This job post is closed and the position is probably filled. Please do not apply. Work for Lucidworks and want to re-open this job? Use the edit link in the email when you posted the job!
๐ค Closed by robot after apply link errored w/ code 404 1 year ago
About the Team\nThe Technical Support Team leverages their extensive experience supporting large-scale Solr clusters and the Lucene/Solr ecosystem. A typical day in Support might include troubleshooting errors and attempting to fix or develop workarounds, diagnosing network and environmental issues, learning about customer's infrastructure and technologies, reproducing bugs, and reporting issues to the Engineering team using Jira. The Support Team is primarily responsible for break/fix scenarios, where they assist customers in diagnosing the issue to quickly bring network assets back online, and provide recommendations that prevent future problem recurrences.ย \n\nAbout the Role\nOur Technical Support Engineers are responsible for providing quality technical support to our growing client base which includes e-commerce and site search customers.ย This means assisting customers directly in triage and resolution of technical issues, and engaging resources internally to drive issues to resolution.ย ย \nOur Support Engineers work closely with other teams within Lucidworks including: Engineering, Cloud Operations, Professional Services, and Customer Success, providing many opportunities for career growth in a fast-paced, rapidly changing work environment.ย ย \nThis role balances technical depth with empathy for the customerโs needs and a drive to continually improve the products in order to ensure an excellent customer experience.\n\nThis role is expected to participate in weekend on-call rotations.\n\nOur Stack:\nApache Lucene/Solr, ZooKeeper, Spark, and Pulsar\nJava, Python, Linux, Kubernetes\nZendesk, Jira\n\nAbout you:\nYou are a curious-minded, natural problem solver who plays well with others and cares about the work, the team, and the customers. You are able to work collaboratively with a diverse community of personalities spread across multiple time zones, leveraging your excellent communication skills to make sure everyone is on the same page.ย You leverage all of your technical and people skills to become a trusted advisor for your customers and peers, both internal and external.\n\nCOVID Vaccination:\nLucidworks policy requires all employees to be vaccinated prior to his or her first in-office appearance. For certain positions where in-person is deemed, in Lucidworks sole discretion, to be essential to the role, offers of employment shall be conditional upon candidateโs attestation of vaccination.\n\nPlease note that at this time Lucidworks is unable to sponsor US employment authorization (both new and transfer).\n\nAbout Lucidworks\nย \nLucidworks is leading digital transformation for some of the world's biggest retailers, financial services firms, manufacturers, and healthcare providers. By fusing the power of search and AI, Lucidworksย creates connected experiences for shopping, work, research, and support. Brands like Lenovo, Reddit, and Red Hat rely on Lucidworksย to power personalized experiences that delight customers and empower employees.\nย \nFusion is our cloud-native, ML-powered search platform that integrates open-source projects Spark and Solr with our proprietary code for query intent prediction, low latency search, hyper-personalization and smart app creation. Our products include applications that run on the Fusion platform including Predictive Merchandiser, which helps ecommerce teams harness the power of ML to improve ecommerce conversion and Smart Answers, which enhances chatbots and virtual assistants with natural language processing and deep learning. We believe in building a team to deliver these products that make searching for insights a uniquely personal experience for a worldwide community of users.\nย \nLucidworks believes in the power of diversity and inclusion to help us do our best work. We are an Equal Opportunity employer and welcome talent across a full range of backgrounds, orientation, origin, and identity in an inclusive and non-discriminatory way. Applicants receive consideration based on the relevant talents, skills, and experiences they offer to our company. Thank you for your interest and we look forward to learning more about you. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Engineer, Customer Support, Cloud and Ecommerce jobs that are similar:\n\n
$60,000 — $110,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nRemote - US
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.