\nYour career is an investment that grows over time!\n\n\nWealthsimple is on a mission to help everyone achieve financial freedom by reimagining what it means to manage your money. Using smart technology, we take financial services that are often confusing, opaque and expensive and make them transparent and low-cost for everyone. We’re the largest fintech company in Canada, with over 3 million users who trust us with more than $30 billion in assets.\n\n\nOur teams ship often and make an impact with groundbreaking ideas. We're looking for talented people who keep it simple and value collaboration and humility as we continue to create inclusive and high-performing teams where people can be inspired to do their best work.\n\n\nAbout the role\nAs a Team Lead on the Risk team, you will lead the team that facilitates a safer online experience for our clients and platform. This role is pivotal in connecting Wealthsimple’s Client Experience team with our Security team.\n\n\n\nIn this role, you'll:\n* Be accountable for a group of CXAs (10-15) performance and monitoring (input and output metrics).\n\n a. Input Metrics: adherence, handle time, missed pings (live services), resourcefulness b. Output Metrics; First Response Time, Resolution Time, CSAT, QA, Solves/Hour c. Intraday channel optimization\n* Lead employee development/coaching/mentoring.\n\n a. Weekly 1:1  b. Monthly Grow  c. Quarterly Performance Review \n* Actively get your hands dirty and engage directly with clients by assisting CXAs with challenging cases or through escalations.\n* Set a high quality bar through consistent QA evaluations and provide timely feedback to individuals and team.\n* Be an active participant in evolving the team.\n* Develop a broad knowledge of Wealthsimple products and services. To ensure we can effectively drive the best outcomes for our most valuable clients, you must have the ability to effectively work with cross-functional stakeholders to get things done.\n\n\n\nWhat does the ideal candidate look like?\n* Possess a passion, curiosity, and energy for our products and services. You are constantly learning and using our products to refine your knowledge.\n* You are a natural coach! You are at your best when you are helping those around you be successful and you have a proven track record of success! This goes beyond just teaching your colleagues best practices, it includes assisting in development plans that help achieve your colleagues’ career goals.\n* Accountable to results. You are on top of your team’s performance (daily) and provide congratulations when earned and step in to help course correct when things are off.\n* Thrive in client-facing situations. At Wealthsimple, our clients always come first and you are an expert in de-escalation. You get energy from turning challenging client situations into memorable client experiences.\n* Resiliency is key because our journey will have its fair share of challenges to overcome. We are looking for people that see the world as glass half full and approach these challenges as opportunities to provide a better client experience.\n* Understand our principle of debate and commit - you feel comfortable defending your position and will focus on executing a decision after it has been made.\n* Set a high bar. This team services Wealthsimple’s most valuable clients and we are the best of the best.\n\n\n\nCore capabilities:\n* A general understanding of fraud, AML prevention, cybersecurity, and risk management best practices is crucial for effectively guiding the team in identifying and addressing security and regulatory threats during client interactions.\n* Strong analytical skills, meticulous attention to detail, and a proactive mindset are essential for identifying patterns and anomalies that may signal potential threats or more extensive incidents when reviewing team interactions or clients' transactions and activity logs.\n* A problem-solving mindset is essential for identifying gaps and opportunities to improve our processes, efficiency, and resolution times, and ultimately create better client experiences in complex and challenging ticket drivers.\n* Exceptional communication skills are crucial for liaising with clients during escalations, with internal teams (Fraud, Security, AML, Compliance, etc.), law enforcement, and other stakeholders, while prioritizing the client experience, trust, and confidentiality.\n* A robust ability to inspire and lead the team through change management is key, as they navigate high-pressure interactions and must adhere to strict compliance and ethical standards to protect both clients and the organization.\n\n\n\nRequirements:\n* 3 years of people leadership experience.\n* Proven track record of success (can be backed up with measurable results).\n* Experience owning client escalations.\n* Coaching someone to the next level in their career.\n* Experience navigating client interactions that involve risk or fraud.\n\n\n\nNice to haves (but not necessary):\n* Bilingual with a fluency in French and English.\n* CSC designation.\n\n\n\n\n\nWhy Wealthsimple?\n🤑 Competitive Salary \n📈 Retirement savings matching plan using Wealthsimple Work\n🌴 20 vacation days per year \n🛫 90 days away program: Employees can work internationally in eligible countries for up to 90 days per calendar year \n🌎 A wide variety of peer and company-led employee resource groups (ie. Rainbow, Women of Wealthsimple, Black @ WS) Employee Resource Groups  \n💖 Company-wide wellness days off scheduled throughout the year\n\n\nWe’re a remote-first team, with over 1000 employees coast to coast in North America. Be a part of our Canadian success story and help shape the financial future of millions — join us!\n\n\nRead our Culture Manual and learn more about how we work.\n\n\nDEI Statement\nAt Wealthsimple, we are building products for a diverse world and we need a diverse team to do that successfully. We strongly encourage applications from everyone regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status. \n\n\nAccessibility Statement\nWealthsimple provides an accessible candidate experience. If you need any accommodations or adjustments throughout the interview process and beyond, please let us know, and we will work with you to provide the necessary support and make reasonable accommodations to facilitate your participation. We are continuously working to improve our accessibility practices and welcome any feedback or suggestions on how we can better accommodate candidates with accessibility needs.
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nCanada

\n\n Evmos is on a mission to develop and ship the tools necessary to build cross-chain applications of the future, freeing developers from the confines of today’s siloed blockchains.\n\nWe are building a fairer financial system without limits, for everyone, everywhere, by leveraging the latest, most secure and scalable technology: blockchain.\n\nCheck out our website and read our latest manifesto!\nAbout the role\n\nEmployment Type: Full-Time\n\nLocation: Berlin - exceptions will be considered for strong candidates within Europe\n\nThe Senior Operations Manager at Evmos.org will be instrumental in steering our Finance and People Operations and turning this cross-functional team into a powerhouse. You'll work directly with the COO Martin and the Evmos leadership team to blend strategic vision with hands-on execution, and establish operational excellence in a team that's at the forefront of decentralizing finance for the world. \n\nYour main responsibilities:\n\n\n* Operational Excellence: Elevate the efficiency and effectiveness of our Finance and People Operations, ensuring seamless day-to-day management and strategic alignment with Evmos goals.\n\n* People Operations Development: Innovate and implement strategies to enhance hiring processes, employee onboarding, retention, and development, fostering a culture of excellence within the team.\n\n* Financial Operations Management: Sharpen financial operations including spend management, vendor negotiations, and capital deployment, ensuring optimal resource utilization and financial health.\n\n* KPI-Driven Strategy: Implement and oversee operations based on key performance indicators, aligning operational activities with the company's strategic objectives.\n\n* Value-Adding Initiatives: Identify and execute initiatives that transcend basic operational tasks, adding significant value to the organization.\n\n* Team Leadership and Development: Mentor and guide the Finance and People teams, instilling a high-performance culture and driving operational excellence across the board.\n\n* Cross-Functional Collaboration: Work closely with various teams to ensure cohesive and efficient operations, demanding accountability and adherence to timelines.\n\nProject Management: Execute cross-functional projects involving Partners, Ecosystem contributors, and the core Evmos team. Demand deliverables and be annoying about timelines.\n\n\n\nWho we are looking for\n\n3-5 years experience in early-stage fintech, Investment Banking, Strategy Consulting (McKinsey, BCG, Bain)\n\n* You're driven, with a passion for blockchain or fintech, and a proven ability to navigate the challenges of a rapidly evolving industry.\n\n* Your focus is on the fundamentals of running a lean, agile company. You're adept at cash management, capital oversight, and KPI analysis.\n\n* You're not just a manager; you're a mentor. You have the ability to inspire, teach, and elevate team members, fostering a high-performance culture.\n\n* You think quantitatively, making decisions based on data and metrics. Your approach is pragmatic, and you're quick to adapt to new challenges.\n\n* Exceptional written and oral communication skills are key. You articulate ideas clearly and can engage effectively with all stakeholders.\n\n\n\nWhy choose Evmos?\n\nPeople make Evmos! We understand the importance of work-life balance and pride ourselves on our hybrid work environment and warm & welcoming culture that makes room for everyone's needs!\n\nYou'll be joining at a pivotal time on our growth journey - we just raised $27m in funding from investors and we're poised to accelerate towards our goal of becoming the playground for Ethereum Apps in the Cosmos ecosystem.\n\nOur team are pioneers in teaching the first university-level Blockchain for Developers course at UC Berkeley, and are the perfect guides for your journey. You'll be able to expand your knowledge in cutting-edge blockchain technologies and its related fields.\n\nOn top of all that, we also offer:\n\n\n* Flexible hours to ensure that our team members can work at times that suit their individual needs and schedules.\n\n* Openness, transparency, and trust\n\n* We foster creativity and innovation - everyone's ideas and opinions are valued and respected\n\n* All team members feel welcome and appreciated for who they are\n\n* We love getting together as a team and hosting community events! This is a great opportunity to network and meet like-minded people in the Cosmos community!\n\n* Competitive salary and bonus structure\n\n* Opportunity to work in a dynamic and innovative industry\n\n* Professional development opportunities\n\n* Health and wellness benefits\n\n\n\n\nPlease reach out to us if you have a special requirement when applying to a position and we will happily take it into consideration.\n\nWe are committed to creating an inclusive and diverse environment and are proud to be an equal-opportunity employer.\n\nWe do not discriminate based on race, religion, gender, gender identity, sexual orientation, marital status, protected veteran status, disability, age or any other legally protected status.\n\n  \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Ethereum, Teaching, Consulting, Finance and Senior jobs that are similar:\n\n $60,000 — $90,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nBerlin, Berlin, Germany

\nAbout Versapay 🚀\n\n\nVersapay is the leader in Collaborative Accounts Receivable. The Versapay Collaborative AR Network is the first solution that empowers the genius of teams by bridging the gap between suppliers and buyers through a shared, digital experience. Versapay’s accounts receivable (AR) automation solutions and next-generation B2B payments network make billing and payments easier for enterprises, increasing efficiencies, accelerating cash flow, and dramatically improving the customer experience. \n\n\nFounded in 2006, the company has grown into a global network of 9,000+ clients and 1,000,000+ users handling 40+ million new invoices and driving $60+ billion in global payment volume annually. \nVersapay goes beyond traditional AR automation to deliver customer-driven experiences. The results? Versapay’s clients benefit from improved payment times and stronger customer relationships with an over 80% portal adoption rate. \n\n\nOwned by Great Hill Partners, Versapay is based in Toronto with offices in Atlanta and Miami.\n\n\nThink you might be the next Veep to join? Read on!!\n\n\nOur Values \n⭐️ We obsess over our customers. \n⭐️ We help each other. \n⭐️ We embrace diversity. \n⭐️ We find better ways. \n⭐️ We get things done. \n⭐️ We own it. \n\n\n\n\nHow you’ll make a huge impact here – and on your career: \n\n\nThis is your chance to step into the competitive and lucrative world of fintech software sales. You'll get experience selling to and partnering with senior level execs in finance across industries such as business and technical services, wholesale/distribution, and commercial real estate across North America. You'll own the sales cycle and have a team of specialists help to win deals: SDRs, Sales Engineers, Architects and Partners and even our leadership team roll up their sleeves to help. Join our team and let’s win together!\n\n\n\n\n\nWhat you'll do:\n* Represent the Versapay brand as one of the first points of contact with potential customers! That means articulating the value proposition and educating prospects on how our product can provide a customer-centric experience to get paid faster, streamline their operations and reduce DSO and costs. \n* Sell our famous accounts receivable automation, collaboration, and cash application solution as well as digital payment services to make these companies much more efficient and to bring them an ability to create a better customer experience.\n* Sell the vision of Digital Transformation as it pertains to the Invoice-to-Cash process to create a very customer friendly experience for your clients’ end-customers. This is both an emotional sale for an innovative solution, as well as one that delivers a great ROI. \n* Own your patch and set strategy of where we target business, travelling to meet clients (when we can) and from time to time, represent us at trade shows and industry events. \n* Educate and guide prospects through the buyer’s journey, dissecting and qualifying their business goals to determine if Versapay can be a strategic investment for them to get paid faster and provide a great online experience for their customers. \n* Get to know how a CFO or CIO thinks about their business and what Controllers and Treasurers value most, and as you learn about digital payments and the flow of money, create amazing relationships and inspire these stakeholders to push the boundaries of their financial operations with our platform and payment services. \n* Convert qualified leads from our BDR team into opportunities and close new business consistently at or above quota level, collaborating with your BDR counterpart on the outbound targets and campaigns, managing a growing funnel of opportunities in Salesforce and using other tools to give you a defined approach. \n* Sharing your past experiences on how we can approach a problem and ultimately contribute to our awesome culture and make Versapay a great place to learn, grow and accelerate careers! Your voice matters and we always test and try before we go all in on the Sales team.  \n\n\n\n\nWhat you'll bring to the team:\n* 3-5 years of B2B SaaS sales experience - bonus points for previous experience in a tech startup selling into finance and exposure to accounting (even if it’s limited). At least one year handling some enterprise deals\n* Able to close mid-market deals without executive sponsorship. Able to close Enterprise deals with executive level engagement\n* A competitive attitude with an aptitude for developing your own business opportunities and seeing them through to final sale\n* Strong track record of success crushing sales quotas and comfortable closing deals with an average selling price of $50K+.\n* Great energy that people gravitate toward and are able to sell the vision of digital transformation in the invoice-to-cash process to create a customer-centric experience for our clients’ end-customers. This is both an emotional sale for an innovative solution with your Technical Users and Buyers and a rational one that delivers great ROI for your Economic Buyers\n* A Challenger- able to lead with commercial insight, teaching your customers, tailoring your conversations, and taking control of the sales process\n* A natural learner- Curious, confident and enthusiastic. You love to ask questions and deeply understand your customer’s problems.\n* Well organized and can handle managing a lot of moving pieces at once, coordinating internal teams to bring the best that Versapay can offer to your clients.\n* Process-oriented and are an expert at maintaining excellent pipeline hygiene and accurate forecasting.\n* A bias toward action, love to dive in, and get stuff done, overdelivering on expectations and creating plans to close gaps in the forecast as they arise.\n\n\n\n\n\n$120,000 - $150,000 a year\n\n#LI-Remote\n\n\nAll of our Veeps live out our core values: \nWe look for excellence: individuals that are better than we are and not only meet our values but bring value to our teams.\n\n\nResearch shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. Think you have what it takes, but not sure you check every box? Apply to the role anyways. We’d love to talk and determine together whether you could be a great fit!\n\n\nWe are committed to providing an environment that is inclusive and accessible. Versapay is an equal opportunity employer and considers all applicants for employment without discrimination. Please let us know if accommodation for the recruitment/interview process is required and we will work with you to make sure your needs are addressed.  \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS, Teaching, Accounting, Finance and Sales jobs that are similar:\n\n $40,000 — $80,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nUnited States (Remote)