\n* Well-versed with a programming language (preferably JAVA). Should be comfortable working on any of these Selenium, Cucumber BDD, Appium, RestAssured, SQL, TestNG, CI/CD pipelines, Postman , Mocking tools Experienced with tools such as Git, Jira , Maven/ Gradle & Test case management tool \n* Solid analytical & problem-solving skills and experience of working in an Agile environment\n* Great interpersonal and communication skills as needs to closely work with remote teams spread across multiple countries Understanding of working and Testing in a microservices environment \n* Knowledge of Performance Testing is a plus\n\n\n\n\n\nAbout the Team \n\n\nThe Automation Engineering Platform is a team that is responsible for creating tools, frameworks, and processes for Quality Assurance (QA) teams within GoTo. The primary objective of team is to ensure that the QA team has all the necessary resources to effectively and efficiently carry out their tasks. These resources include automation frameworks, custom-built tools, and process improvements that enable the QA team to work smarter and faster.\n\n\nAbout GoTo Group\nGoTo Group is the largest digital ecosystem in Indonesia with its mission to “Empower Progress’ by offering technological infrastructure and solutions for everyone to access and thrive in the digital economy. The GoTo ecosystem consists of on-demand transportation services, e-commerce, food and grocery delivery, logistics and fulfillment, as well as financial and payment services through the Gojek, Tokopedia and GoTo Financial platforms.It is the first platform in Southeast Asia that hosts these crucial cases in a single ecosystem, capturing the majority of Indonesia’s vast consumer household.\n\n\nAbout Gojek \nGojek is Southeast Asia’s leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.\n\n\nAbout GoTo Financial\nGoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.\n\n\nAbout Tokopedia  \nTokopedia is an Indonesian technology company with a mission to democratize commerce through technology. It has been a driving force behind Indonesia's digital development since its foundation in 2009, with more than 99% of districts and empowered around 12 million merchants listed nationwide. With Nakama ranging all across Indonesia, Tokopedia aims to simplify the lives of many to #FindYourPurpose together.\n\n\n\n\n\n\nGoTo and its business units, including Gojek, Tokopedia, GoToFinancial and GoToLogistics ("GoTo") only post job opportunities on our official channels on our respective company websites and on LinkedIn. GoTo is not liable for any job postings or job offers that did not originate from us. You should conduct your own due diligence to prevent being victims of any fake job scams, if they did not originate from GoTo's official recruitment channels. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design, Testing, API and Engineer jobs that are similar:\n\n $55,000 — $105,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nBengaluru

\n\nFigment is the world’s leading provider of blockchain infrastructure. We provide the most comprehensive staking solution for our over 200+ institutional clients including exchanges, wallets, foundations, custodians, and large token holders to earn rewards on their crypto assets. These clients rely on Figment’s institutional staking service including rewards optimization, rapid API development, rewards reporting, partner integrations, governance, and slashing protection. Figment is backed by industry experts, financial institutions and our global team across twenty three countries. This all leads to our mission to support the adoption, growth and long term success of the Web3 ecosystem.\n\nWe are a growth stage technology company – looking for people who are builders and doers. People who are comfortable plotting their course through ambiguity and uncertainty to drive impact and who are excited to work in new ways and empower a generative company culture.\n\nAbout the Role\n\nIn the role of Customer Success Manager at Figment, you will serve as the primary contact for some of our most significant APAC clients. Your role will be pivotal in delivering an exceptional onboarding experience. Your responsibilities include strengthening customer relationships, overseeing customer staking and onboarding processes, introducing new products to explore upsell opportunities, and gathering product feedback to uncover product growth\n\nResponsibilities\n\n\n* Provide onboarding, account management and support for customers post sale, throughout the implementation and staking lifecycle\n\n* Manage all all inbound customer requests from your book of customers\n\n* Identify, track and resolve customer pain points and queries and build scalable solutions to solve for these\n\n* Drive customer satisfaction practices to increase retention and drive upsell opportunities\n\n* Advocate for customer needs within the organization, working closely with product development sales and support teams\n\n* Provide expert guidance to clients on the best utilization of our solutions to meet their specific needs\n\n* Identify opportunities for account expansion and collaborate with the sales team to drive upsell initiatives\n\n* Keep customers informed about product updates, new features, and industry best practices\n\n* Support local APAC Lead with operational workflows, including partner engagement, client relationship management, creating presentation materials, assisting in marketing & events coordination and other administrative activities\n\n\n\n\nQualifications\n\n\n* Minimum of 3-5 years of relevant experience in a senior account management role, or a customer success position within the blockchain industry\n\n* Experience in working with senior stakeholders at organizations\n\n* Excellent cross functional communication and interpersonal skills\n\n* Strong problem solving and analytical skills\n\n* Deep familiarity with cryptocurrency products, blockchain technology and ideally protocol staking\n\n* Additional languages preferred (Japanese, Korean and/or Indonesian)\n\n* Experience in managing customer information and communication in Salesforce, JIRA and Intercom\n\n\n\n\n\nSee here for Figment's Privacy Policy.\n\n\n \n\n\nFigment is a remote-first company operating with a global footprint across 23 countries. Are you interested in helping us build the future of digital assets?\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Web3, Crypto, API, Senior, Marketing and Sales jobs that are similar:\n\n $60,000 — $100,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nWorldwide

\nWhat is Polygon Labs?\n\n\nPolygon Labs develops Ethereum scaling solutions for Polygon protocols. Polygon Labs engages with other ecosystem developers to help make available scalable, affordable, secure and sustainable blockchain infrastructure for Web3. Polygon Labs has initially developed a growing suite of protocols for developers to gain easy access to major scaling solutions, including layer 2s (zero-knowledge rollups and optimistic rollups), sidechains, hybrid chains, app-specific chains, enterprise chains, and data availability protocols. Scaling solutions that Polygon Labs initially developed have seen widespread adoption with tens of thousands of decentralized apps, unique addresses exceeding 225 million, over 1.2 million smart contracts created and 2.56 billion total transactions processed since inception. The existing Polygon network is home for some of the biggest Web3 projects, such as Aave, Uniswap, and OpenSea, and well-known enterprises, including Robinhood, Stripe and Adobe. Polygon Labs is carbon neutral with the goal of leading Web3 in becoming carbon negative.\n\n\nPolygon is seeking an IT Engineer to support the acquisition, scaling, integration,administration, and lifecycle management for internal tools and services used across theorganization.\n\n\n\nResponsibilities\n* Own, integrate and maintain all tools and services used internally across the org, including, but not limited to:\n* HRIS apps, Support Ticketing systems, Productivity Suites, CRM apps, Teleconferencing apps, source code & password mgmt servicesImplement best practice policies and procedures for onboarding, scaling, security, backups and disaster recovery for all services.\n* Coordinate monitoring performance and availability of services with DevOps team.\n* Coordinate with teams across the org to manage capacity planning for all services, including maintaining and managing license pools for services.\n* Support the acquisition of new tools, from requirements gathering through candidate selection and testing, to purchase and deployment with rollout planning and integration with existing tools.\n* Coordinate with HR & team leads to manage standardized employee groupings across tools, and to customize workflows and admin rights per team within tools and services.\n* Design staff onboarding and exit procedures and policies for services in coordination with HR & team leads.\n* Standardize management procedures and contacts for all services.\n* Coordinate with Finance team to standardize payment policies and methods for services across the org.\n* Manage end-user training plans and documentation for service use.\n\n\n\nRequirements\n* You've deployed and managed Email, Calendaring, Office Suite, and file sharing services for orgs > 150 people, preferably using Google Workspace. Experience with supporting global orgs and/or 400+ people is a plus.\n* You have worked with Okta and integrated it with multiple SaaS products utilized on both Mac and Windows laptops. Experience architecting setups and final configurations in a SaaS environment utilizing API and workflows for integration and data management.\n* Experience using and configuring  MDM software (Intune and Mosyle) to standardize tools deployment across org teams and devices is a plus.\n* You’ve configured service desk systems for use with various business functions and workflows.  Experience with Jira preferred.\n* You've managed virtual meeting software and remote conference sessions with global attendees, and meetings sizes 200+. Experience integrating external services and plug-ins for use across the org, and experience with Zoom are plusses.\n* Bonus if you've used a source code control system to store service configs and track config updates for services.\n* You've supported HR and finance applications. Having an opinion about what makes for a good HRIS implementation is a plus.\n* Experience with supporting applications and services on Linux & OSX. Experience supporting mobile is a plus.\n* High aptitude for understanding and learning new software packages, and the ability to understand end business processes is essential.ITIL/ITSM and PMP experience is a plus.\n\n\n\nHow you’ll work\n* We're a global, distributed team because we take talented, motivated people where and when we find them.\n* That means you'd be one of over 200 remote employees working in 80 countries. You'll manage your availability along with the availability of resources to support the varied operational, functional, and regulatory needs of people employed in so many locations, and using so many service providers to connect to company systems.\n* You'll partner with DevOps team members in locations where employees are clustered to meet availability objectives, and to accommodate location and team specific service requirements.\n\n\n\n\n\nPolygon Labs Perks\n\n\nThe goal of the Polygon Labs total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan includes, the following benefits:\n\n\nRemote first global workforce\nIndustry leading Medical, Dental and Vision health insurance fully covered for each employee*\nCompany matching 401k with 6% match*\n$1,500 Home Office Set Up Allowance (life-time max)\n$2,000 Annual Employee Development Program\n$200 Annual Book Allowance Program \nInternet or phone reimbursement\nGenerous & flexible PTO and country-specific holidays\n1 company wide wellness Friday day off per quarter\nCompany issued laptop\nEmployee Assistance Programs\n\n\n*In certain countries medical, dental and vision is fully covered for any dependents. This is country and plan specific.\n*401k is for United States Employees only\n\n\nPolygon Labs is committed to a diverse and inclusive workplace and is an equal opportunity employer. We do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.\nIf you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit.\n\n\nLearn More about Polygon Labs\n\n\nWebsite | Twitter | Developer Twitter | Telegram | Reddit | Discord | Instagram | Facebook | LinkedIn\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS, Web3, Ethereum, DevOps, Finance, API, Mobile, Engineer and Linux jobs that are similar:\n\n $60,000 — $105,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nAPAC