Careers at Tide is hiring a Remote Senior CRM Manager Credit
\nWho are Tide\n\nAt Tide, weโre on a mission to save businesses time and money. Weโre the leading provider of UK SME business accounts and one of the fastest-growing FinTechs in the UK. Using the latest tech, we design solutions with SMEs in mind and our member-driven financial platform is transforming the business banking market. Not only do we offer our members business accounts and related banking services, but also a comprehensive set of highly connected admin tools for businesses. \n\nTide is about doing what you love. Weโre looking for someone to join us on our exciting scale up journey and be a part of something special. We are wanting passionate Tideans to drive innovation and help build a best-in-class platform to support our members. You will be comfortable in ambiguous situations and will be able to navigate the evolving FinTech environment. Imagine shaping how millions of Tide members discover and engage with business banking platforms and building this on a global scale. \n\nWhat weโre looking for\n\nWeโre looking for a CRM strategic expert to help us create and optimise engagement strategies to support members by helping them fund their business and also drive a diversified revenue base for Tide. Youโll have experience in the UK Credit and Lending world and be a detail-oriented, curious, explorative, commercially focused CRM expert looking to take on endless opportunities for growth and optimisation in an ever-growing area of the business.\n\nYouโll be equally at home building automation, analysing results, owning a test and learn framework and working with stakeholders to take the story of performance to the business. Ideally you will be comfortable working with and managing exec level team members, encouraging their growth and development. \n\nAs a Senior CRM Manager youโll be:\n\n\n* Youโll be inheriting a brilliant base line communications strategy which youโll be tasked to expand, drive and optimise\n\n* You will help develop the existing Credit/Lending engagement marketing CRM strategy across all channels, including App and Partner Relationships, with a strong focus on driving the all important metrics through automation and personalisation, and offer strategy working closely with product, content, BI and other Marketing team members\n\n* Youโll have end to end ownership of the CRM strategy for the product area with a clearly defined growth plan \n\n* You will work in a multinational team of passionate CRMers, Product marketers and Product Managers with a track record of delivery, who are dedicated to collaboration, innovation and ownership, with a central focus on helping our members fund and grow their business in the easiest and most frictionless way possible, so they can get back to doing what they love\n\n* Building and optimising key cross-sell campaigns and customer journeys across marketing with occasional involvement in operational communications\n\n* Developing and managing a CRM test-and-learn pipeline across multiple channels including in-app, web, email & SMS end-to-end, including ideation, execution, analysis and optimisation\n\n* Analysing campaigns and customer journeys and reporting out to stakeholders on trends and recommendations and using data to define, build and maintain segments including building and maintaining reporting dashboards to track CRM performance\n\n* Work closely with the rest of the Engagement Marketing team as well as a number of other cross-business stakeholders\n\n* Driving initiatives forward with high levels of autonomy, sharing results and recommendations effectively\n\n* Continuously look for optimisations and new ideas to develop engagement marketing opportunities\n\n\n\n\nWhat makes you a great fit:\n\n\n* You have c.7+ yrs of expertise in end-to-end CRM marketing management with specific experience of Financial Services and/or Credit and Lending products\n\n* Youโve developed and delivered CRM strategies, demonstrating proven results against targets\n\n* Youโll be familiar with UK regulation around the product to have a good understanding of limitations/considerations in communicating about Credit services\n\n* You have hands-on experience with CRM platforms e.g. Iterable, Hubspot, Braze, and an understanding of HTML and CSS\n\n* You have experience handling large amounts of data from different sources using our CRM platform as well as BI tools e.g. Looker, Tableau, and experience turning this data into strategic/actionable insights\n\n* You have experience in segmentation and targeting \n\n* You have A/B and MVT testing experience \n\n* You have strong communication and reporting skills and are able to work well in partnership with technical and non-technical team members\n\n* You are comfortable with end-to-end autonomy and ownership of your campaigns, from planning to execution as well as meticulous monitoring of performance and continuous optimisation\n\n* You have the ability to handle multiple projects and adapt to changing priorities\n\n* You are strategic, delivery oriented, and results-driven, with a pragmatic implementation style\n\n* You may have worked in Financial Services, start-ups, finance services or tech space\n\n* You have a curious nature, good organisational skills and impeccable attention to detail\n\n\n\n\nWhat youโll get in return:\n\nMake work, work for you! We are embracing new ways of working and support flexible working arrangements. With our Working Out of Office (WOO) policy our colleagues can work remotely from home or anywhere in their home country. Additionally, you can work from a different country for 90 days of the year. Plus, youโll get:\n\n\n* Competitive salary \n\n* Group Life Insurance \n\n* Vitality Health Insurance, with a proactive focus on mental and physical wellbeing\n\n* 24/7 Employee Assistance Programme\n\n* 25 days holiday with the ability to buy extra days\n\n* We invest in your development with a ยฃ1,000 professional L&D budget per year\n\n* Access to โsalary sacrificeโ benefits such as Cycle to Work scheme and pension contribution\n\n* Spacious brand-new office in Liverpool street with an all-day snacks bar\n\n* Enhanced family-friendly leave\n\n* 3 days for L&D or volunteering time off per year\n\n* Flexible working options\n\n* Sabbatical leave \n\n* Share options\n\n\n\n\nTidean Ways of Working \n\nAt Tide, weโre Member First and Data Driven, but above all, weโre One Team. Our Working Out of Office (WOO) policy allows you to work from anywhere in the world for up to 90 days a year. We are remote first, but when you do want to meet new people, collaborate with your team or simply hang out with your colleagues, our offices are always available and equipped to the highest standard. We offer flexible working hours and trust our employees to do their work well, at times that suit them and their team.\n\nTide is a place for everyone\n\nAt Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. We believe itโs what makes us awesome at solving problems! We are One Team and foster a transparent and inclusive environment, where everyoneโs voice is heard.\n\n#LI-RS2\n#LI-Remote \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Design, Testing, Executive, Finance, HTML, Senior and Marketing jobs that are similar:\n\n
$55,000 — $110,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nLondon, England, United Kingdom
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Careers at Tide is hiring a Remote Customer Service Associate
\n\nDepartment - Member Operations IN\n\nWho are Tide:\n\nAt Tide, weโre on a mission to save businesses time and money. Weโre the leading provider of UK SME business accounts and one of the fastest-growing FinTechs in the UK. Using the latest tech, we design solutions with SMEs in mind and our member-driven financial platform is transforming the business banking market. Not only do we offer our members business accounts and related banking services, but also a comprehensive set of highly connected admin tools for businesses. \n\nTide is about doing what you love. Weโre looking for someone to join us on our exciting scale up journey and be a part of something special. We are wanting passionate Tideans to drive innovation and help build a best-in-class platform to support our members. You will be comfortable in ambiguous situations and will be able to navigate the evolving FinTech environment. Imagine shaping how millions of Tide members discover and engage with business banking platforms and building this on a global scale. \n\nWhat weโre looking for:\n\nAs a Customer Service Associate, you will be helping businesses across the India to become success stories every day. Youโll love talking to people and have an empathetic nature along with a passion for solving customer problems. You will play a key part in helping Tide expand by providing around the clock support, every day of the year. Our mission is to save businesses time and money every day, and delivering fast and fluid support is key to achieving this. Solving problems quickly and giving clear and honest advice is what sets us apart from the traditional big banks.\n\nAs a Customer Service Associate youโll be: \n\n\n* Spotting patterns is second nature to you, and youโre always ready to highlight areas that can be improved\n\n* Juggling priorities to ensure that members get the best support experience\n\n* Getting to grips with tough banking challenges like unfamiliar transactions, missing payments, and direct debits\n\n* Enjoy helping mentor new members of the team, and support them with your wisdom and experience and help out with common back office tasks\n\n\n\n\nWhat makes you a great fit: \n\n\nExcellent spoken and written English skills \n\nExperience 6months -3 years \n\nYou can attend to all the customer queries, comments and concern posted to the company social media platform\n\nYou can review all social media posts for accuracy\n\nAbility to use industry tools like Kustomer, Zendesk, GSuite, and Jira\n\nYou are confident talking with our customers to help them get the most from their current account\n\nPassion for problem-solving and finding solutions to difficult situations\n\nYou are always on the lookout for recurring issues and help create new workflows to solve them\n\nStrong organizational skills\n\nExperience working in customer service for the finance industry\n\nExcellent computer skills\n\nYou have some experience working in startups\n\n\n\n\nWhat youโll get in return: \n\nMake work, work for you! We are embracing new ways of working and support flexible working arrangements. With our Working Out of Office (WOO) policy our colleagues can work remotely from home or anywhere in their assigned Indian state. Additionally, you can work from a different country or Indian state for 90 days of the year. Plus, youโll get:\n\n \n\n\n* Competitive salary\n\n* Self & Family Health Insurance\n\n* Term & Life Insurance\n\n* OPD Benefits\n\n* Mental wellbeing through Plumm\n\n* Learning & Development Budget\n\n* WFH Setup allowance\n\n* 15 days of Privilege leaves\n\n* 12 days of Casual leaves\n\n* 12 days of Sick leaves\n\n* 3 paid days off for volunteering or L&D activities\n\n* Stock Options (If applicable, as per the role)\n\n\n\n\nTidean Ways of Working \n\nAt Tide, weโre Member First and Data Driven, but above all, weโre One Team. Our Working Out of Office (WOO) policy allows you to work from anywhere in the world for up to 90 days a year. We are remote first, but when you do want to meet new people, collaborate with your team or simply hang out with your colleagues, our offices are always available and equipped to the highest standard. We offer flexible working hours and trust our employees to do their work well, at times that suit them and their team.\n\nTide is a place for everyone\n\nAt Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. We believe itโs what makes us awesome at solving problems! We are One Team and foster a transparent and inclusive environment, where everyoneโs voice is heard.\n\n\n\n#LI-MV1\n\n#LI-Hybrid \n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Design and Finance jobs that are similar:\n\n
$30,000 — $80,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nNew Delhi, Delhi, India
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Careers at Tide is hiring a Remote Lead Product Manager Experience Foundations
\nDepartment: Experience Foundations\n\n \n\nWho are Tide:\n\nAt Tide, weโre on a mission to save businesses time and money. Weโre the leading provider of UK SME business accounts and one of the fastest-growing FinTechs in the UK. Using the latest tech, we design solutions with SMEs in mind and our member-driven financial platform is transforming the business banking market. Not only do we offer our members business accounts and related banking services, but also a comprehensive set of highly connected admin tools for businesses. \n\nTide is about doing what you love. Weโre looking for someone to join us on our exciting scale up journey and be a part of something special. We are wanting passionate Tideans to drive innovation and help build a best-in-class platform to support our members. You will be comfortable in ambiguous situations and will be able to navigate the evolving FinTech environment. Imagine shaping how millions of Tide members discover and engage with business banking platforms and building this on a global scale. \n\nWhat weโre looking for:\n\nYou will be joining a new product area called Experience Foundations, with the impactful mission of evolving the end-to-end experiences across our whole global platform, to provide greater user value and drive differentiation. As one of the first and senior product people within this important and growing area, we are looking for an outstanding Lead Product Manager who is passionate about elevating user experiences and leading the future of our business and finance platform. This role is for you if you are a product leader with a deep understanding of user-first product development, have a hypothesis and data driven mindset, love everything about incremental discovery and delivery, outcome focused, and can confidently transform and lead cross functional teams to success! \n\nAs a Lead Product Manager youโll be:\n\n\n* You will own multiple product domain(s) from conception to implementation and beyond. You are responsible for driving the strategy and roadmap through effective prioritisation and mastery of your domain(s)\n\n* Establishing new customer facing and internal foundational products as this is a newly formed group. This will range from greenfield investments to rethinking existing solutions to drive strategic goals, user value and business impact\n\n* Hands on within the team to ensure have clear goals and well defined user stories and documents to support a heart beat of progress\n\n* Leading on improving agile ways of working within the teams work with daily; this is an exciting opportunity to establish a world-class team culture\n\n* Playing a global role, building for our growing international user base (currently within UK, India and Germany) across both mobile and web \n\n* Part of the foundational team driving the overall user and product experience across Tide\n\n* Working within a interdisciplinary role: you will work with Design, Engineering, Analyst, and Product Marketing, as well as other product groups across Tide to deliver a world-class product\n\n* Drive product discovery together with the product triad (engineering and design) and rapidly build prototypes by using qualitative and quantitative data to operationalize it\n\n* Managing other product managers and leading team members as we scale and grow this foundational team\n\n* Leading your team to deliver on ambitious goals and product outcomes; able to confidently apply continuous feedback frameworks and translate user value into business outcomes\n\n* Seen as a key leader within the experience foundations group and so will confidently and effectively communicate on strategic as well as tactical topics across the business. \n\n* Evangelist, the voice of the customer and your product area; inspiring your team and stakeholders to your product vision.\n\n\n\n\nWhat makes you a great fit:\n\n\n* You have at least 10 years of experience within product management and have deep exposure to the full product lifecycle\n\n* Strategic thinker and a pragmatic executioner with a track record of driving product innovation and results\n\n* You have experiencing managing and coaching others; ideally experience of managing product managers\n\n* You love to coach teams and individuals to success; through hands-on engagement and showcasing what good looks like. You the battle scars which enables you to naturally guide and inspire others\n\n* Easily identify opportunities for improvement and able to drive changes with impact and agility\n\n* You enjoy and have mastered how to navigate ambiguous and greenfield areas; identifying the incremental steps to progress, clarity on the key milestones and able to make timely adaptations to plans\n\n* Have perfected how to adapt your communication style to resonate at all levels. You are an excellent communicator and storyteller in both spoken and written English\n\n* Outcome focused, you are excited by driving tangible impact for both users and the business, and are able to confidently pivot to ensure this\n\n* User Obsessed; able to navigate how to build exceptional end-to-end experiences that resonate with consumers with differing needs \n\n* Able to define the right metrics and evaluate the nuances of both quantitative and qualitative data to understand what to do next\n\n* Understand the importance of good discovery and have perfected the craft; can confidently drive incremental (in)validation within the problem and solution space\n\n* Excel at simplifying and cutting through complexity and ambiguity, passionate about solving problems and finding innovative solutions \n\n* Empathic and an active listener\n\n* Have past experience working within platform or foundational product teams so understand the mechanics of scaling your products across organisations\n\n* Bonus, if you have some experience working in startups or scale-ups, building global products, and/or FinTech\n\n* Bonus, technical experience or education\n\n\n\n\nWhat youโll get in return:\n\nMake work, work for you! We are embracing new ways of working and support flexible working arrangements. With our Working Out of Office (WOO) policy our colleagues can work remotely from home or anywhere in their home country. Additionally, you can work from a different country for 90 days of the year. Plus, youโll get:\n\n\n* Competitive salary\n\n* Self & Family Health Insurance\n\n* Term & Life Insurance\n\n* OPD Benefits\n\n* Mental wellbeing through Plumm\n\n* Learning & Development Budget\n\n* WFH Setup allowance\n\n* 15 days of Privilege leaves\n\n* 12 days of Casual leaves\n\n* 12 days of Sick leaves\n\n* 3 paid days off for volunteering or L&D activities\n\n* Stock Options\n\n\n\n\nTidean Ways of Working \n\nAt Tide, weโre Member First and Data Driven, but above all, weโre One Team. Our Working Out of Office (WOO) policy allows you to work from anywhere in the world for up to 90 days a year. We are remote first, but when you do want to meet new people, collaborate with your team or simply hang out with your colleagues, our offices are always available and equipped to the highest standard. We offer flexible working hours and trust our employees to do their work well, at times that suit them and their team.\n\nTide is a place for everyone\n\nAt Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. We believe itโs what makes us awesome at solving problems! We are One Team and foster a transparent and inclusive environment, where everyoneโs voice is heard.\n\n#LI-EP1\n#LI-Remote\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Design, Finance, Mobile and Senior jobs that are similar:\n\n
$40,000 — $97,500/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nHyderabad, Telangana, India
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.