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@unlockthis

Remote worker in with 6+ years of experience - Last seen

5 years of experience working in various support roles, time in which I've
- Wrote technical documentation for imported products (ex. Technical Specifications, Run-books, and Monitoring Manuals that describe the infrastructure, support process, and product dependencies).
- Managed and maintained the products’ Knowledge-base.
- Worked with Engineering, Lift & Shift and Support to keep the product running within agreed parameters.
- Diagnosed, troubleshooted, and developed new solutions that solve the root cause of customer problems in tickets elevated from the support team.
- Wrote step-by-step processes, technical solutions, and ticket updates to customers.
Learned new products quickly and effectively.
- When given access to user and developer documentation, knowledge base articles, source code, and infrastructure was able to develop a layered understanding of how the product works end-to-end.
- Took ownership of support incidents and used all available resources and knowledge to resolve them.
- Consistently improved the quality of my work by internalizing the feedback and coaching I received.

2 years of experience working as a IT Consultant and Microsoft Dynamics AX Developer, time in which I've
- Implemented a company-wide ticketing system to streamline employee assignments and provide high-level visibility to project managers.
- Implemented a company-wide knowledge base to consolidate and streamline knowledge collection and statistics.
- Implemented an AX training program and ramp-up for new hires.
- Offered technical and functional consulting for in-house developers and AX end-customers.

Owner and Founder of Avocado Solutions, an IT Consulting startup.


Skilled inmicrosoft software stack administrationnetworking operationsxpythonsqlhtmlcssjsdnntechnical writingknowledge base dev and administrationticketing systemsgithubfogbugzproject management
Fluent in english
Preferred timezone0,+1,+2,+3,+4,+5,+6,+7,+8,+9,+10,-10,-9,-8,-7,-6,-5,-4,-3,-2,-1
Preferred salary:$/year to $/year
   

Employment

2019 - Now: Owner, Founder @ Avocado Solutions

2019 - 2020: Consultant @ Falcon Trading

2018 - 2019: Import Architect @ ESW Capital

2018 - 2018: Customer Support Architect @ ESW Capital

2015 - 2018: Technical Support Engineer @ ESW Capital

Education

2012 - 2015: Bachelor's Degree in Computer Science @ Babeș Bolyai

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