Motive is hiring a Remote Customer Experience Analyst
\nAbout the Role: \n\nAs our Customer Experience Analyst, you will be part of the Technical Support organization, on Support Operations and report to the Customer Experience Manager. Your curiosity, confidence in delving into data, and customer empathy will guide your efforts in this highly impactful role. You will identify opportunities to improve the customer experience by analyzing quantitative, behavior, qualitative structured and unstructured data and reporting on customer experience. You will be gathering this data into strong business cases to drive improvement in close partnership with leadership. \n\nWhat Youโll Do: \n\n\nTranslate the CX survey findings (e.g. NPS, CSAT) and other sources of feedback (e.g. customer comments) across different touch points into actionable insights that influence decision making and business optimizations\n\nContinuously monitor customer feedback to identify emerging trends and issues and perform deep dive analysis to identify wins and opportunity areas\n\nYou will dive deep into customer journeys to understand and empathize with customer pain points and identify improvement opportunities in the customer/partner experience.\n\nPrepare for and participate in cross-functional insight reviews and action-planning meetings with internal stakeholders at senior management level\n\nAdvocate for customers by continuously developing periodic and ad-hoc reports and proactively distributing the insights among appropriate stakeholders \n\nDesign and build insight-driven tools, reports, and dashboards that provide real-time and easy access to customer feedback\n\n\n\n\nWhat Weโre Looking For: \n\n\n5+ years of experience in a customer facing role\n\n3+ years of experience performing data analysis and reporting\n\nExperience using data to tell compelling stories\n\nExperience building management facing decks & documentation\n\nExperience identifying trends and actions from data insights\n\n\n\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Senior and Senior jobs that are similar:\n\n
$60,000 — $130,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nLahore, Punjab, Pakistan
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