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Gianluca Bergamo
Guatemala - Guatemala City
+502 5940 6955

SUMMARY
路 Leadership experience through several assignments in managing diverse teams
路 Good knowledge management and projects control
路 Communication and presentation skills based on management and employee meetings
路 International & cultural experience by working with teams located in different countries
路 Excellent interpersonal relationships with the Client
路 Good organizational ability among the various sectors.
PROFESSIONAL EXPERIENCE
Alcatel-Lucent Italy from November 2000 to August 2014
Alcatel-Lucent is a leading innovator in the field of networking and communications technology, products
and services.
FarmaValue from February 2015
FarmaValue is a chain of pharmacies located throughout Central America.
Country Manager at FarmaValue Guatemala | From Feb 鈥15
路 Responsible for opening and implementation of new branches
路 Responsible for sales, purchases, and control of the costs and quality
路 Problem solving related to these branches
Achievements:
路 Manage 40 people and more 20 suppliers
路 Budget more $300,000 every month
路 Strategic business development
路 Research and control market
Repair Vendor Management & Logistic Manager | From Apr 鈥11 to Aug '14
路 Manage and Control Alcatel-Lucent Italy's Repair Vendors and warehouse
路 Management of the warehouse, shipments, and problem solving related to these areas
路 Responsible for the planning, realization, and control of the project respecting the objectives (time
limits, costs, and quality)
Achievements:
路 Multicultural interface with European colleagues and performance analysis
路 Manage Repair Vendors (verify RV) in using Repair Material Authorization (RMA), get
Estimated Time of Arrival (ETA), get repair quality
路 Developed problem solving skills driven by project complexity
Professional & Customer Services, Maintenance Sector | From Aug 鈥09 to Mar 鈥11
路 Responsible for the maintenance of client Tele2 Stinger and NSN Eskos devices
路 Relationship with the client, subcontracting and managing devices with specific software
Achievements:
路 Widened the knowledge of Internet and fixed telephony devices
路 Excellent customer interface and availability to work at night and during weekends
Project Manager, Teleassistance/Telecare Solutions | From Sept 鈥08 to Aug 鈥09
路 Responsible for the implementation and control of the project
路 Developed the social care services
路 Responsible for direct communication and relation with clients
Achievements:
路 Successful test plan in two towns
路 Project plan on budget and respecting the objectives (time limits, costs, and quality)
Control & Reporting, Resource Allocation | From Apr 鈥07 to Aug 鈥08
路 Supported the Project Managers in controlling and managing the projects implementation
路 Resources allocation, aimed to support projects. Managed and allocated 450 people
Achievements:
路 Successful planning and analysis of orders, budget, and sales forecast
路 Learnt in interfacing between project managers and Italian general director
Planning and Reporting 鈥 鈥淭riple Play Project鈥 of Wind | From Mar 鈥06 to Apr 鈥07
路 Managing the device to install and utilize by the client
路 Develop and improve the network processes
Achievements:
路 Project management knowledge
路 Developed good relationship with client through daily meetings
Plant Engineering in Dublin | From Sept 鈥05 to Feb 鈥06.
路 Management of the Telecommunications鈥 system (Public Information Display) for the Dublin鈥檚
Light Rail lines
Achievements:
路 Work experience in Ireland
路 Knowledge of the Metro devices
Head Plans mobile radio| From Nov 鈥00 to Oct 鈥04.
路 Developed the Wind mobile network in the south of Italy, RNP (Radio Network Planning)
路 Project plan of the radio antennas and interfacing with local authorities for the installation
Achievements:
路 Developed a good relationship with the client and subcontractors
路 Management of the available frequencies and measurements of network coverage
路 Knowledge of GSM and UMTS devices
EDUCATION / PROFESSIONAL DEVELOPMENT / SKILLS
Professional license in Engineer
路 Government certification requirement. Consulting (for both private and law requirement)
Master in Engineering of the Telecommunications
路 Thesis entitled: 鈥淓xperimentation and numerical Elaboration of the signals through Digital Signal
Processing (DSP).
Bachelor Degree in technical electronic
路 Industrial and general electronics, printed circuits boards
OTHER SKILLS
Junior and advanced radio network planner
路 Planning of the one radio-mobile net, technique to increase the performances of a net mobile radio
in terms of coverage, traffic and quality of the service.
Project planning and project management (Assindustria Florence)
路 Trained for organization and projects planning. The training dealing with economic, domestic and
export operational management. Management of the Claims. Processes of provisioning. On site
Safety Management. Project engineering processes.
Inclusive Leadership Training: Becoming a Successful Leader
路 Inclusive leadership means encouraging and empowering your people to bring their whole self to
work, which creates the opportunity for extraordinary performance
Languages:
路 Italian mother tongue, English fluent, Spanish advanced
Computer skills:
路 Excellent knowledge of MS-Office suite, programmer in visual basic, C, SAP, CARES, etc鈥
路 Excellent knowledge of internet software, social media, and operating systems
HOBBIES
Sport activities: basket, soccer and fishing
Passionate antiques items
Family home activities with my wife (she is from Latin America) and my two little dogs


Preferred salary:$/year to $/year
   
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