Smartsheet is hiring a Remote Customer Support Specialist
\nEnergized by solving problems and providing outstanding support? There's never been a better time to join Smartsheet! As a Customer Support Specialist, you will report to one of our Support Team Leaders and work with team members across the globe. Your responsibilities will include delivering support to our customers, maintaining high service standards, and contributing to team projects.\n\nIn 2005, Smartsheet was founded on the idea that teams and millions of people worldwide deserve a better way to deliver their very best work. Today, we deliver a leading cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better business outcomes.\n\nYou will report to one of our Managers, Support located in our Bellevue office however, this role is remote eligible!\n\nYou Will:\n\n\n* Become Smartsheet Product Certified and handle customer cases over email, phone, and chat.\n\n* Aim to exceed performance goals in areas like customer satisfaction, quality assurance, and attendance.\n\n* Partner with leaders to achieve goals.\n\n* Become an expert in a specific product area and deliver 1:1 live trainings to customers.\n\n* Contribute to team projects.\n\n* Give and receive thoughtful feedback on team processes and leadership.\n\n* Manage other responsibilities as assigned.\n\n\n\n\nYou Have:\n\n\n* Excellent phone manner and strong writing skills.\n\n* Experience in a customer-facing role.\n\n* Technical support experience in a SaaS environment.\n\n* Flexibility in your working hours as this position will require work outside of standard business hours.\n\n\n\n\nPerks & Benefits:\n\n\n* 100% employer-paid medical, dental, and vision coverage for full-time employees\n\n* Equity - Restricted Stock Units (RSUs) Equity with all offers\n\n* Lucrative Employee Stock Purchase Program (15% discount)\n\n* 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)\n\n* Monthly stipend to support your work and productivity\n\n* 15 days PTO to start, plus Flexible Sick Leave\n\n* Teleworking options from any registered location in the U.S. (role specific)\n\n* Up to 24 weeks of Parental Leave\n\n* Personal paid Volunteer Day to support our community\n\n* Opportunities for professional growth and development including LinkedIn Learning online courses\n\n* Company Funded Perks, including a counseling membership, primary care membership, local retail discounts, and your own personal Smartsheet account\n\n\n\n\nEqual Opportunity Employer:\n\nSmartsheet is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees. We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, and Australia. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.\n\nAt Smartsheet, we strive to build an inclusive environment that encourages, supports, and celebrates the diverse voices of our team members who also represent the diverse needs of our customers. We're looking for people who are driven, authentic, supportive, effective, and honest. You're encouraged to apply even if your experience doesn't precisely match our job descriptionโif your career path has been nontraditional, that will set you apart. At Smartsheet, we welcome diverse perspectives and people who aren't afraid to be innovativeโjoin us! \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Customer Support, Non Tech and SaaS jobs that are similar:\n\n
$50,000 — $90,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nPortland, Oregon, United States
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.