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๐ค Closed by robot after apply link errored w/ code 404 2 years ago
Ambassador Labs (formerly Datawire) focuses on creating tools and platforms that enable developers to code, ship, and run applications faster and easier than ever. We are the original creators and stewards of severalย Cloud Native Computing Foundation (CNCF)ย open source projects, includingย Emissary-ingressย (formerly Ambassador API Gateway) andย Telepresence. We have also created the Ambassador Labsย Developer Control Planeย (DCP) for Kubernetes that integrates the development, deployment, and production workflows for developers and organizations worldwide, including Microsoft, PTC, NVidia, and Ticketmaster. Ambassador Labs is backed by top investors including Insight Partners, Matrix Partners, Trinity Ventures, and Four Rivers Group.\n\nWe are looking to hire a customer support manager that cares as much about users as we do and has embraced the cloud native phenomenon that is taking over the world. We strongly believe that Ambassador Labsโ success is dependent on hiring a diverse team. Diversity means a broader spectrum of opinions, ways of working and approaches to solving problems; we feel it is critical to helping drive the creativity, innovation and sound decision-making our customers love us for!\n\nAbout the Job\n\nYou'll be leading a rapidly growing team of highly technical support engineers as they help users embrace the future of software development in a cloud native world. You'll work with product, engineering, sales, and developer relations to support software that sits at the intersection between technology and the real world.\n\nWe see technology as a means to solving problems and getting things done and, thus, we prioritize a growth mindset over existing skill sets. Our managers are leaders who not only coach and support their team but also hold them accountable to the high standards that our customers deserve. Our culture values making good tradeoffs, working as a team, and leaving your ego at the door.\n\nOur technical support team is focused firmly helping users make the shift to the cloud with Kubernetes, front and center.ย \n\nAbout You\n\nYou have hands-on experience with user onboarding and training, knowledge base development, and facilitation of lightning fast and effective technical support.\n\nYou have experience both managing and developing technical support teams to pursue excellence over time. Weโre looking for someone who constantly looks for ways to hold their team to higher standards, both individually and collectively. What drives you is leading teams to support products in a way that WOWs your users. Empathizing with our users is crucial in guiding the right set of support practices at Ambassador Labs.ย \n\nBeing a manager is a big job that also demands balancing multiple projects in a constantly evolving environment. You have a passion for helping prioritize and organize project work alongside engineering and product.ย \n\nYou have a proven track record of successfully leading technical support teams. Ideally, youโve already had some direct or indirect exposure to Kubernetes. You care about and work towards inspiring support engineers to be GREAT.\n\nAmbassador Labs is a remote-friendly company with โpodsโ in Boston, Portland and Montreal. Our pods are a way of bridging the gap between being 100% remote and working in an office. Eventually, when it is safe to do so, we will have physical offices in each of these locations for team members to go to on a part-time basis to fuel their creativity through brainstorming and watercooler conversations. This is our way of creating the best of both worlds. For now, everyone is 100% remote.ย \n\nHow to Apply\n\nWe are looking forward to hearing from you. We move quickly and decisively. We donโt need to talk to 20 other candidates to make a decision, so if the fit feels right on both sides, you can be part of the team as soon as next week! The first step is speaking to our People Person, followed by the engineering leadership, and then one or two of your future colleagues. Interviews are typically 30 - 45 minutes, all remote. Weโll talk through your background and experience, your approach to work, and how youโll make a difference as a member of our team: we want to hear about your real-life experiences and successes, especially users that youโve made happy.ย \n\nThis is a demanding application process and a significant career move thatโs well worth considering. We appreciate you giving us that consideration, and we promise to give you our full attention in return. Talk to you soon!\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to DevOps, Senior, Engineer, Customer Support, Executive, Cloud and API jobs that are similar:\n\n
$70,000 — $120,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nRemote
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.