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Remote Worker in Virginia — Remote OK
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@unlockthis

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Remote worker in with 8+ years of experience - Last seen ago

AKA Faile. I'm a customer support human who's powered by empathy (and coffee -- all the coffee). Anything that's touched or seen or heard by humans will eventually need to be supported; folks will need compassionate help to use it, they'll have great questions about it, they'll think of new ways for it to grow. That's where I come in!

As a customer support human for over 6 years, I've helped people over email, phone, and chat for companies like ModSquad, ProTrainings, Clubhouse Software and (currently) Khan Academy. I make sure support teams have the information, training, and tools they need to provide amazing support to users. I've written for and, in the case of my last two jobs, managed knowledge bases so users can help themselves when and where they want to. I've investigated, triaged, and escalated many a bug, and made sure users know when they've been fixed (or what to do if they haven't been). I've helped keep communities safe for everyone in them -- managing volunteers, moderating content, and providing structures for safety. And perhaps my favorite part of Support: working with all kinds of users and all kinds of teams to make products the best they can possibly be for the people who use them.

If you don't have a Support team yet, or you do and you're growing it -- I would love to talk with you about how I can help develop it.


Skilled insupport customer support support operations ux product product documentation knowledge management community management content moderation 
Fluent in english
Preferred salary:$/year to $/year
   

Employment

2019 - Now: Community Support (Remote) @ Khan Academy

2018 - 2019: Customer Experience (Remote) @ Clubhouse Software

2015 - 2018: Customer Happiness (Remote) @ ProTrainings

2014 - 2015: Customer Advocate (Remote) @ Mod Squad

Education

2017 - 2017: Knowledge-Centered Support (KCS) v6 Fundamentals @ The KCS Academy

2008 - 2011: Bachelor of Arts, Communication Arts @ University of Denver

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FeedbackIf you find a bug, or have feedback, put it here. Please no job applications in here, click Apply on the job instead.Thanks for the message! We will get back to you soon.

[Spam check] What is the name of Elon Musk's company going to Mars?

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