Fast learner, problem solver, team player, hardworking and motivated individual, who is used to achieve goals set and work under pressure.
Passionate, driven, goal focused professional, with experience in leading teams and helping its members reach the goals set by the company, by providing constant coaching and feedback.
Strong communication skills, have been working with virtual teams for over 8 years and over 17 years of experience in Customer Service, Technical Support, Process Implementation and problem solving.
Over 17 years of experience, working for the best companies in their industries -Marriott Hotels, 24/7, Atento, ACS-BPS, Xerox and HCL- being part of their Customer Service, Tech Support, Training and Management Teams.
๐ Nationality | ๐ฌ๐น Guatemala |
๐ก Residency | ๐ฌ๐น Guatemala |
๐ Location | ๐ฌ๐น Guatemala |
Remote OK | rok.co/@juancabocaletti |
X | juancabocaletti |
juancabocaletti | |
Skilled in | operations management tech support customer support translations |
Fluent in | englishspanish |
Preferred timezone | -8,-7,-6,-5,-4,-3,-1,0,+1 |
Preferred annual pay (min) | $30,000/year |
Last seen | 3 years ago |
Signed up | 3 years ago |
Badges |
๐จโ๐ป Remote worker ๐ Early adopter |
2018 - 2020: Technical Helpdesk Operations Manager @ HCL
2013 - 2018: Tier III - Technical Support Analyst @ Xerox
2007 - 2011: Associate @ Galileo University