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@unlockthis

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Remote worker in with 11+ years of experience - Last seen

Experienced Support Engineer with a demonstrated history of remote work in the SaaS tech industry and 9+ years in customer support. Firsthand experience in fast-growing support departments with insight into efficient ticketing systems and processes producing high CSAT scores. Highly detail oriented and skilled in Troubleshooting, JIRA Bug Reporting, QA, and Customer Relationship Management through Zendesk and Salesforce.


Skilled inqatroubleshootingtechnical supportcrmtesting
Fluent in englishromanianrussian
Preferred timezone-8,-7,-6,-5
Preferred salary:$/year to $/year
   

Employment

2017 - Now: Senior Tier 2 Support Engineer @ InVisionApp

2014 - 2017: Shift Lead @ Simple

2010 - 2014: MSR @ Oregonians CU

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