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@unlockthis

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Remote worker with 41+ years of experience - Last seen

I'm passionate about the optimization of products through product operations and envisioning, building, and delivering e-Commerce products. I'm open to challenging positions, which leverage my experience in product management, product operations, management, the direction of call center operations, as well as customer service, command and control operations, research, development, test and evaluation, and help desk operations.

SUMMARY OF QUALIFICATIONS

Most recently nineteen years of ticketing industry experience in product management, product operations, and call center management as the Director Marketplace Product Operations, Sr. Product Manager, IT Product Manager, and Emerging Products Support Manager for Live Nation Entertainment (Ticketmaster) with responsibilities in marketplace product operations, strategic products; including core services, inventory, and ticketing products and product management for call center coordination, operation, and liaison for emerging, exclusive, and VIP projects.

Moreover, I have twenty years of military (US Navy) experience as an Operations Specialist Chief including thirteen years in the participation, direction and management of military command and control operation centers, three years in the management and leadership of research, development, test and evaluation efforts, and three years in the management and direction of help-desk and call center operations.

Additionally, my qualifications include a diverse background in functional and organizational analysis, with an emphasis on statistical process control, continuous process or life cycle improvement, and Quality Assurance.


Skilled inintjproduct managementproduct operationsproduct devproject managementagileagile methodologiesentrepreneurshipresearch devcross functional team leadershipleadershipmanagementfunctional analysisorganizational analysisstatistical process controlquality assurancebusiness strategybusiness process improvementbusiness intelligencevendor relationship managementstrategic planningstrategic partnershipsstrategyanalyticsentertainmente commercecustomer servicecall centercontact centeroperationsticketing
Fluent in english
Preferred timezone-5, -6
Preferred salary:$/year to $/year
   

Side Projects

2020 - Now: GLG Council Member

Employment

2019 - Now: Director Product Operations @ Live Nation Entertainment | Ticketmaster

2018 - 2019: Dorector Orders Platform @ Live Nation Entertainment | Ticketmaster

2014 - 2017: Sr. Product Manager @ Live Nation Entertainment | Ticketmaster

2011 - 2014: Product Manager @ Live Nation Entertainment | Ticketmaster

2010 - 2011: IT Product Manager @ Live Nation Entertainment | Ticketmaster

2001 - 2010: Emerging Products Support Manager @ Live Nation Entertainment | Ticketmaster

1980 - 2001: Operations Specialist Chief Petty Officer (SW) @ US Navy

Education

2019 - Now: MBA - Master of Business Administration @ Liberty University

2009 - 2011: BS - Entrepreneurial and Business Management @ University of Phoenix

1995 - 1998: AS - Finance @ Hawaii Pacific University

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