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๐ค Closed by robot after apply link errored w/ code 404 2 years ago
Aircall is on a mission to redefine the business phone.\n\nWe are an advanced cloud-based phone system, complete business phone, and call center software โ all wrapped up in one single tool.\n\nBut behind our product are the people driving it. Ambition, Community, Teamwork and Transparency โโ these are the values we live by at Aircall. We know that success comes from hard work and deserves to be recognized and rewarded.\n\nSo if youโre a person that loves a good challenge, enjoys solving meaningful problems, and wants to be a part of a fast-growing startup โ then you just might be who weโre looking for!\nย \nWhat you will do?\n\nAs a Senior Technical Support Engineer, you will:ย \n\n- Handle technical and functional questions escalated by the Customer Relations Team\n\n- Analyse, Reproduce and Report all the incidents reported by customers\n\n- Test fixes deployed by developers with the QA Team\n\n- Create and maintain internal documentation for recurrent issues\n\n- Train the Customer Care Team about technical issues\n\n- Work back and forth with the L1 team to train them on some specific problematics, and learn how the issues are escalated to the L2 team\n\n- Work closely with QA Engineers to identify and mitigate risks in potential features, provide best practices to Customer Care Team\n\n- Escalate feedback to Product & Tech teams in order to help improving our product\n\n\n\nWhat we are looking for\n\nAbout Aircall:\nWe believe that everyoneโs voice is unique and valuable. Thatโs why we strive to empower the voice of both our employees and our customers. Aircall offers a unique work environment and the chance to collaborate with diverse teammates across two continents.ย \n\nWe believe that when weโre fully present at work we are more engaged, more confident, and more excited to achieve great things together. Which is why we give everyone the freedom, tools, and environment to do their best work. Including:ย \n\nSunny offices in the center of Paris\nCompetitive pay and benefits package\nImmersion in the Parisian startup ecosystem, and an opportunity to work with some of the most exciting startups\nPing-pong tables, games, music studio, food/drinks, and regular team parties\nYearly team offsite to exotic locations bringing together our Paris and NYC team\n\nAircall is committed to building a diverse, equitable and inclusive workforce. We are an equal opportunity employer and welcome qualified applicants, regardless of gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, pregnancy status, veteran status, or any other differences. If you have a disability or special need that requires accommodation, please let us know. Members of communities historically underrepresented in tech are encouraged to apply.\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Ruby, Senior, Junior, Engineer, Backend, iOS, Customer Support and Music jobs that are similar:\n\n
$70,000 — $120,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.