This job post is closed and the position is probably filled. Please do not apply. Work for Auth0 and want to re-open this job? Use the edit link in the email when you posted the job!
Auth0 provides an enterprise-grade platform that secures billions of log-ins every year. The company makes it easy to implement even the most complex identity solutions for their web, mobile, IoT and internal applications, as well as sophisticated identity management for employees, customers and partners. Auth0 has raised over $54 million from Meritech Capital, NTT DoCoMo, Trinity Ventures, Bessemer Venture Partners, K9 Ventures, Silicon Valley Bank, Founders Co-Op, Portland Seed Fund and NXTP Labs.\n\nThousands of enterprises and millions of users worldwide depend on Auth0 for authentication and authorization of their most mission-critical apps, APIs and IoT devices. Auth0’s top priorities are availability and security\n\nThe Position:\nWe are seeking individuals with technology support experience to provide complex support services of the Auth0 SaaS solution. Reporting to the Regional Support Manager, this individual will work closely with our customers to provide break-fix support, operational maintenance, and support services. This position is an integral part of Auth0's long-term relationship with its global customers, and the efforts put forth by this individual will directly impact the long-term success of the relationship. In order to succeed in this team, this individual must have the passion and energy to work in an entrepreneurial and fast paced environment.\n\nAuth0 has a strict NO JERK policy, so only those who love to collaborate, understand how to give and take constructive feedback and are always looking to make themselves and their peers better need apply.\n\nResponsibilities\n\n\n\n\n* Support and maintain customers who have implemented the Auth0 SaaS solution, resolving technical and non-technical customer issues in a timely fashionOperational management of Support tickets\n\n* Build and maintain excellent relationships with clients and achieve the highest level of customer satisfaction\n\n* Work as part of our extended support team in a startup atmosphere, doing whatever it takes to exceed customer expectations\n\n* Use your business and technical analysis skills and knowledge of the Development lifecycle to solve complex issues and promote best practices\n\n* Collaborate with other departments in the company to achieve customer satisfaction\n\n\n\n\nRequirements:\n\n\n* Strong analytical and problem solving skills\n\n* Self-starter — able to come up to speed on complex, difficult concepts with minimal assistance\n\n* Ability to quickly context-switch between multiple complex work streamsInstinctive ability to subdivide problems into basic components in order to efficiently pinpoint root cause of issues\n\n* Customer-obsessed attitude — a customer advocate, always going the extra mileTeam player with solid communication and presentation skills\n\n* Proactivity — identify opportunities and take preemptive action against potential problemsContinuous growth — permanently look for areas of improvement, make plans on how to improve them, and execute those plans\n\n\n\nTechnical Domain Focus:\n\n\n* Knowledge of software development fundamentals and common architecturesKnowledge of HTTP, encryption, basic security concepts\n\n* Understanding of authentication and authorization conceptsKnowledge of one or more auth protocols/specifications: OAuth2, OIDC, SAML, WS-FED, LDAP, Azure AD, etc.\n\n* Proficient in at least one programming language; ideally JavaScript\n\n\n\nExperience & Education:\n\n\n* Min 2 years of technical support and/or software development\n\n* OR 2-5 years of solid experience in a business or technical analyst role for medium to large scale business software implementation projects.\n\n\n\nLocation:\n\n\n* This position will be based in our office in London or we are open to remote candidates with the right background\n\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Engineer, Developer, Digital Nomad and SaaS jobs that are similar:\n\n
$65,000 — $125,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.